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Company details

  1. Grocery Delivery Service
  2. Natural Foods Store
  3. Organic Shop
  4. Seasonal Goods Store

Written by the company

"La nostra missione è accorciare la filiera portando nelle case solo PICCOLI PRODUTTORI di eccellenze e tradizioni. Con Alpassofood vogliamo cambiare il modo di consumare, promuovere un’alternativa alla grande distribuzione e aiutare quella corta."


Contact info

4.2

Great

TrustScore 4 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

ALPASSOFOOD - COULD THIS BE THE WORST FOOD WEBSITE IN THE WORLD?!?!

ALPASSOFOOD - COULD THIS BE THE WORST FOOD WEBSITE IN THE WORLD

I ordered from this UNPROFESSIONAL, DISHONEST, and CROOKED website, for a Special Occasion

I WAS FALSELY ASSURED by the CROOK who replies to Customer emails, that my order would be delivered on time for the Special Occasion

Then I seen that my order had not been dispatched, and the Special Occasion was just 3 days away!

I asked had my order been dispatched, and the Dishonest Crook, said, "Err, no, I only dispatch orders on, Mondays, I forgot to mention that crucial fact, before you paid me... OPPPS..."

So, after I had already paid for my order based on DISHONEST, FALSE, ASSURANCES that my order would arrive on time for a Special Occasion, the DISHONEST CROOK told me that my order wont be dispatched until the following week

There was no apology, nor attempt to ship my order straight away by Express Shipping so as to ensure that my order arrived on time for the special occasion as they had assured me

No, That Would be Too Decent and Fair FOR THIS CORRUPT COMPANY TO CONCEIVE OF DOING FOR A CUSTOMER

The company DOESNT CARE ONCE THEY SNATCH YOUR CASH

Then when my order finally arrived 2 WEEKS LATE, I received a, SMALL BOX, so, I knew that there must be a, MISSING BOX, because a, SMALL BOX, could not contain my large order

There was not just 2, or 3 MISSING ITEMS

THERE WAS 23 MISSING ITEMS!?!?

YES, 23 MISSING ITEMS!!!

And, they sent me, OLD POTATOES, and, OLD GARLIC

DAMAGED, SQUASHED PEARS, due to the Pears not being packaged correctly, and the Pears were packed under heavy items - STUPID & MINDLESS

ALPASSOFOOD, FAILED TO CONTACT ME TO INFORM ME THAT MY ORDER WOULD BE MISSING 23 ITEMS!!

INSTEAD, I HAD TO EMAIL THEM ABOUT IT!

Then, ALPASSOFOOD, LIED AND SAID, THAT THEY HAD SENT ME AN EMAIL ABOUT THE 23 MISSING ITEMS

THEN I ASKED THEM TO FORWARD THIS APPARENT EMAIL TO ME, BECAUSE I HAD RECEIVED NO SUCH EMAIL FROM THEM

THEY FAILED TO FORWARD THE EMAIL, BECAUSE THEY NEVER SENT IT IN THE FIRST PLACE - LIARS

I SPENT THE WHOLE MONTH OF AUGUST TRYING TO GET THE MISSING ORDER SHIPPED TO ME

THE CROOK WHO REPLIES TO EMAILS, KEPT LYING ABOUT ITEMS BEING: 'OUT-OF-STOCK', OR, 'TOO FRAGILE'

IN THE ORIGINAL ORDER THEY SHIPPED ME, BANANAS, AND GINGER ROOT, BUT They CLAIMED THAT THE MISSING MELON, AND TURMERIC ROOT, ETC, ETC, WERE TOO FRAGILE TO SHIP?!?!

NONSENSE AND LIES!!

THEY SHIPPED ME: OLD-STOCK, AND ALL-YEAR-AVAILABLE ITEMS, INSTEAD OF THE SEASONAL PRODUCE THAT I ORDERED!!

