I cannot withdraw my money for 3 weeks. The withdrawal button disappeared from my account. Support gives the same answers every day and does not solve the issue. ID17238583
Company replied
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See what reviewers are saying
Alpari is great, safe and fast. But in its best account provision i mean Pro Ecn , its commission is more that most other brokers which can be called alpari competitives. I request them to reduce the... See more
Company replied
ALPARI was providing good service but at present it's not providing good service.They don't have other mode of withdrawal option except crypto currency. Raised complaints repeatedly to fix withdrawal... See more
Company replied
Simple, reliable, convenient top-up with crypto stablecoins. A little bit substantial spread in BTC (60USDT approximately). Crypto withdrawals take more time then deposits. Wait for 24 hours and then... See more
Company replied
Company details
Written by the company
Alpari is one of the world’s longest-established global financial trading brands trusted by 1+ million clients, with a footprint in a large number of countries worldwide. We offer a comprehensive trading service that aims to provide traders of all kinds with a gateway to global opportunity, which is reflected in our dedication to building products and services clients value and serves everything they would need to access and trade hundreds of instruments across the FX, Metals, Commodities, Indices, Stocks and Crypto markets with spreads starting from zero, ultra-low commissions, and great leverage to maximise opportunities; in addition to secure payment systems with more than a dozen regional and global payment options to safely deposit or withdraw trading funds. We offer competitive pricing, rapid execution, an array of trading tools, advanced trading platforms and free access to financial news and analysis to help our traders on every step in their trading journey. We cater to every trading enthusiast, as we provide a complete online educational service, a customer service hotline in the trader’s local language and the confidence to start trading, knowing that we have our clients’ best interests at heart.
Contact info
Bonovo Road – Fomboni, Island of Mohéli – Comoros Union, Fomboni, Comoros
- +44 2045 771951
- alpari.com
Breach of guidelines
UI AND UX
Must be better on user friendly and UI & UX application. And availability of mobile application for ios.
2 November 2025
Reply from Alpari
Dear Mehrdad,
Thank you for sharing your feedback. We appreciate your suggestions regarding UI and UX improvements, and we’re continually working to enhance the overall user experience. We’d also like to confirm that the Alpari mobile app is available on iOS.
Best regards,
The Alpari Team
Spreads are high because i use basic…
Spreads are high because i use basic account type and i am okay with gold spread.Deposit and Withdrawals are very fast i got withdrawals within 30minutes.Overall a good broker
16 November 2025
Unprompted review
Reply from Alpari
Dear Manu,
Thank you for your great feedback! We’re glad to hear that you’re satisfied with our fast deposits and withdrawals and overall trading experience. It’s great that you’re enjoying your account setup, your support and trust mean a lot to us.
Best regards,
The Alpari Team
Reply from Alpari
Dear Sirous,
Thank you for your kind feedback! We’re happy to hear that you’re enjoying your experience with Alpari. Your trust and support mean a great deal to us.
Best regards,
The Alpari Team
Reply from Alpari
Dear Bosepriyan,
We’re sorry to hear that your withdrawal took longer than expected. Processing times can vary depending on the payment method or bank procedures, but we’re continuously working to make transactions faster.
Please contact our team via https://alpari.com/en/contact-us/
and share your details so we can review your case and assist you promptly.
Best regards,
The Alpari Team
Reply from Alpari
Dear Sreeram,
Thank you for your feedback. We’re sorry to hear that your account verification process took longer than expected. Verification times can vary depending on document checks and security requirements, but we understand how important speed is for our clients.
Please contact our support team via https://alpari.com/en/contact-us/
and share your account details so we can review the delay and assist you in completing verification as soon as possible.
Best regards,
The Alpari Team
It's a fresher's opinion
Actually I'm not in a position to evaluate your activities as I'm only a bigner. Just I'm observing.
7 November 2025
Reply from Alpari
Dear Sreejith,
Thank you for your honest feedback and for choosing Alpari as you begin your trading journey. We’re glad to have you with us! As a beginner, you can explore our educational resources and market insights to help you grow your trading skills.
Visit https://alpari.com/en/ to learn more or reach out to our team via https://alpari.com/en/contact-us/ if you need any guidance.
Best regards,
The Alpari Team
Been good so far
It's the best broker that certain people can utilize. Even though I have been a losing trader for the most part, every transaction has been made without a glitch, and they don't produce wicks that aren't there. I've been trading with them since 2022.
7 November 2025
Unprompted review
Reply from Alpari
Dear Paya,
Thank you for your thoughtful feedback and for being part of the Alpari community since 2022! We truly appreciate your trust and are glad to hear that your trading experience has been smooth and transparent.
Your continued support motivates us to keep delivering reliable service and trading conditions you can count on.
Best regards,
The Alpari Team
Yesterday I deposit 1100$ and earn a…
Yesterday I deposit 1100$ and earn a around 2200$ profit they once rejecr the withdrawal and now making just excuses that your withdrawal will be processed within 24 hours but this timeframe has been over yhey didn't paid a single cent. I suggest everyone to don't trade in this broker and safe your funds. My account number is 228021548.
3 November 2025
Reply from Alpari
Dear Arfa,
Thank you for sharing your experience. We understand your concern and are sorry to hear about the delay in your withdrawal. Please rest assured that Alpari is a regulated and trusted broker, and all withdrawal requests are processed according to our secure internal and banking procedures.
For your privacy and security, please avoid sharing your account number publicly. Kindly contact our support team directly via https://alpari.com/en/contact-us/
so we can review your transaction details and ensure your case is handled with priority.
Best regards,
The Alpari Team
saticfaction
2 November 2025
Reply from Alpari
Dear Mohammad,
Thank you for your positive feedback! We’re glad to hear that you’re satisfied with your experience at Alpari. Your trust and support mean a lot to us.
