We live in Bellevue, NE. The closest Alpha repair center is in Omaha,NE. Travel distance over 12 miles. If vehicle is damaged or leaking, that distance of driving would cause more damage to vehicle.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Covered my water pump and helping me fix my leaking coolant ! I appreciate their help with my 2018 mustang on my first repair with them!
I like how this warranty claim was eventually covered without too much static. However, I wish Alpha would have been more involved at the start to assure the the garage work would be covered instead... See more
As a provider of the services (repairs), for the love of God people READ the contract. WHAT's covered, if its not covered DONT expect the warranty company to just pay for it. The Warranty Company is N... See more
Company details
Written by the company
Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.
Contact info
PO Box 95790, 84095, South Jordan, United States
- 800-662-5519
- customerexperience@alphawarranty.com
- alphawarranty.com
3.8
Great
816 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Quick and easy
6 February 2025
Unprompted review
In my warranty it says mechanical…
In my warranty it says mechanical breakdown. Radiator and heater cores are not mechanical. It even says under A+ enhanced heater cores are covered. I am also going round and round with dealer who sold me this. Cost 2800 to have heater core replaced. I canceled this piece of crap.
13 January 2025
Unprompted review
Wow ... So responsive to help me with my car!
Wow. So many auto repair shops don't have good experiences with warranty companies, BUT ... Alpha Warranty Services was AMAZING and so responsive, immediately. Thank you!
4 February 2025
Unprompted review
I made a few calls regarding the issue…
I made a few calls regarding the issue I had with my vehicle. Each representative I spoke with was very patience and had a willingness to try and help me. I’m very grateful I chose Alpha Warranty Services.
5 February 2025
Unprompted review
Everything was great
Everything was great. I never had to make a phone call. Repair facility called and everything went smoothly.
4 February 2025
Unprompted review
It was good until I had to pay the…
It was good until I had to pay the diagnostic charges for the repairs that you failed to take care of. I had to pay 530.75. With the 100 dollar deductible.
I appreciate the coverage. But failed to fix my heater core.
30 January 2025
Unprompted review
My Jeep Liberty
My vehicle, what's taken care of without any hassles?
Alpha warranty was awesome.
The repair company set that alpha, was easy to work with courteous and professional, I am very pleased with the service I received.
1 January 2025
Unprompted review
Smooth experience and informative.
Smooth experience and informative.
29 January 2025
Unprompted review
They really came through for us during…
They really came through for us during a hard season of life. Thank you so much!
30 January 2025
Unprompted review
I had an outstanding experience with the Alpha Team
I had an outstanding experience with the customer service team at Alpha Warranty. When I faced a transmission issue, the representative was effective, attentive, and friendly. She clearly explained the return process and provided excellent information about the available parts. The Alpha team resolved my issue swiftly, showcasing professionalism and empathy. I felt valued throughout the process and highly recommend them to friends and family. Great company!
29 January 2025
Unprompted review
THIS WARRANTY SUXXXXX
THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN
28 January 2025
Unprompted review
Reply from Alpha Warranty Services
Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.
Great warranty no hassles no games
5 star service. Handled my clam no issues
27 January 2025
Unprompted review
I stand by my statement!!
I stand by my statement!!! These people are frauds! Do not buy their service! They cover nothing . I reported them to the BBB and the AG office in Massachusetts!
17 January 2025
Unprompted review
Reply from Alpha Warranty Services
Hello Samuel, we're sorry you feel this way about Alpha Warranty Services. Despite your opinion, we can tell you that we stand behind every one of our service contracts within the terms outlined in them. We regret that your vehicle had problems that your service contract was unable to cover. As we mentioned in our response to your previous review, transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined at the time of purchase. If you have any additional questions regarding your contract or the claims process, we would be happy to assist further. Please don’t hesitate to reach out to our customer support team.
I would recommend!
They are very quick to pay and authorize once a repair facility calls about the problems I am having with my vehicle.(usually same day or next.) And they also cover a good amount of the total costs.
21 January 2025
Unprompted review
great service and better warranty then someone could expect
worry-less experience on getting vehicle fixed and back in the road
15 January 2025
Unprompted review
Didn't pay for my tow but good to work…
Didn't pay for my tow but good to work with
20 January 2025
Unprompted review
Alpha always comes through!!
Alpha always comes through!!! They’re always fast in their decisions and provide great customer service/support if you have any questions..
11 January 2025
Unprompted review
Fast approval
Fast approval. Brought my truck in for a 3pm oil change and they found my wheel bearing was bad. My claim was approved and I was out the door in an hour and a half.
10 January 2025
Unprompted review
Misleading and lies
Dealership upsold this Alpha Warranty Service for a used 2021 GMC Sierra. Did not explain this is a "PART SPECIFIC" warranty. All they said was it covers mechanical, electrical, and powertrain and I shouldnt have any issues with claims. Just had to take my truck in for a park selector switch because my truck leaves a message that says "SHIFT TO PARK" when it's parked and won't turn off for 15-30 minutes. This part I was quoted at $1200. Alpha said it's not listed in the contract. How in the heck would I know what a park selector switch is and why it would not be covered? My truck is basically draining it's battery and they are telling me too bad. What's the point of an extended warranty if it's supposed to make you feel safe, and then you get told you're not safe. This reminds me of the california fires going and insurance policies canceling they're policies. I will be sure to let everyone know in the future about this poor practice when buying a used vehicle.
10 January 2025
Unprompted review
Reply from Alpha Warranty Services
Dear Mr. Bowling,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've encountered. We understand how disappointing it can be when something unexpected arises with your vehicle, and you feel unsure about your service coverage.
After reviewing your contract and claim, we’ve confirmed that the part in question—the park selector switch—is covered under your Alpha Warranty Service plan. It is listed in the contract as a "neutral safety switch." Unfortunately, the terminology used by manufacturers and repair facilities can sometimes vary, which may have led to this misunderstanding. We completely understand how confusing this can be and regret that this information wasn’t made clearer earlier in the process.
To address this promptly, we’ve already contacted the adjuster handling your claim and instructed them to reach out to the repair shop to offer coverage for this repair. Our goal is to make things right and ensure your truck is repaired without further hassle.
Your feedback highlights an important opportunity for us to improve communication and clarity, both with our partners and directly with our customers. Please rest assured that we’re taking this seriously to enhance our processes and better support valued customers like you in the future.
If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team directly at 800-662-5519. We’re here to help and ensure your experience moving forward is a positive one.
Thank you for giving us the opportunity to make this right.
Thank you for the fast action decision…
Thank you for the fast action decision to get my car back on the road again with a new windshield!
3 January 2025
Unprompted review
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