THIS COMPANY LIE, AND GASLIGHT CUSTOMERS

THEN AFTER WASTING THE MONTH OF AUGUST TRYING TO RECEIVE MY MISSING ORDER, THEY TOLD ME THAT THEY DIDNT WANT TO BOTHER SHIPPING MY ORDER, AFTER I HAD POINTED OUT THAT THEIR FIGURES FOR THE COST OF MY MISSING ORDER WERE DELIBERATELY UNDERVALUED TO DISHONESTLY INCORPORATE THEIR CRAZY, INFLATED, SHIPPING-CHARGE OF, €40, WHICH I DID NOT NEED TO PAY, BECAUSE I HAD ALREADY PAID THE CRAZY SHIPPING-FEE FOR THE ORIGINAL, UNFULFILLED, ORDER!!

THEY PATHETICALLY DID NOT WANT TO HAVE TO PAY FOR MY MISSING ORDER'S SHIPPING, SO THEY FRAUDULANTLY DOCTORED MY ORDER'S VALUE, SO THAT THEY COULD MINUS THE MISSING ORDER'S REPLACEMENT ORDER'S SHIPPING-FEE FROM IT!

DISGRACEFUL!!

SO, WHEN I POINTED THAT OUT, THEY THEN REFUSED TO SHIP MY MISSING ORDER, CLAIMING THAT THEY COULD NOT UNDERSTAND, THE SIMPLE, CLEAR, NUMBERED-LIST OF ITEMS THAT I ORDERED - NO, THEY JUST DIDNT WANT TO PAY THEIR SHIPPING-COST

SO, NOT ONLY DID THEY DESTROY A SPECIAL OCCASION BY DISHONEST ASSURANCES OF SHIPPING MY ORDER ON TIME, BUT THEN THEY SHIPPED LESS THAN HALF OF MY ORDER 2 WEEKS LATE, WHICH COMPRISED: OUT-OF-SEASON POTATOES, OLD ONIONS, OLD GARLIC, AND SQUASHED PEARS, DUE TO IMPROPERLY PACKAGED FOOD, AND NO CHILLED-PACKAGING, WHICH IS REQUIRED FOR FRESH FOOD SHIPPING IN SUMMER

€40, SHIPPING, IMPLIES EXPRESS DELIVERY - THEY INSTEAD SHIP BY SLOW-COACH SHIPPING, WITH NO COLD-CHAIN SHIPPING, BUT THEY STILL CHARGE EXPRESS-SHIPPING PRICES?!?

AND, AFTER ALL OF THAT LIES AND FRAUD, THEY THEN CLAIMED THAT THEY HAD NOT RECEIVED 2 EXTRA PAYMENTS THAT I HAD MADE FOR EXTRA ITEMS, THAT WERE SUPPOSED TO BE SHIPPED WITH THE MISSING ORDER'S REPLACEMENT

BUT, ALPASSOFOOD'S FRAUD, WAS STILL NOT FINISHED YET, BECAUSE THEN THEY WANTED TO REIMBURSE ME BY ONLY HALF OF MY MISSING ORDER'S VALUE

DISGUSTING, DESPICABLE FRAUDSTERS

I WAS ALSO SENT A THREATENING EMAIL BY ALPASSOFOOD, BECAUSE I TOLD THE WORLD ABOUT THEIR FRAUDULANT BUSINESS PRACTICES

MY ADVICE IS TO HAVE NOTHING TO DO WITH, ALPASSOFOOD

ONLY SHOP WITH, PROFESSIONAL, HONEST, CONSIDERATE, DILIGENT, FOOD-COMPANIES, WHO OFFER, FREE, PROFESSIONAL, EXPRESS-SHIPPING, WHEN YOU SPEND A MODERATE AMOUNT ON YOUR ORDERS, AND WHO FULFILL THEIR OBLIGATIONS TO THEIR CUSTOMERS, AND ARE FOOD-SAFETY AND COLD-CHAIN LAWS COMPLIANT

ALPASSOFOOD - DISGRACEFUL - AVOID

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Money taken yet never delivered

Ordered Monstera fruit more than a month ago.
After a few days, I received an email asking me how well my deliverey has been while the tracking link still shows the 'product' never left italy.

