AVOID ALMOND MUSE — COMPLETELY MISLEADING! The products are shipped from China, not the USA as you might expect from their branding, and the item I received looks nothing like the photos advertised... See more
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See what reviewers are saying
The customer support team has been amazingly responsive and helpful throughout the entire process. They answered all my questions right away and made everything very smooth while setting up my order.... See more
Company replied
I would not recommend ordering from Almond Muse. I returned two dresses that were purchased at full price, and my return was delivered on September 19. It’s now been over a month, and I still have... See more
Absolutely love my dresses from Almond Muse! I’ve received so many compliments every time I wear them. The quality of the fabric is amazing and feels really luxurious. I also found the sizing to be co... See more
Company replied
Company details
Written by the company
Almond Muse is committed to creating well designed pieces that combine simplicity and elegance. Our focus is on timeless styles with quality craftsmanship, offering versatile dresses made to be worn effortlessly for any occasion.
Contact info
130 South Indian River Drive, Suite 202, 34950, Fort Pierce, United States
- info@almondmuse.com
- almondmuse.com
Breach of guidelines
My dress is elegant.
16 July 2026
Unprompted review
Reply from Almond Muse
Hi Audrrrry,
Thank you so much for your lovely review! We're delighted to hear that you find your dress elegant. Knowing you love your purchase truly makes our day.
We appreciate your support and hope you enjoy wearing your dress for many special occasions. We look forward to serving you again!
With care,
Almond Muse Customer Support
A lovely item nicely packaged which…
A lovely item nicely packaged which fits perfectly
16 July 2026
Unprompted review
Reply from Almond Muse
Hi Tina,
Thank you so much for your lovely review! We're so happy to hear that your item arrived beautifully packaged and that it fits you perfectly.
Your kind words mean a lot to our team, and we're thrilled that you had a great experience. We hope you enjoy wearing your new piece, and we look forward to welcoming you back again soon!
With care,
Almond Muse Customer Support
I've been genuinely loving Almond Muse…
I've been genuinely loving Almond Muse lately. Their dresses have such a timeless, feminine style, and they feel effortless to wear. I especially love how easy they are to dress up or down, and the quality and attention to detail really stand out. Every piece feels thoughtfully designed, making me feel confident and elegant without trying too hard. Definitely one of my favorite brands for beautiful, classic dresses.
16 July 2026
Unprompted review
Reply from Almond Muse
Hi Tania,
Thank you so much for your wonderful review! We're absolutely delighted to hear how much you've been loving Almond Muse.
It means so much to us that you appreciate the timeless, feminine style of our dresses, along with the quality and thoughtful details that go into every piece. Knowing that our designs help you feel confident and elegant is the greatest compliment we could receive.
Thank you for making us one of your favorite brands. We truly appreciate your support and look forward to helping you find more pieces you'll love!
With care,
Almond Muse Customer Support
Bad Business
I purchased a dress for my daughter for an upcoming wedding. The dress we received was not what we hoped for, the sizing was off and it was not flattering. The one star is for the return policy. I initiated a return request and received 2 options - First option for a store credit and second option, 15% refund and we could keep the dress. I responded that we did not wish to keep the dress. I was then offered a 20% refund on the dress and we could keep the dress. I sent another response requesting a full refund, we would not be using the dress. Third response from Almond muse; the dress was on the designer collection reduced pricing therefore only a store refund could be granted.
What happened to the offers of 15% then 20% refund? Bad business. First and last time using Almond Muse
15 July 2026
Unprompted review
Reply from Almond Muse
Hi Barbara,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the dress did not meet your expectations and that your experience with our return process left you feeling disappointed.
We understand how frustrating this must have been, especially when shopping for such an important occasion. Our team aims to offer alternative resolutions, such as partial refunds, for customers who may prefer to keep an item. However, items purchased from our Designer Collection at a reduced price are eligible for store credit only in accordance with our return policy. We apologize if this was not communicated as clearly as it should have been.