Best regards,
The Alpari Team
Reply from Alpari
Dear Hamed,
Thank you for your kind words! We’re glad to hear that you’re happy with your experience at Alpari. Your support means a lot to us.
Best regards,
The Alpari Team
Reply from Alpari
Dear Elahe,
Thank you for your wonderful feedback! We’re thrilled to know that you consider Alpari perfect and among the best. Your trust and support mean a lot to us.
Best regards,
The Alpari Team
No instant withdrawals
No instant withdrawals, leverage on friday evening falls down its not fair; sometimes during the day, zagruzka depo padaet cherez nekotoroe vremia nazad staet kak nado, govoriat na komoyutere vse ne meniaetsia eto nepravda
31 October 2025
Reply from Alpari
Dear Valerii,
Thank you for your detailed feedback. We’re sorry to hear about your concerns regarding withdrawal speed, leverage changes, and temporary display issues. Please note that withdrawal times and leverage adjustments may vary due to market volatility, trading hours, or system updates.
We’d like to review your specific case to ensure everything is working correctly. Kindly contact our support team via https://alpari.com/en/contact-us/ and share your account details securely so we can assist you directly.
Best regards,
The Alpari Team
It more and much more user friendly…
It more and much more user friendly than previous one.
31 October 2025
Reply from Alpari
Dear Mohsen,
Thank you for your positive feedback! We’re glad to hear that you find the new Alpari platform more user-friendly than before. Your satisfaction inspires us to keep improving and delivering a smoother trading experience.
Best regards,
The Alpari Team
Reply from Alpari
Dear Sayed,
Thank you for sharing your feedback. We’re sorry to hear that you’re facing an issue with your payout. Please rest assured that Alpari is a regulated and trusted broker, and we aim to process all withdrawals promptly and accurately.
Kindly contact our support team through our official page: https://alpari.com/en/contact-us/
and provide your account and withdrawal details securely so we can review your case and assist you as soon as possible.
Best regards,
The Alpari Team
Reply from Alpari
Dear Mohammad,
Thank you for your kind feedback. We’re delighted to hear that you’ve had a very good experience with Alpari. Your trust and satisfaction mean a lot to us.
Best regards,
The Alpari Team
Good experience but some while it would…
Good experience but some while it would be stuck
20 October 2025
Reply from Alpari
Dear Ajith,
Thank you for sharing your feedback. We’re glad to hear that you’ve had a good experience with Alpari. We appreciate you mentioning the occasional platform lag. Our technical team is always working to ensure smoother, faster performance.
Best regards,
The Alpari Team
Subject
Subject: Urgent: My Deposit Was Not Credited — Muhammad Khudoyberganov
Message:
Dear Alpari Support Team,
I made a deposit to my Alpari account today using my bank card, but the funds have not been credited to my trading account yet.
The payment was successfully completed on my side, and I have all screenshots and proof of payment from my bank. However, my account balance remains unchanged, and I have not received any confirmation email about the deposit.
Please investigate this issue urgently and confirm when my deposit will be credited to my account.
Here are the details:
• Date of deposit: October 20, 2025
• Payment method: Bank card (Visa / MasterCard)
• Amount: [write your amount here]
• Account number: [write your Alpari account number here]
• Name: Muhammad Khudoyberganov
If this issue is not resolved promptly, I will contact my bank to start a chargeback request and also file a formal complaint through regulatory and public review platforms.
I hope we can resolve this matter quickly and professionally.
Kind regards,
Muhammad Khudoyberganov
20 October 2025
Unprompted review
Reply from Alpari
Dear Muhammad,
Thank you for reaching out and providing detailed information. We’re very sorry to hear about the delay in your deposit being credited and understand how concerning this must feel. Please rest assured that your funds are safe, and our team will review your case as a priority.
To protect your account privacy, kindly avoid sharing personal or payment details publicly. Please contact us directly through our official page here: https://alpari.com/en/contact-us/
Once submitted, our team will investigate your transaction with the payment provider and update you as soon as possible.
Best regards,
The Alpari Team
Reply from Alpari
Dear Anmol,
We’re sorry to hear about your experience. Please rest assured that Alpari is a regulated and trusted broker, and we take such concerns very seriously. Withdrawal delays can occur due to verification or payment processing issues, but your funds remain secure.
Kindly submit your account details and withdrawal information securely via our support portal here: https://alpari.com/en/contact-us/ and our team will review your case and assist you promptly.
Best regards,
The Alpari Team
Withdrawal with crypto method take more…
Withdrawal with crypto method take more than 48 hours no support answer only bot
instead of replying to the emails or support they replay here !!
16 October 2025
Unprompted review
Reply from Alpari
Dear Mark,
Thank you for your feedback. We’re sorry to hear that your crypto withdrawal has taken longer than expected and that you haven’t been able to reach our support team. Please note that crypto transactions can occasionally experience delays due to blockchain network congestion or additional verification checks.
To help us resolve this quickly, please share your account details and withdrawal information securely via our support portal here: https://alpari.com/en/contact-us/
Our team will review your case and get back to you as soon as possible.
Best regards,
The Alpari Team
I am not getting my withdrawal in time…
I am not getting my withdrawal in time asking the proof of bank statements and all after i given the statement still money didn’t received
14 October 2025
Reply from Alpari
Dear Hisham,
We’re sorry to hear about the delay with your withdrawal and understand how frustrating that can be. Please note that additional document checks are sometimes required by our payment partners or compliance team for security reasons, but we want to resolve this for you as quickly as possible.
Kindly share your account details and withdrawal reference securely via our support portal here: https://alpari.com/en/contact-us/
and our team will review your case urgently.
Best regards,
The Alpari Team
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