Very good. Would prefer you had hushed incorporated into your offers. Many problems on arrival in Canada from Italy due to connection settings. Four people tried before one young lady finally found t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The eSIM is easier than another type we had tried. The only issue I had was when switching between two countries in Europe it took awhile to disconnect from one and get on the other and when we landed... See more
Company replied
There were a number of glitches and confusing aspects but the staff were responsive to help me solve them. Some better instruction on how to avoid prematurely activating the product would be good. The... See more
Company replied
This was a great experience; I loaded my esim onto my phone ahead of travel. It activated automatically when I arrived, just as promised. The free phone number through Hushed came in very very handy... See more
Company replied
Company details
About aloSIM
Written by the company
aloSIM is a free eSIM app available on the App Store and Google Play.
Install aloSIM to shop mobile data plans for 200+ countries, so you can enjoy a fast 5G connection on your next vacation.
aloSIM's prepaid travel data plans start at less than $5/week, and include a free international phone number from our sister app, Hushed.
New to eSIM? Most phone and tablets are already eSIM compatible, and it takes under 90 seconds to install an eSIM (digital SIM card) on your device. Once it's there, you can use it forever!
You may have tried eSIM alternatives before, like roaming on your regular cell phone plan, or using a carrier 'travel plan' where they charge you a flat daily rate even if you barely touch your phone.
But when you use aloSIM, you're skipping your carrier and connecting directly to local networks all over the world. Save money on roaming and get low rates on mobile data.
aloSIM reviews include customers sharing how it was quick and easy to set up their eSIM before a vacation, and how much they appreciate aloSIM's clear instructions on how to avoid roaming charges with their primary phone carrier.
aloSIM is proud to offer dedicated 24/7 customer support, 365 days of the year. Contact us via email (support@alosim.com) or live chat, and we'll make sure we walk you through every step.
Travel smarter with aloSIM, and never pay roaming charges again! Learn more at alosim.com.
Install aloSIM to shop mobile data plans for 200+ countries, so you can enjoy a fast 5G connection on your next vacation.
aloSIM's prepaid travel data plans start at less than $5/week, and include a free international phone number from our sister app, Hushed.
New to eSIM? Most phone and tablets are already eSIM compatible, and it takes under 90 seconds to install an eSIM (digital SIM card) on your device. Once it's there, you can use it forever!
You may have tried eSIM alternatives before, like roaming on your regular cell phone plan, or using a carrier 'travel plan' where they charge you a flat daily rate even if you barely touch your phone.
But when you use aloSIM, you're skipping your carrier and connecting directly to local networks all over the world. Save money on roaming and get low rates on mobile data.
aloSIM reviews include customers sharing how it was quick and easy to set up their eSIM before a vacation, and how much they appreciate aloSIM's clear instructions on how to avoid roaming charges with their primary phone carrier.
aloSIM is proud to offer dedicated 24/7 customer support, 365 days of the year. Contact us via email (support@alosim.com) or live chat, and we'll make sure we walk you through every step.
Travel smarter with aloSIM, and never pay roaming charges again! Learn more at alosim.com.
Contact info
45 R. O'Connor St Suite 1420, K1P1A4, Ottawa, Canada
- support@alosim.com
- alosim.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What I needed was phone, text and data
I am not truly savvy with tech. Being in a different country I found I indeed did need to be able to use my phone and to get texts other than through Apple.
11 October 2026
Reply from aloSIM
Hello. Thank you for sharing this. Our aloSIM eSIMs provide data only, so they don’t include a phone number for regular calls or texts. With data, you can still call and message through apps like WhatsApp, and if you’d like a number of your own while travelling, our sister app Hushed offers one for calls and texts.
If you’d like help getting set up for your next trip, please reach out to us at feedback@alosim.com and we’ll walk you through it.--Brayan
Very helpful
Very helpful - resolved my problem even when I got disconnected from my chat without having to repeat the entire issue again- really appreciate the support!
12 October 2026
Unprompted review
Reply from aloSIM
Hello Sharon,
We’re so happy to hear that you had a great experience with our service.
Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us.
We appreciate your support!
--Wolf
Reply from aloSIM
Hello Beverly,
Thanks for the review!
We're thrilled you enjoyed using aloSIM.
Hope to see you again!
--Wolf
Access,uninterupted all round good user…
Access,uninterupted all round good user experience.
11 October 2026
Reply from aloSIM
Hello Bernard,
Thank you for the great review!
We’re so happy to hear that you had a great experience with our service.
We appreciate your support!
--Wolf
Reply from aloSIM
Hello Carlos,
Thank you so much for your kind words and for taking the time to leave a review!
We're thrilled to hear that you're happy with the quality of aloSIM.
We take great pride in offering products that meet high standards, and it’s wonderful to know that we met your expectations.
We’re grateful for your support.
--Wolf
This is the fourth time I’ve used…
This is the fourth time I’ve used AloSim, and I can see improvements in connection ease and interoperability with my phone's operating system. The rates seem fair to me, and the plans are varied enough to suit every type of trip I’ve taken.
5 October 2026
Reply from aloSIM
Hi there Jorge, thank you so much for choosing us for your fourth trip!
We are thrilled to hear that you've noticed the recent improvements to our connection process and device integration.
Knowing that our varied plans and fair rates have continually met your travel needs is the best compliment we could ask for.
Thank you for your amazing support, and we'll be right here, ready for your next adventure!
--Wolf
It happens too many times during a…
It happens too many times during a Vermont trip that I have no connection or loose connection during driving, or looking for direction and trying to make connections with businesses… and I got nothing. Not happy with it at all.
10 October 2026
Reply from aloSIM
Hello. Thanks for the feedback, and apologies for the trouble you had during your trip.
Coverage can vary in some rural and mountain areas, but we’d like to look into what happened. Please contact us at feedback@alosim.com so we can review your case and get a refund started under our 30-day money-back guarantee. If you need help getting connected on a future trip, our team is available 24/7 via chat in the app.-- Brayan
I tried to buy SIM but the discount was…
I tried to buy SIM but the discount was not applied without explanation. Supposedly it was used.
So I chose another provider.
11 October 2026
Reply from aloSIM
Hello Vladimir. Sorry the discount didn’t go through when you tried to buy! Some coupon codes found online have redemption limits or may already have been used, which can stop them from applying at checkout.
Regardless of the situation, we’d like to look into what happened. Please contact us at feedback@alosim.com so we can review it with you.--Brayan
I wanted to transfer an eSim from an…
I wanted to transfer an eSim from an old phone to a new one. That isn't supported. But the support technician Melissa was very accommodating and issued me a new eSim instead. Great service. Although it would be nice to be able to transfer esim on my own without contacting support.
11 October 2026
Unprompted review
Reply from aloSIM
Hello Rahul,
Thank you so much for your kind review!
We're so glad to hear that Melissa was able to assist you.
Melissa is truly an asset to our team, and it’s always wonderful to hear that their efforts are appreciated.
We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact!
We will also pass along your suggestion for eSIM transfer to our developers.
We’re grateful for your support and look forward to serving you again soon.
--Wolf
Very nice
Very nice. Very easy to install and very easy to activate. I’ll continue to use you in my future travels.
10 October 2026
Reply from aloSIM
Hi there! It is so great to hear our service was quick and exactly to your liking.
We’re thrilled you enjoyed using aloSIM and really appreciate your continued support.
--Wolf
First time using an eSIM
First time using an eSIM, from Canada in the US. This was easy to use, didn’t use up a ton of data and very handy to have. Would definitely recommend and consider using again if price is right.
7 October 2026
Reply from aloSIM
Hello there,
We are so grateful for your recommendation!.
We are proud to serve travelers like you, and we have taken note of your thoughts on pricing as we continue to evolve and improve the service.
--Wolf
Easy and good
10 October 2026
Reply from aloSIM
Hi Dirk,
Thanks!
So glad our service was quick and to your liking.
We appreciate you!
--Wolf
Reply from aloSIM
Hi Maria. We apologize for the trouble you ran into with your service. I can see our team was able to help you with this.
