AmberApp Reviews 74

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have been doing bitcoin for about over 8 years or different Crypto Exchanges and Apps including some BIG name ones . The level of patience and courtesy I have never experienced before setting up an... See more

Rated 5 out of 5 stars

As a lazy trader. I usually lock in, save and forget, and over time as things change sometimes I miss out on deals or the market changes, the app updates are logical and practical and it’s so eas... See more

Rated 5 out of 5 stars

I've been a passive holder in Amber for many years. Only recently have I begun to withdrawn funds. It's been relatively straightforward and pain free. Any questions or issues were promptly addressed... See more

Rated 1 out of 5 stars

I hate bagging aussie companies but this company needs to address their support as it goes missing when things get rough. Took 7 days to get a bitcoin transaction done and I lost significant money. Be... See more

Company details

  1. Investment Service

Written by the company

The best sat stacking app on Earth. AmberApp makes it easy for you to study and learn, buy and self-custody your Bitcoin every day.


Contact info

You should know

4.4

Excellent

TrustScore 4.5 out of 5

74 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amber app has made investing in bitcoin…

Amber app has made investing in bitcoin extremely easy. It has a user friendly interface with plenty options of how you choose to invest. The team behind amber have also been super efficient on resolving any issues. I’ve been dealing with Paul. He’s extremely knowledgeable in the industry and seems very passionate.

29 January 2024
Unprompted review
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Reply from AmberApp

We're thrilled to hear that you find investing in Bitcoin easy with AmberApp! Providing a user-friendly interface and efficient support are key priorities for us, and we're delighted that you've experienced both. We'll continue to provide the best possible service and support for our users. Thank you for choosing AmberApp! 🚀

Rated 1 out of 5 stars

I am compelled to share a distressing…

I am compelled to share a distressing experience I've encountered with the Amber app, and I hope my story serves as a cautionary tale for fellow users. My intention is not to harm the reputation of any platform but to shed light on an unjust situation and advocate for fairness.

Recently, I've been falsely accused of forging statements within the Amber app, resulting in the withholding of my funds. This has led to an eviction and severe financial hardship. It's crucial for users to be aware of the potential consequences of such accusations and the impact they can have on their lives.

I've sought assistance from both the crypto app and the review platform to rectify this situation promptly. However, the process has been arduous, and I'm still awaiting a fair resolution.

I encourage users to approach crypto platforms with caution and to be vigilant about the potential consequences of false accusations. Transparency and fairness are paramount in such situations, and I hope my experience serves as a call for greater accountability within the crypto community.

15 January 2024
Unprompted review
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Reply from AmberApp

Hello Ernest,

We appreciate you taking the time to share your experience. At AmberApp, we strive to provide a secure and trustworthy platform for all our clients, and we take all feedback seriously.

However, we must maintain strict compliance with our security and verification processes to ensure the safety and integrity of our community.

Regarding your case, we conducted a thorough review and identified multiple discrepancies that necessitated our actions in accordance with the Australian law. We regret any inconvenience this may have caused, but these measures are essential to protect all clients and maintain the integrity of our platform.

We are committed to transparency and fairness, and we encourage any clients who have concerns or issues to contact our support team directly. We believe this is the best way to address and resolve matters efficiently.

Thank you,
Team AmberApp

Rated 1 out of 5 stars

Hey Joshua here latest victim of AmberApp

Hey Joshua here, I was given a-lot of mixed feedback before I decided to trade with AmberApp majority of it was positive only cons really was they only offered the option to purchase and trade btc, I began verifying my account and sending a small deposit everything seemed to be fine this was back on the 19/11/2023 so fast forward a few days and as you know there was rumours btc and eth would go on another bull run. Anxious to get involved in the market in a nice position ready for the following year I make a larger deposit now this was on the 1st of December 2024 as they only offer Btc I had planned to send out the btc I had purchased to my external wallet where I can half it to eth and any other stable coins I had desired to trade. However on the 2nd when I had attempted to logged back into my Amber my sms wasn’t working, so you can imagine my frustration remaining calm I messaged ambers support team a day later they responded with a automated message basically saying my account flagged and I will have to wait for there payment processor to come and investigate. They told me it would be no longer than 2-3 weeks at the time and that my funds where safe and I have nothing to worry about, here is where I’ve been getting anxiety from nearly a month and a half later these guys have not given me back access to my account the market has gone up by around 20% since I first purchased the Btc and I feel as they though they have been trading with my assets I wouldn’t come here to ruin someone’s company like this but I’ve been treated like a dog these past 9-10 weeks or so getting sent the same automated message back each time showing how they have no respect or intentions of doing the right thing all I want is for my Btc to be withdrawn and to access my account because Amber app gives you account limits I didn’t go over my account limit at ALL so why and how they think they can just rob and walk over regular customers I don’t know I hope someone can get back to me because I’ve sent them all the verification they asked for and still I’m waiting for my own funds I hope this message was educational and useful. Thanks Joshua
Contact me and do the right thing because next it’s legal action
JOSHUA
Transaction reference one 27c8bc7b
Transaction reference two 70e5da2f

1 December 2023
Unprompted review
AmberApp logo

Reply from AmberApp

Hi Joshua,

At AmberApp, we uphold a strict policy against unauthorised activity on our platform.

