amandahairs.com Reviews 

879
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the hair, describing it as soft, full, and natural-looking, with many expressing satisfaction with their purchases. Many reviewers appreciate that the wigs often arrive ready to wear, with good curl patterns and comfortable caps. The customer service is also highlighted by some as excellent, with quick responses and helpful assistance. However, some customers also noted significant discrepancies between the product received and what was advertised, including issues with density, length, color, and overall appearance. A few other people also felt that delivery times could be longer than expected, and some experienced poor customer service, with unhelpful responses or difficulties with returns.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing disappointment that the wigs... See more

Quality

Customers consistently note positive experiences with quality, praising the fullness, softness, and natural... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences, citing... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing dissatisfaction over slow shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a 300 density 28 inches the length was good the density was looking like 250 but other than that the hair is very nice it was indeed glueless and ready to wear and it feels very nice with a... See more

Rated 4 out of 5 stars

I ordered two wigs. Both were delayed. One was double drawn auburn and beautiful. The other was a horrid shade of yellow. 4 stars for the good one. 1 star for timeliness and the would have gotten 5 st... See more

Rated 5 out of 5 stars

This is only a customer service review with Emily. I had emailed to cancel order and the response was fast and she convinced me not to cancel and stated they’d get this out fast. Emily was bet ready t... See more

Rated 5 out of 5 stars

Ordered two wigs and they came in a reasonable time. Being the wigs have to be customized and etc and shipping from china it’s expected to take some time to come! I am pleased with that. However I hav... See more


4.1

Great

TrustScore 4 out of 5

879 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(879)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not purchase from this company

Do not purchase from this company! The wig I received is darker than the one I purchased and they are refusing to refund my money. They started by trying to claim it was a custom order. But, I had simply purchased one of their stock wigs. The emails have become condescending too. The customer service is very bad.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

This is only a customer service review…

This is only a customer service review with Emily. I had emailed to cancel order and the response was fast and she convinced me not to cancel and stated they’d get this out fast. Emily was bet ready to correspond with over the matter. Will do further reviews on the delivery as well as hair and quality.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

So disappointing

So disappointing! I ordered a colored wig, 22 inches, 250 density. I had been contemplating this particular wig for months and finally decided to pull the trigger. When the wig finally arrived, I knew immediately it was nothing like the picture nor what I had selected in density and length. I reached out to customer service immediately. They asked for pictures. I shared photos with hair stretched next to measuring tape, which indicated 15 inches! 15 inches, kid you not! They responded and said the hair looked fine to them and once it’s washed & straightened, it’ll be 22 inches. Additionally, the were unable to accept the return because the hair was “custom colored”. What I ordered was chocolate brown with #30 highlights. Very conservative and classy. What I received had 613 highlights and 180 density at most. I went back & forth for days to return the hair and the they refused. Currently disputing with the bank. Never again!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered two wigs and they came in a…

Ordered two wigs and they came in a reasonable time. Being the wigs have to be customized and etc and shipping from china it’s expected to take some time to come! I am pleased with that. However I haven’t taken them out to wear so once I do I’ll update my review. But customer service is excellent. They kept me updated about my order once it shipped. I used PayPal so they always give correct tracking information! Thanks fingers crossed I love these wigs as I am a new customer and wig influencer I’ll give update review also on TikTok 🖤

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Love it as a first time buyer!

Both of my wigs came exactly as I ordered and pictured with a delivery in 6 days!!! Thank you I will be a forever customer if it is always this way!!! 1st time customer ordered directly from their site!

2 February 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a 300 density 28 inches the…

I ordered a 300 density 28 inches the length was good the density was looking like 250 but other than that the hair is very nice it was indeed glueless and ready to wear and it feels very nice with a bit of shedding l. Shipping was very fast

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I order 3 wigs on Dec 6th as a christmas gift to someone and needed to travel with, i contacted customer service immediatly to explain the situation and they assured me it would be delivered before christmas, i waited and kept emailing them to pls cancel the order as no delivery update sent yet they kept promising until 22nd of Dec and the items havent arrived, i kept on pleading with them that i need this wig to travel before christmas and if it arrives later it will no longer be of use and no one will be available to pick it up because my entire family is traveling, first they told i should request a refund once i receive it then the story started changing when i told them it might get lost because no one is at home. The order was then delivered on Dec 29th night but i was lucky to find it when i return from vacation on Jan 23rd. Since then i have been emailing them to send return instruction and its been from one story to the other now they are .saying the order doesn't qualify for a refund. They are forcing me to take wigs that are no longer needed. Today i opened the wig and its all not worth it , it is sooo fake, the quality is zero. Pls run from this company , delivery took 23days and customer services are scam

5 December 2025
Unprompted review
Rated 3 out of 5 stars

The wig is cute BUT

In contrast to other complaints, I received my hair pretty quickly, about a week’s time. The hair itself though; she’s a cute unit (I got the viral glueless loose wave hair) BUT I’m ngl, she was not giving 200% density. I had to add some bundles to get the desired fullness. The wig is true to length, and I do believe it’s a good beginner friendly wig, she’s soft and easy to manage. But, the overall look of the wig was not as advertised.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered a 200 density wig, what they sent me was clearly not that. When I emailed them, they refused to accept my return, offered me a $25.00 voucher, which I declined then they completely stopped responding. I’m getting my bank involved and getting my money back by any means. This company is fraudulent. Avoid them at all costs.

14 January 2026
Unprompted review
Rated 4 out of 5 stars

Lace Frontal wig

I loved the hair even though it seem to have took forever to receive it. Hoping to get a little faster the next time I order. It took about 3-4 wks🤔😝but overall I’m happy with it

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Never received my order

Ordered December 27th 2025. Today is January 19 2026. I still don't have my wigs. NEVER ordering here again. Don't waste ur time and effort. Its a scam.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Alisa

I communicated with Alisa about issues i had with my order. Her approach to me was incredible. I understood at once and her way of approaching customer pushed me to purchase 2 extra wigs. I am really happy. Thank you Alisa.

17 January 2026
Unprompted review

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