Alza sells broken products, the "Good as new" products are a scam. This is the scenario, you buy something it's broken, you have two choices, return it or take warranty. Returning gives you the m... See more
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See what reviewers are saying
I not just bought, but paid almost double price in Hungary for CC-9011210-WW case and CW-9060048-WW cooler at Alza.hu and now I cannot use them, because a $3 value part (CW-8960091) is missing and I... See more
Company replied
Terrible experience in CZ... I purchased a product "BOSE smart speaker 500" which was not working fine from day one. Despite of my many claims, still no resolution after 5 months, even with extended i... See more
Company replied
Instant shipment and delivery within few days although the package had to make its way from Czech republic to France. I don't know what else to comment except that ordering here just works and thats w... See more
My order was lost and hasn't delivered…
My order was lost and hasn't delivered to me, but in my account status marked as completed. No one can resolve it for more than 2 weeks.
3 May 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company absolutely will do the hardest to provide pro-customer service. Soon as I will have a solution, we will directly contact you via email/telephone call. Please accept my deepest apology for given complications and inconveniences.
Kind regards,
Bianka-Alza Customer Service
Sold faulty good issue not resolved
Sold a faulty vacuum sent it back 3 times being sent in circles. Even sent a video.
Very disappointed. I recommend datart or tsbohemia. Much better service. Customer service do nothing to assist
22 April 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company absolutely will do the hardest to provide pro-customer service. Soon as I will have a solution, I will directly contact you via email/telephone call. Please accept my deepest apology for given complications and inconveniences.
Kind regards,
Bianka-Alza Customer Service
worst customer service ever
12 April 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
All good
I order few times a year. Delivery is good. Items are as ordered. No problems!
3 April 2021
Unprompted review
Reply from Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
We see this company as a fraud
We see this company as a fraud. We have ordered some material for business emergency, we have paid express delivery to get it delivered on certain day. They delayed delivery by 3 business days and not wanting to refund the amount we have paid for express delivery. I do not live in Czech Republic and they want to give me only coupons which are of no use, also I don't think we will use this website anymore due to very bad experience hence vouchers are completely useless. I DO NOT RECOMMEND THIS WEBSITE, NOT TRUST WORTHY AND NOT RELIABLE WHEN IT COMES DELIVERY COMMITMENT. PERIOD.
25 March 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had expierenced with our company. Unfortunate expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this situation to occur again. As I could see in our system we had made a refund for delivery charge . Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Terrible
Terrible. I ordered 2 items to an alza box and one of them wasn't inside. It took me 3 months to get a refund and it was only because I posted on their public facebook telling them that I'll call the police. I'll use mall.cz.
9 March 2021
Unprompted review
Reply from Alzashop
Good day,
Thank you for your rating. We would like to apologize for given complications and inconveniences, which you unfortunately expierenced with our company. Previous unpleasent expierence is not our standart at all.We as company certainly will do the hardest to improve our services, which will help to prevent this situation to occur again. Once again accept my apology.
Bianka- Alza Customer Service
Awful service
Awful service, they lost the order , thankfully that I choosed Alaz Box method and pay only when I receive the product, because the order never arrived
6 March 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Expierence, which you had is not our standart at all. Our company surely will do the hardest to improve our services, which will help to prevent this unfortunate situation to occur again. Once again accept my deepest apology.
Kind regards,
Bianka-Alza Customer Service
Terrible purchasing experience
Alza may have excellent customer service, but the payment process is infuriating. First, my bank refused to send money through their payment gateway. Then, when I paid for my order via the QR code in the order confirmation email -- a payment my bank confirmed was put in Alza's account immediately -- I got excuses about waiting for payment to go through.
Alza, obviously your devs are incompetent and your finance department processes are not working. Get a new dev team and update your finance department's processes. I cannot recommend buying anything from this company, which is a pity, because their customer service really is stellar.
23 February 2021
Unprompted review
Reply from Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave rating. Previous expierence is not our standart at all for which we would like to deeply apologize for. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. Please once again accept my apology.
Kind regards,
Bianka- Alza Customer Service
Reply from Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
worst customer service ever
worst customer service ever. The staff in the shop are extremely nice and pleasant, but the way that Alza deals with returning faulty goods is terrible, and they don't care about customer satisfaction at all.
16 February 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future reference. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
They canceled my fully paid order…
They canceled my fully paid order without my consent and any reason for it. Will never use alza.cz again.
13 February 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled as refund . Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Bok !
Hi!
I am a buyer from Croatia. I came across this online store by chance. Reviewing the content, I noticed that the prices for certain products are very affordable. I decided to shop and luckily I was not disappointed. The product arrived in Croatia very quickly. I follow site and if you have good offers I will buy again.
4 February 2021
Unprompted review
Reply from Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Never had worst experience with shop!
Never had worst experience with shop!
Canceling orders without telling me about it!
4 February 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
The worst customer service I have ever…
The worst customer service I have ever experienced in Czech Republic. They did not deliver the package and claimed that I can either sign some declaration, or money will be returned once goods will be back in their warehouse. Month has passed they still did not returned me money, I guess it take more that one month to return stuff to warehouse . Eventually I signed their declaration that stated “that I will not collect goods if someone tries to deliver them to me”, despite the fact that I ordered goods to alza box... this is the most stupid procedure that I have ever seen...
29 January 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
They deliver a wrong package
They deliver a wrong package, now we wait 20 days to fix it and still nothing happened OMG!
28 January 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Delay in Delivery
Delay in Delivery
I order few things 1 week ago and I still do not receive them. Every day they change the delivery day. The DPD Company supposed to give me my stuff 3 days ago but they change the date and time every day.
27 January 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Previous expierence is not our standart at all. We as company surely will do the hardest to improve our services towards our customers, which will help to prevent this unfortunate situation to occur again. As I could see in our system everything has been settled. Once again accept my apology.
Kind regards,
Bianka-Alza Customer Service
Terrible service
Terrible service. I have returned the item on the 18th of December, 2020. The claim is not yet resolved.
26 January 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
Really bad experience!!!
Really bad experience when trying to report damage good. Don't respect any warranty even I paid extra to have extended warranty on this product. They don't want to arrange the product collection. Non UK company don't respect our common rules. Avoid Avoid!!
24 January 2021
Unprompted review
Reply from Alzashop
Good day,
thank you for your rating. We would like to apologize for given complications, which you had unfortunately expierenced with our company. Therefore I am unable to see any order number or company reference number provided by you for us to be able to check it in our system and make sure it will be improve for future references. Once again accept my apology for given complications.
Kind regards,
Bianka-Alza Customer Service
Nice experience
Nice experience, My product arrived in perfect condition, easy to follow.
23 January 2021
Unprompted review
Reply from Alzashop
Good day,
Thank you for your rating. We as company appreciate your time and effort to leave positive feedback. We are looking forward to further purchases.
Kind regards,
Bianka-Alza Customer Service
Sent me a faulty product and is yet to be returned.
Don’t buy any products from this company. They sent me a faulty product and it has been an absolute nightmare to try to send it back. The product was collected last week and has for some reason been redelivered back to my house today. Completely unacceptable.
12 January 2021
Unprompted review
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