Your account raised concerns with our compliance team due to a pattern of unusual activity, triggering an immediate account suspension pending a thorough investigation. We communicated that investigations of this nature take up to three weeks or more, providing regular updates upon your inquiries.

Following a comprehensive examination, it was discovered that the funds associated with your account were indeed fraudulent. As per our legal obligation, we are committed to retaining such funds and ensuring their rightful return to the owner.

Thanks,
AmberApp Team

Rated 1 out of 5 stars

The worst crypto exchange I have ever…

The worst crypto exchange I have ever used I deposited funds and they aren’t allowing me to withdraw and access my funds. It has been a month and they haven’t sorted out anything please avoid this app at all costs. Nobody use this app I have had the worst customer service and an extremely bad experience DO NOT USE. Someone also kept logging in my account have been battling to get them out for ages. There have been so many glitches and bugs. When I try and withdraw crypto it takes me back a page and doesn’t go through. Codes don’t work when trying to input. I can’t take anymore with this app, if you have this app I insist and plead that you delete your account with them and the application off your phone. I really am traumatised by this app. This crypto exchange has to be by far the worse I repeat DO NOT USE!!!

15 December 2023
Unprompted review
AmberApp logo

Reply from AmberApp

Hi Steven,

At AmberApp, we uphold a strict policy against unauthorised activity on our platform.

Your account raised concerns with our compliance team due to a pattern of unusual activity, triggering an immediate account suspension pending a thorough investigation. We communicated that investigations of this nature take up to three weeks or more, providing regular updates upon your inquiries.

Following a comprehensive examination, it was discovered that the funds associated with your account were indeed fraudulent. As per our legal obligation, we are committed to retaining such funds and ensuring their rightful return to the owner.

Thanks,
AmberApp Team

Rated 1 out of 5 stars

Do not invest through this app

Cant log in to my account, tried contacting for more than a month and no response. i tried to open it again to check and i cant even open the app saying something went wrong.

dont invest in this app, they wont let me log into my account, no response from the team, and even blocks me out from the app.

19 November 2023
Unprompted review
AmberApp logo

Reply from AmberApp

Hi Steven,

At AmberApp, we uphold a strict policy against unauthorised activity on our platform.

Your account raised concerns with our compliance team due to a pattern of unusual activity, triggering an immediate account suspension pending a thorough investigation. We communicated that investigations of this nature take up to three weeks or more, providing regular updates upon your inquiries.

We want to assure you that throughout this period, your funds remained untouched and upon the completion of your investigation we even assisted you in withdrawing your balance from our platform.

Your feedback is essential to us, and we take it seriously. As a result, we have reviewed our compliance processes to ensure that clients under investigation can log in and view their balance.

Given your recent positive experience with the outcome, we kindly ask you to reconsider your review.

Thanks,
AmberApp.

Rated 5 out of 5 stars

Reassuring and positive experience

Recently had to make a withdrawal. There was a slight hiccup in the process. I reached out to Amber through the app and my queries were very promptly answered. I felt reassured by the response and the speed my query was answered. All in all no complaints from me. Well done Amber! 👍

15 November 2023
Unprompted review
AmberApp logo

Reply from AmberApp

Thank you for your feedback! We're glad that our support team was able to promptly address your withdrawal query and provide reassurance throughout the process. Ensuring a seamless experience for our clients is our top priority, and we're delighted to have met your expectations. We are grateful for your support and understanding. If you ever have any further questions or need assistance, don't hesitate to reach out. We appreciate your trust in AmberApp!

Rated 5 out of 5 stars

AmberApp is the best place to buy…

AmberApp is the best place to buy bitcoin! Wish I had started stacking there sooner. The support team is awesome & make it an easy experience. It’s very nice to deal with a group of people that has similar values in being bitcoin only. Can’t thank the AmberApp team enough for helping me with my purchasing of bitcoin 😃

15 November 2023
Unprompted review
AmberApp logo

Reply from AmberApp

Thank you for your fantastic review! We're thrilled to hear that you've had a great experience buying Bitcoin with AmberApp. Our support team works tirelessly to ensure every user has a smooth experience, and we're glad to have been able to assist you with your purchases. We share your values in being Bitcoin-only, and we're grateful for your support. Thank you for choosing AmberApp! 🚀

Rated 5 out of 5 stars

Fabulous

Fabulous, timely support. Great communication, fast response time and always super helpful. Really appreciate their help and has helped me gain confidence as I go further on this journey. Thanks Ben, AJ and all.

1 November 2023
Unprompted review
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Reply from AmberApp

Thank you Lark, it's such a pleasure having you as a client and friend. We LOVE helping people with their Bitcoin Hero's Journey, through teaching about wallets, nodes, or miners.