We take every review seriously, and we’ll use your feedback to keep improving. If you need anything else, please reach out to us at support@alosim.com or feedback@alosim.com.--Brayan
Fantastic product & fantastic support team!
We made an error when trying to install our most recent AloSim & could not access data. We worked the problem through with an AloSim agent (Mary) who was extremely knowledgeable, helpful and, above all, patient! She helped us understand what the problem was & provided a great solution. We are very satisfied AloSim customers!
9 October 2026
Reply from aloSIM
Hello Jill,
Thank you so much for your kind review!
We're so glad to hear that Mary was able to assist you.
Mary is truly an asset to our team, and it’s always wonderful to hear that their efforts are appreciated.
We’ll be sure to pass along your feedback to them.
We look forward to serving you again soon.
--Wolf
JUST OK - Will try another eSIM next time.
Some issues setting it up and connecting and staying connected when arriving at our destination.
Accessing Emails has not worked since installing the eSIM making it impossible to get aloSim support which requires a verification codes sent via email. I am not alone, other a aloSim users are experiencing the same problem.
The email issue occurred on the last two trips to Italy and Azores now in South Africa.
UPDATE: ALOSIM support sent a response October 17, a week after I posted the review. The response was via a Trust Pilot email to me asking me to contact them on Wi-Fi. Unsure how this was "support" and I was expected to do this, since I was still away, unaware of the email and read it until after I returned home.
Possibly one of the dumbest/tone deaf things their support staff could have done?
8 October 2026
Reply from aloSIM
Hi there!
Because travel eSIMs use foreign cellular networks, strict email providers will often block your inbox from refreshing over mobile data as a security precaution against the sudden location change.
To bypass this block so you can receive your support verification code, simply connect to a local Wi-Fi network or use a VPN. If that still doesn't work, please contact our support team at support@alosim.com while on Wi-Fi.
We are standing by to help get your South Africa connection fully up and running!
--Wolf
Impovements?
When you select an esim in your phone you should be able to eliminate it! and that is not an option?
In "Acciones de eSIM" there shpuld be an option to eliminate it?
When you activate one the other(s) should automatically disactivate!
It´s kind of silly that you need a wifi connection to be able to activate your card and get wifi??
26 August 2026
Reply from aloSIM
Hi there!
Thanks for your feedback. We completely understand the frustration! Because an eSIM integrates with your phone's hardware, you actually have to delete old eSIMs and toggle your active lines on and off directly within your phone's native 'Settings' app, rather than the aloSIM app.
Phones require manual toggling so you never accidentally use the wrong data line. Lastly, you only need Wi-Fi for just a few moments to complete the initial download of the eSIM profile. Once downloaded, it provides its own cellular data!
--Wolf
This is the second time I used aloSim
This is the second time I used aloSim. It was simple enough to install the SIM card but I worried about making the correct changes on my phone in order to not be charged for roaming. It all worked out and I can highly recommend aloSim to any traveler.
1 October 2026
Reply from aloSIM
Hello Ossie,
We are so grateful for your recommendation!
Knowing that our guides and setup are easy for you is the best news we could get.
We truly appreciate your trust!
--Wolf
Ease of use and connectivity in all…
Ease of use and connectivity in all parts of aAsia
9 October 2026
Reply from aloSIM
Hi tRichard,
Thanks!
So glad our service was quick and to your liking.
We're thrilled you enjoyed using aloSIM.
We truly appreciate your trust!
--Wolf
Reply from aloSIM
Hi. We're sorry to hear about this. Could you tell us what happened with the app? Whatever the issue was, we’d like the chance to make it up to you. Please contact us at feedback@alosim.com, and we’ll do our best to improve your experience.-- Brayan
Excellent service during my trip to…
Excellent service during my trip to Spain, France & Mexico. I keep coming back to Alosim! Thank you!
7 October 2026
Reply from aloSIM
Hello Anne,
Thanks for the review!
We are really happy that you enjoyed your experience with aloSIM throughout all of your travels.
We appreciate your support.
--Wolf
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.