We’ve had a really positive experience with Altus Group. They are extremely professional, knowledgeable and clearly very experienced. The team are responsive, helpful and easy to deal with, and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mike was very professional, guided me through the setup process and helped us in every step. Would recommend 100%
I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Company details
About Altus Group
Written by the company
Altus Group is a leading provider of asset and fund intelligence for commercial real estate, trusted by the world's largest investors, developers, lenders, and advisors to make high-stakes decisions with confidence.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Contact info
Headquaters: 33 Yonge Street, Suite 810, M5H 4H1, Toronto, Canada
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Altus Group
Hello Takaaki, Thank you for leaving us this review. We're grateful for your feedback.
Jacqueline
Great Team
Great Team, Altus are very quick and professional to help with any queries that are sent their way. Special mention to Amy and Kyle for making the process so seamless!
5 December 2023
Unprompted review
Reply from Altus Group
Thank you for your feedback Theo. It's great to hear that you've had such a possitive experience.
Jacqueline
Prompt efficient service from Louchelle…
Prompt efficient service from Louchelle Coertzen
Many thanks
5 December 2023
Unprompted review
Reply from Altus Group
Hello David, Thank you for your feedback. I'll be sure to pass the message onto Louchelle.
Jacqueline
Concise request for information from…
Concise request for information from Louchelle Coertzen
4 December 2023
Unprompted review
Reply from Altus Group
Thank you for your review Stephen, we appreciate your feedback.
Jacqueline
Altus Group - Business Rates
Altus Group has proven to be an invaluable resource, offering exceptional support and expertise in guiding us through business rates considerations. Christopher Dillon's proactive approach has greatly contributed to our positive experience.
4 December 2023
Unprompted review
Reply from Altus Group
What a great review! Thank you Matteo. Its wonderful to hear that you have found us to be an invaluable resourse and have had such a possitive experience.
Jacqueline
Excellent levels of rates savings…
Excellent levels of rates savings across our portfolio, and great efficiency in dealing with queries. Altus are always happy to help and provide a high standard of service. Must mention Jake Newton on our account who is brilliant to deal with.
1 December 2023
Unprompted review
Reply from Altus Group
Hello Ash, What great feedback.
Thank you for leaving us a five star review, and the special mention for Jake Newton. He'll be chuffed that you find him brilliant to deal with.
Knowing that not only have we made your company a saving, but we have also provided a high standard of service is music to our ears.
Thank you
Jacqueline
Altus Update
Very pleased with the service received from Christopher Dillon, patient and courteous, Thanks
1 December 2023
Unprompted review
Reply from Altus Group
Thank you for this five star review. I'm glad you found Christopher patient and courteous. We're grateful for your feedback.
Jacqueline
Dealt with Nathan Jackson from Altus…
Dealt with Nathan Jackson from Altus regarding the tenure collection - very efficient process and handled very professionally by Nathan.
30 November 2023
Unprompted review
Reply from Altus Group
Hello Mr Ireland, Thank you for sharing your feedback and reviewing the service as five stars. We're pleased that you've found the service provided by Nathan to be efficient and professional.
Jacqueline
Great first impressions
Justin Booth patiently followed up my desire to start to work together in spite of my personal workload challenge of putting time aside
29 November 2023
Unprompted review
Reply from Altus Group
Hello Steve, thank you for your review. Justin will be pleased to know that he has added to this great first impression of Altus Group.
Jacqueline
Always great and efficent to deal with
Always great and efficent to deal with, help us save some much needed money! Christopher Dillon was great to deal with.
28 November 2023
Unprompted review
Reply from Altus Group
Thank you for this 5 star review Denis. Its brilliant that we aere able to generate a saving for you and Christopher will be chuffed to know that he was great to deal with.
Jacqueline
Altus Group - Staff
We have always been impressed by the performance of the staff at Altus Group and Christopher Dillon's is no exception. His approach is always polite and professional.
28 November 2023
Unprompted review
Reply from Altus Group
Hi Gary, thank you for your feedback of the service provided by Christopher. I'll be sure to pass it on.
Gavin
Used for a number of years and keep…
Used for a number of years and keep staying with them
22 November 2023
Reply from Altus Group
Thank you for this review Milan. We appreciate your feedback. Its wonderful to hear that you have been a client of ours for a number of years and will continue to use our services.
Thank you
Jacqueline
Shocking delay
It’s taken Altus 8 months to make contact after the increase came into effect
27 November 2023
Unprompted review
Reply from Altus Group
Hello David,
Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience with our service has fallen short of your expectations, leading to a 1-star review. Your input is invaluable to us as it highlights areas for improvement.
Your concerns are being addressed by our dedicated account manager, Siobhan, and an inspection has been scheduled to resolve the issues promptly.
We value your business and are committed to ensuring your satisfaction. If you have any additional concerns or would like further assistance, please contact Siobhan or clientfeedbackuk@altusgroup.com
Thank you,
Gavin
Good communication and service
Good communication and service
thanks Louchelle Coertzen
24 November 2023
Unprompted review
Reply from Altus Group
Thank you for your review Nigel. We are really grateful for such fabulous feedback.
Gavin
Reply from Altus Group
Thank you for your 5 star review Barry. This is excellent feedback, I'll be sure to pass it on to Justin.
Gavin
Reply from Altus Group
Hello Brian, thank you for this feedback. I'm glad you found our experience so straightforward!
Gavin
Good experience
20 November 2023
Unprompted review
Reply from Altus Group
Hi Pranav, Thanks for your 5-star review! We sincerely appreciate your feedback.
Gavin
Easy to deal with
16 November 2023
Reply from Altus Group
Hi Tim, Its great to hear that Altus Group has been easy to deal with.
Thank you
Jacqueline
Used Altus previously and on each…
Used Altus previously and on each occasion we had a satisfactory result
14 November 2023
Reply from Altus Group
Thank you for this review Michael. We really appreciate your feedback.
Jacqueline
Reply from Altus Group
Hello Richard, thank you for this feedback. I'm glad communicating with Louchelle was easy.
Jacqueline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.