Aluxury® Reviews 

310
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the waterless diffusers for their elegant design, quiet operation, and ease of use, effectively filling spaces with fragrance. The high quality of the essential oils, noted for their unique, long-lasting scents and natural extracts, is also a significant highlight. Many people appreciate the fast delivery and careful packaging, contributing to an excellent overall shopping experience. However, some customers also noted issues with product functionality, reporting diffusers that broke or did not effectively disperse scent. A few people mentioned difficulties with customer service responsiveness or receiving oils that differed from advertised descriptions or were challenging to transfer between bottles.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high quality of diffusers and essential... See more

Quality

Reviewers consistently express satisfaction with the high quality of products, including diffusers and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of setup and... See more

Order

Customers had positive experiences with order, highlighting the simplicity of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Nebula diffuser is definitely worth far more than the five stars I can give it on here. The unit itself is very smart and understated and would look good in any room, whatever the decor. It is s... See more

Rated 5 out of 5 stars

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottl... See more

Rated 5 out of 5 stars

Incredible fragranced oils and essential oils... The best I've found and I've been trying various oils for years. Their Nebula waterless diffuser is also amazing, the best scent throw and contro... See more

Rated 5 out of 5 stars

Great company which supplies quality essential oils, diffusers, oil burners not to mention many other lovely gifts. They have wonderful offers for first time customers allowing you to treat yourself a... See more


Company details

  1. Home Goods Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

310 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(310)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NEBULA WATERLESS DIFFUSER, WHITE

Purchased the Nebula waterless diffuser in white. Received well packed. Looks really stylish, easy to use and works fantastically fragrancing the air in living/dining room. Would repeat purchase. Excellent all round.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Great strong scents

I’ve bought three of the electronic diffusers, powerful enough to fill a large room.
Ive purchased many of the oils which are great and strong smelling. Certainly will continue to purchase from Aluxury.
Looking forward to the new scents being released soon.

12 April 2025
Unprompted review
Rated 4 out of 5 stars

Delivery issue—fixed

There was a delivery mix-up, but Aluxury resolved it promptly and refunded me in full.

29 July 2025
Unprompted review
Aluxury® logo

Reply from Aluxury®

Hello Andre,

Thank you for your feedback, and please accept our apologies for missing your email. We've contacted Royal Mail and there was an issue with delivering your item ( despite your tracking stating it was delivered ). We've issued a refund to you and can only apologise for the inconvenience.

Kind regards,
The Aluxury Team

Rated 5 out of 5 stars

Beautiful Diffusers

I have only so far bought some diffusers from this company but they smell absolutely beautiful. I will be buying more. They look classy too. Delivery was quick also. Would definitely recommend.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I bought my diffuserDont know how I lived without this product before I bought it! and oil set just…

I bought my diffuser and oil set just before Christmas and use it every day. My house smells amazing as soon as you walk in the door people comment and ask where I got it. It’s simple to use, not messy, lasts for ages and easily rechargeable. You can move it from house to car quite easily. Have not lit a candle in a year! Would thoroughly recommend ❤️

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. I have used this diffuser every day in my bathroom. The charge lasts for ages and the choice of fragrances is huge. Very easy to change bottles. Great customer service

15 August 2024
Unprompted review
Rated 5 out of 5 stars

I just love the Electric oil diffusers

I just love the Electric oil diffusers
Brought 1 and was hooked it now have 5 around the house with different oils they smell lovely have just brought there candles and a reed diffuser as will they have a great verity of oil to chose from and they also do some offer it is well wrapped and in a lovely box really quick delivery I have also recommended to my friend and they have bought them and have been pleased

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality product

Great quality product
I purchased a waterless diffuser in November and it's been a game changer
The fragrances they offer all have a unique scent
Highly recommend if you like diffusers and beautiful smelling home

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish diffusers

Absolutely rubbish diffusers
Mine broke , would not puff out any vapour
Contacted them over serval emails
Literally wasn’t interested in my complete as it was over 30 days
Just awful company
Cheap rubbish
Wanted me to pay for postage to send back to them
Postage was expensive so I just did not bother
It was just a complete waste of time
Terrible customer service
Never buy from them again
Don’t waste your money , buy from elsewhere

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality essential oils at a…

Fantastic quality essential oils at a reasonable price. Shipping was excellent and very quick. I received my items within 48 hours. Great customer service too! Overall I had a fantastic experience and highly recommend this small family owned business. Five stars!

11 July 2025
Unprompted review

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