Amazon KDP Publisher Reviews 8

Title: Account Terminated Without Clear Explanation – Very Disappointing

I had my KDP account permanently terminated by Amazon, and what concerns me most is the complete lack of transparency.

I received a general message claiming “manipulation of services” and “content guideline violations,” but no specific example or evidence was ever provided. I appealed multiple times in good faith, explained that I’m a beginner, and asked for clarification so I could understand and learn from any mistake. Each time, I received the same template-style response with no real explanation.

This is not just about losing access to a platform—it also means losing unpaid royalties and being permanently banned, which is a serious action. Decisions like this should come with clear and actionable feedback, not vague statements.

I respect that platforms need to enforce rules, but there should be a fair level of transparency, especially when the consequences are this severe. Right now, it feels like users can be penalized without being given a meaningful chance to understand or correct what went wrong.

I hope Amazon KDP improves how it handles these situations, because this experience has significantly affected my trust in the platform.

I was suddenly asked to verify my identity in order to access my account. I can understand the reason for this, but the process was unnecessarily frustrating: the system did not properly recognize my ID card, and the verification workflow itself appeared to be broken, repeatedly sending me back to the previous menu instead of completing the procedure when started from iPhone.
In the end, I managed to get through only by using a different document and a computer. This made it clear that the problem was not my identity, but the way Amazon handled the verification process.
Platforms like this are built on automation, but when automation fails there should be an efficient human fallback. Too often, with Amazon, the user is left alone to struggle with a malfunctioning system.
The issue was eventually resolved, but only thanks to my persistence—not because the process worked as it should.
I am sorry to leave a negative review, because I am normally supportive of KDP and I do recognize its value. However, in this case the service was genuinely disappointing.

A mixed opinion, but worrying how many details are required I understand verification but come on! I usually love Amazon but this website gives me mixed opinions I originally came here to publish my books however I’ve been faced with nothing but problems

I am in australia and was approached by this company to publish my book. It has been nothing but issues that i have had to complain about. The very last straw was having to pay 164.00au dollars for 2 of my own books. I cannot look up on amazon the book title and cannot access authour copies. When the two expensive books arrived i opened them hoping to see professional putting together. NOT ONE POEM WAS ON CORRESPONDING PAGE TO ILLUSTRATION. I HAVE ASKED FOR REFUND BUT THAT HAS GONE ON DEAF EARS. I HAVE EMAILED THE HEAD HONCHO AND BEEN FOBBED OFF. I AM NOT A PERSON TO FOB OFF AND WHEN I PAY GOOD MONEY FOR PROFESSIONAL WORK THAT IS WHAT I EXPECT NOT SOMETHING THAT A MONKEY COULD PUT TOGETHER WITH MORE COMMON SENSE AND PROFESSIONALISM. THIS HAS BEEN THE WORST EXPERIENCE OF MY LIFE.

I've had a great experience with Amazon KDP over the years, publishing both ebooks and paperbacks. The learning curve was smooth, and their support team has consistently been responsive and helpful whenever I've encountered issues. Recently, when my laptop crashed and I lost my transcripts, I reached out to KDP and was impressed by their prompt assistance - they provided me with copies of the lost files. If you're an aspiring author, I highly recommend giving Amazon KDP a try. Their services and support make self-publishing a breeze.