Alp-n-Rock Reviews 4

I have placed several orders with Alp N Rock and unfortunately had repeated issues with customer service.
There were mistakes with my store credit and with a refund after a return. What was most frustrating was the amount of back and forth required to resolve these problems. Each time I contacted support, I received generic responses that did not actually address the issue, which made the process unnecessarily time consuming.
The clothing designs are nice, but the materials are largely cotton and the quality alone does not justify the price when combined with such frustrating customer service.
Overall the experience has been disappointing and I would hesitate to order again.

I returned two items that were too bulky to remove:
one over the head and pants that were too bulky altogether...returned within an day online.
I asked that the return be credited to my original payment: credit card.
Instead they keep emailing me I have a few more days
to use my credit. I have contacted their customer service several times and have NOT received a reply.

It was my very first time ordering with Alp N Rock recently, although I’ve known about this brand for a long time now yet never got around to purchasing from them. Since I had a few trips lined up this winter, I wanted to give them a shot and order some ski-related fashion pieces. I ended up spending a lot (their items were not cheap). First off, processing was quick on the draw and shipped immediately especially over the holidays. When I had a couple of questions for them, they took about a day to respond and after that when I followed up with more, they took 4 days to finally reply. On their site it stated they’ll respond in 1-2 business days and my email wasn’t from the weekend or a holiday. Gathering from that exchange, I can tell their customer support wasn’t their strongest suit. Also, they didn’t have a phone number to contact for assistance. By the way, I’m so over these modern companies where the only support received is by emails only. Anyway, the apparel did not justify the high prices they charge (even when on sale)! Sure, I understand they’re based in California and prices are generally higher there. Still, if you’re charging that much - make your items with better quality. While it’s no Temu or Amazon quality but it’s also not cashmere you’re selling here, honey. Sure, I liked their designs but not all pieces have quality materials and the money spent was simply not worth it for mediocrity and lackadaisical customer service. Also, their exchange and return policies were stingy. One barely has time to return products if needed. It’ll require a customer who has no travel plans (or a life) that could make their unreasonable deadline. In addition, one will have to factor in shipping time too. All in all, this was surely a one-and-done. Never again.

I would be very careful about buying anything directly from this company. Maybe stick to going through another retailer. They are impossible to reach, there is no customer service number, only an email. It takes multiple days and emails for a response. When you do have to return something, it disappears into a black hole--no confirmation of return, reorder, nothing. On top of that, their clothing is excessively priced, mostly cotton (which is the worst choice of material for ski/winter weather), and if you do post something on social media noting that, it's deleted. They only allow positive comments on their platforms. All in all, just a poorly run company for quasi-fashion, not real ski clothing.