Is this a scam or what?

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great

Products are very good and genuine, and in the store people are very kind and helpful!
I will buy again from this store!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast and high-quality delivery.

I ordered 96% food-grade organic ethanol (500 ml). Delivery was relatively fast (6 days from Italy to Northern France). The bottle was VERY WELL packaged; even if the package had been dropped from several meters high, I don't think it would have broken. I can't evaluate the product itself, as I haven't used it yet, but the other reviews here leave me with no doubt about its quality.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE AND ORDER FULFILLMENT

I'm not sure what they are like inside Europe, but I would strongly advise against purchasing from this company if you want something shipped to the U.S. The order was seized by customs and AlPassoFood will provide no protection or customer service to support, let alone refund or replacement of goods. Despite providing numerous photos for evidence their only response was to provide more (of something I don't have (?)) then attempted bullying me to say I had written a negative review on their site (which I had not until now). After sending multiple photos showing I had not received the item alongside red tape showing customs had opened and confiscated the items, I received the following note, "We cannot accept a photo of an empty box as proof of damage or missing items". Think about that for a moment...how do you show photographic evidence for something that doesn't exist? Also stating, "We were disappointed to read your negative review". Trust me, there are plenty of other places to shop and if I were you, I would stay far away from this one. My bank will be fully investigating the issue and providing reimbursement due to what are clear violations of good business practice.

5 May 2024
Unprompted review
AlPassoFood logo

Reply from AlPassoFood

Hi,

We sincerely apologize for the frustration and inconvenience.
We want to assure you that customer satisfaction is a top priority for AlPassoFood. Let us clarify the situation:
* Customs Seizures: Unfortunately, customs regulations can vary significantly between countries, and items can be unexpectedly seized. While we strive to be transparent about potential customs delays on our website, we cannot guarantee that a package will clear customs without issue.
* Customer Service and Evidence: We apologize if our previous communication wasn't clear. While photos can be helpful in some situations, photos of an empty box wouldn't be sufficient for a customs seizure claim.We may have requested additional documentation or information to support a claim with the shipping carrier or customs agency. Nomally the Custom give you a paper or a answer by mail, only a photos of an empty box is non sufficient.
* Review and Bullying: We received a review from you regarding the quality of the lemons, then we wrote to you and it was changed. We want to help you have the best possible experience. We ship many orders to the United States and we are the first we want to see our customers happy
1. Reimbursement: We would be happy to assist you in filing a claim with the shipping carrier for potential reimbursement based on the customs seizure. But we need proof from customs, without it we can't help you
2. Future Purchases: For future international orders, we recommend researching potential customs restrictions for the items you'd like to purchase. We'd be happy to assist you with this information if needed.
We understand your frustration and appreciate you bringing this to our attention. We hope to show you the level of customer service we strive to provide and potentially help you recover some of the cost through the carrier claim process.
Sincerely,
The AlPassoFood Team

Rated 4 out of 5 stars

Fantastic fruits

Fantastic fruits, nothing less !!

It took 6 days for the goods to arrive our home in Denmark.

If AlPassoFood had packed the goods a little more thoroughly, then everything had been fine.

Instead some of the clementines got squeezed.

But the italian land/soil is simply unique.
And therefore the apples, clementines, oranges etc. are of very high quality.

Thank you APF

Claudia / Niels

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Most delicious fresh organic vegetables and fruits

Very delicious fresh organic vegetables and fruits. The flavors are extraordinary, I’ve never had vegetables, fruit and salad that fresh and that flavorful. It’s always exciting when the box full of fresh food arrives at home.

Everyone in the Allpassofood-Team is very kind, generous, and always ready to help with an incredible precision. I also enjoy supporting small scale farmers (each presented with photos and texts on the AlPassofood website) and receiving food packed in paper bags.

I totally recommend Alpassofood.

17 July 2023
Unprompted review
Show reviews in all languages. (402 reviews)

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