We would appreciate the opportunity to review your case and see how we can assist further. Please email us at info@almondmuse.com, and our team will be happy to look into your order and work with you toward a resolution.
We value your feedback, as it helps us improve both our communication and our customer experience.
With care,
Almond Muse Customer Support
Reply from Almond Muse
Hi Yuliya,
We're very sorry to hear that your experience left you feeling this way. This is certainly not the experience we want for our customers, and we understand how disappointing it must have been if your plans were affected.
We'd really appreciate the opportunity to look into your order and see how we can help. Please email us at info@almondmuse.com with your order details, and our team will review your case and do everything we can to provide a resolution.
We hope you'll give us the chance to make this right.
With care,
Almond Muse Customer Support
My first impression of Almond Muse was…
My first impression of Almond Muse was genuinely so positive. The designs feel elegant, feminine and thoughtfully made without looking like everything else online. I’m getting married on August 8, and one of the dresses I’ve been imagining for such a special moment is actually from Almond Muse. Even before ordering, the brand already feels connected to an important chapter of my life, and I’m excited to hopefully make it part of the memories.
15 July 2026
Unprompted review
Reply from Almond Muse
Hi Treneetee,
Thank you so much for your beautiful review! We're truly honored that Almond Muse is part of such a meaningful moment in your life.
Congratulations on your upcoming wedding! We hope your special day on August 8 is filled with love, joy, and unforgettable memories. It means so much to us that one of our dresses is part of the vision you've imagined for this milestone, and we can't wait to be a small part of your celebration.
Thank you for your kind words and support. We wish you all the happiness as you begin this exciting new chapter!
With care,
Almond Muse Customer Support
Asthetic collection
15 July 2026
Unprompted review
Reply from Almond Muse
Hi Nidhi,
Thank you so much for your lovely review! We're so happy to hear you love our aesthetic collection. Creating timeless, elegant pieces is at the heart of what we do, and your kind words truly mean a lot to our team.
We appreciate your support and hope you continue to enjoy shopping with Almond Muse!
With care,
Almond Muse Customer Support
Amazing custom service
Amazing custom service. Very sweet and nice! Fritz help me out and was so very sweet! Will definitely be ordering again!
15 July 2026
Unprompted review
Reply from Almond Muse
Hi Daniela,
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with our customer service. We'll be sure to share your kind words with Fritz. We're sure they'll be thrilled to know they made a positive difference.
Your support means the world to us, and we can't wait to welcome you back for your next order!
With care,
Almond Muse Customer Support
If you want it get it
Normally I’m a bit nervous ordering off of adds I see online. But I trusted the process and I’m so happy I did. The dress I got is perfect. True to size, no chemical smell, and arrived in a cute pink dust bag. No issues with shipping whatsoever. Definitely will be ordering again!
13 July 2026
Unprompted review
Reply from Almond Muse
Hi Alisha,
Thank you so much for taking the time to share your experience! We're thrilled to hear that you took a chance on us and that your dress exceeded your expectations.
It's wonderful to know the fit was true to size, the quality met your expectations, and that you loved the little details like the pink dust bag. We're also happy your order arrived smoothly.
Your kind words mean so much to our team, and we can't wait to have you shop with us again!
With care,
Almond Muse Customer Support
DO NOT BUY FROM THIS STORE
DO NOT BUY FROM THIS STORE, IT IS A SCAM.
My experience with the return process was extremely disappointing. The company advertises a 30-Day Money Back Guarantee, but when I requested a return, I was only offered store credit instead of a refund.
In my opinion, the advertising is misleading because "money back" means customers will receive a refund, not store credit.
Based on my experience, I will never shop here again, Horrible horrible experience.
13 July 2026
Unprompted review
Reply from Almond Muse
Hi Valeria,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our return process was so disappointing.
We understand your frustration, especially if our return policy did not meet your expectations. We always strive to be transparent about our policies, and we're sorry if there was any confusion regarding your eligibility for a refund versus store credit.