Thank you again for the kind words and have an awesome day legend 🧡

Rated 5 out of 5 stars

Out of this world

When aliens find earth one day, they’ll teach us how to fly at the speed of light, and we’ll teach them about hard money with Bitcoin. And, AmberApp will be part of the entourage. Real cool app. Real easy to use. Explicitly created for small and cumulative investments throughout a Bitcoiner’s whole life. Excellent speed from the team members and available for what seems like 24/7. Remember this crew. 5 stars.

2 August 2023
Unprompted review
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Reply from AmberApp

Thank you so much for the kind words Romeo! Happy stacking!

Rated 4 out of 5 stars

They are authentic

They are authentic, real people out there, and they know Bitcoin. That's why they only sell Bitcoin, and with very reasonable price! Which means no gimmicry with altcoins or tokens. If you build trust with them, they allow instant and even automatic withdraws. The support team is easily accesible and very helpful. Five star comes right away when the app works a little more smoothier on my phone, but still using it 'cause I like it as a hodler. Cheers to the team behind the app!

24 May 2023
Unprompted review
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Reply from AmberApp

Thank you for your support Matti! 😎

Rated 5 out of 5 stars

Best way to buy Bitcoin!

Easy to use app. Great service and very reasonable rates. The fact they now offer Bitcoin transfer to lightning instantly and super cheap makes this the number 1 app to buy Bitcoin with. Their DCA buying function allows daily purchases and the app provides great insight into your purchase history. What drew me most to Amber was that they focus on Bitcoin only which shows focus and allows them to provide exceptional security and service. Highly recommend Amber for anyone wanting to buy Bitcoin in a simple and secure way.

11 May 2023
Unprompted review
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Reply from AmberApp

Thank you Jason 🧡

Rated 5 out of 5 stars

A great wallet

A great wallet. Easy to use and with a nice interface. Awesome customer support. I highly recommend this wallet.

7 April 2023
Unprompted review
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Reply from AmberApp

We're glad to hear you've had a great experience with our wallet! Ease of use and excellent customer support are our priorities. Thank you for recommending us!

Rated 5 out of 5 stars

Best app to buy Bitcoin

Best app to buy Bitcoin. Great customer service too

3 April 2023
Unprompted review
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Reply from AmberApp

Thank you for recommending us as the best app for buying Bitcoin! We're committed to providing great customer service and will continue to serve you well.

Rated 5 out of 5 stars

So far a great experience

So far a great experience. Bitcoin only, they listen to feedback, and I hope they keep on improving.

16 December 2022
Unprompted review
AmberApp logo

Reply from AmberApp

We're pleased you've had a positive experience! Being Bitcoin-only and receptive to feedback are important to us. We'll keep working to improve. Thanks for choosing AmberApp!

Rated 2 out of 5 stars

Not really satisfied by the app

Not really satisfied by the app, bought for €1100 worth of bitcoins on the app with my card. After I bought it I was not able to use my funds and after messaging them they said I will have to wait for 45 days until I can use the funds. I bought from this platform because I thought it was fast and easy. 45 days waiting my balance can be way up or way down. And the saddest part of all is that I bought bitcoin with my card to make a purchase which I now have to wait 45 days for.

I don’t recommend to buy here with you’re card if you need you’re funds asap.

Vera

6 December 2022
Unprompted review
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Reply from AmberApp

Hi Vera,

Thanks for your feedback. I can imagine that would be very frustrating for you. I understand the locked balance is inconvenient, so I'd like to take the opportunity to explain why they are necessary to protect our users and the platform.

Bitcoin withdrawals can not be reversed, whereas Credit Card payments are subject to a 45-day dispute window. This means there is a risk that funds can be clawed back after a withdrawal has been processed.

To help manage this risk, we lock the balance (as do most companies) which has been funded via methods that are reversible.

In addition to this, we make an effort to make these holds as transparent as possible, including:

1. A blue alert box on the transaction preview screen, outlining that BTC purchased via Apple/Google Pay can be withdrawn in 45 days.

2. A navy alert screen outlining the waiting periods for withdrawing Bitcoin before you process a BTC send.

3. An 'available balance' breakdown when processing a withdrawal, outlining when funds are available.

Rated 4 out of 5 stars

Amber App. Make btc great again

Solid App which takes the work out of stacking sats.
DCA during the bear is a solid strategy to build generational wealth. Responsive support reps.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Nothing beats the Amber App for Bitcoin only

Amber App is the easiest way to start on your Bitcoin journey, and by far my favorite Bitcoin only exchange. I first heard about it listening to Evolve NetworkTV and podcasts by Aleks. I loved how simple it was to deposit AUD and buy BTC!  The Customer Service Ive received since I joined in Sep 2021 has been outstanding! The Team at Amber, Nat and Ryan have always been very helpful and patient with all my questions. Also thank you to Kai for helping me with SMSF. Highly recommend Amber App.

19 September 2022
Unprompted review
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Reply from AmberApp

Thank you KGB! 😎

Rated 5 out of 5 stars

I’m very new to crypto

I’m very new to crypto
And I made a few errors when transferring money over to amber. The team was very understanding and very helpful and sorted it out and explained what happened and more then happy to help!

19 November 2021
Unprompted review

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