We'd appreciate the opportunity to review your order and better understand what happened. Please email us at info@almondmuse.com, and our team will be happy to look into your case and work with you toward a resolution.
Your feedback is important to us, and we hope you'll give us the opportunity to make things right.
With care,
Almond Muse Customer Support
The colors are carefully chosen and the…
The colors are carefully chosen and the way they sit on the body is dreamy.
13 July 2026
Unprompted review
Reply from Almond Muse
Dear Andreea,
Thank you so much for your wonderful review.
We're delighted to hear that you love the carefully chosen colors and the way our designs fit. Knowing that our pieces made you feel that they sit so beautifully on the body truly means a lot to us.
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your support.
With care,
Almond Muse Customer Support
good
yes ! But I'm still waiting my order.
Till now I didn't receive anything !
Thank you !
9 July 2026
Unprompted review
Reply from Almond Muse
Dear Ile,
Thank you for taking the time to share your feedback.
We're glad to hear your overall impression has been positive, but we're sorry to learn that your order has not yet arrived. We understand how disappointing it is to be waiting for your delivery.
Please contact us at info@almondmuse.com with your order number and mention your Trustpilot review so our team can look into your shipment and provide you with an update as soon as possible.
Thank you again for your patience and for sharing your experience.
With care,
Almond Muse Customer Support
Horrible Company
I am extremely disappointed with my experience. I spent nearly $400 CAD on multiple dresses after seeing the website advertise a “30 Day Money Back Guarantee” and state that it offers a refund or exchange within 30 days. It was only after thoroughly searching the website that I discovered, at the very bottom of the Return Policy, that promotional items are only eligible for store credit. This was not clearly communicated during the purchasing process.
The quality of the dresses was also far below my expectations. The material felt cheap, the sizing was inconsistent, and the products did not match what was represented online.
Customer service was equally disappointing. Rather than addressing my concerns about the quality of the products and the misleading messaging on the website, I repeatedly received the same generic response quoting the return policy. I was even promised a further review within 24–48 hours, but no follow-up was provided until I contacted them again.
I have since filed a dispute with my credit card provider and submitted complaints to the appropriate consumer protection agencies. I would strongly encourage anyone considering ordering from this company to carefully read every part of the return policy before purchasing.
3 July 2026
Unprompted review
Reply from Almond Muse
Dear Julia,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the product quality, sizing, the return policy, and your experience with our customer support team. We understand how frustrating and disappointing this situation has been.
We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at info@almondmuse.com with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email, and a member of our team will be happy to reach out.
Thank you again for sharing your feedback.
With care,
Almond Muse Customer Support
I am extremely disappointed with Almond…
I am extremely disappointed with Almond Muse. I am trying to return 3 dresses within the 30-day window, but the customer support is intentionally ignoring my emails and delaying the process. They offered me store credit, which I rejected, and since I demanded a full refund, they stopped responding completely (it has been more than 48 hours).
My package tracking number is EF963734152SK. I demand a response and the return instructions immediately, otherwise I will resolve this through a bank chargeback.
9 July 2026
Unprompted review
Reply from Almond Muse
Dear Diana,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the return process, the communication with our customer support team, and the resolution provided. We understand how frustrating and disappointing this situation has been.
We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at info@almondmuse.com with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email, and a member of our team will be happy to reach out.
Thank you again for sharing your feedback.
With care,
Almond Muse Customer Support
I ordered a dress from Almond Muse…
I ordered a dress from Almond Muse because the pictures on the website looked elegant and high quality. Unfortunately, when I received the dress, the quality was much lower than expected and, in my opinion, comparable to much cheaper fast-fashion products. The size XS was also too large for me, and the dress did not flatter my figure as shown on the website. To make matters worse, the zipper ripped the very first time I tried the dress on, which further reinforced my concerns about the quality.
When I contacted customer service, I was informed that because the item was marked as "sale", I could only receive store credit instead of a refund to my original payment method. What concerns me is that almost all items on their website appear to be discounted, which makes this policy very frustrating for customers.
The customer service was polite, but my actual concern was not really addressed. I recommend other customers carefully reading the return policy before purchasing, especially regarding sale items. I personally would not order again.
11 July 2026
Unprompted review
Reply from Almond Muse
Dear Anche,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the product quality, sizing, the issue with the zipper, and the return policy. We understand how disappointing and frustrating this situation has been.
We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at info@almondmuse.com with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email, and a member of our team will be happy to reach out.
Thank you again for sharing your feedback.
With care,
Almond Muse Customer Support
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM! They will do everything they can to not help you with your order. My order came a month late so I couldn't even wear it to my event then they tried to refuse my return to my original payment method. Then they agreed to refund me and after I sent the item back (I had to pay for the return shipping). They then refused to send the refund back to my original payment method and say they would only give me store credit so now I have to go through my bank. NEVER BUY FROM THESE PEOPLE.
1 June 2026
Unprompted review
Reply from Almond Muse
Dear Cerps,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the shipping delay, the return process, and the resolution provided. We understand how frustrating and disappointing this situation has been.
We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at info@almondmuse.com with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email, and a member of our team will be happy to reach out.
Thank you again for sharing your feedback.
With care,
Almond Muse Customer Support
Return & Refund Resolution
I had a great experience with my refund resolution with customer service specifically (Fritz) she was very helpful and assisted me swiftly.
Thank you Fritz.
18 June 2026
Unprompted review
Reply from Almond Muse
Dear Efayjess,
Thank you so much for your wonderful review.
We're delighted to hear that Fritz was able to assist you with your refund resolution and provide swift, helpful support. We'll be sure to share your kind words with her, as she'll be thrilled to know she made such a positive difference.
Thank you for your support and for taking the time to share your experience.
With care,
Almond Muse Customer Support
Outstanding level of support
I had an excellent experience with the customer service team, especially Trina and philipa. They were outstanding from the moment I requested the product return until my refund was completed.
They kept me updated throughout the entire process, were always responsive, and communicated with kindness and professionalism. Their friendly attitude and polite communication made the whole experience smooth and stress-free.
Thank you, Trina and philipa, for your exceptional support. I truly appreciate your help and excellent customer service! Mahitab. Very trusted and recommended website.
9 July 2026
Unprompted review
Reply from Almond Muse
Dear Mahitab,
Thank you so much for your wonderful review.
We're delighted to hear that Trina and Philipa provided you with such exceptional support throughout your return and refund process. It's wonderful to know that their responsiveness, professionalism, and kindness made your experience smooth and stress-free.
We'll be sure to share your kind words with Trina and Philipa. Thank you for your trust, recommendation, and for taking the time to share your experience.
With care,
Almond Muse Customer Support
Got a dress with a broken zipper - pay all costs myself
Got a dress with a broken zipper, needed to pay return costs myself and now they wont refund it the way i paid for it, because somewhere on the site there was a discount (that i didn’t use).
Unfortunately, a horrible experience.
Quality is poor and no proper refunds.
Do not buy here.
9 July 2026
Unprompted review
Reply from Almond Muse
Dear AnneN,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the faulty zipper, the product quality, the return shipping costs, and the resolution provided. We understand how frustrating and disappointing this situation has been.
We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at info@almondmuse.com with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email, and a member of our team will be happy to reach out.
Thank you again for sharing your feedback.
With care,
Almond Muse Customer Support
Susy Q
My experience was great! The team replied quickly to my email in a professional and personal way. Thank you!
9 July 2026
Unprompted review
Reply from Almond Muse
Dear Susy,
Thank you so much for your wonderful review.
We're delighted to hear that you had a great experience with our team and that you found our communication both prompt and personal. Providing professional and attentive support is always our goal, so your kind words mean a lot to us.
Thank you for your support and for taking the time to share your experience.
With care,
Almond Muse Customer Support
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