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Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the personalized products, finding them to be special, one-of-a-kind gifts that are beautifully produced and carefully packaged. Reviewers frequently highlight the excellent customer service, noting that representatives are professional, helpful, and responsive in resolving issues. The website is often described as easy to use for placing orders, and some consumers experienced quick delivery times. However, some people were dissatisfied with the product quality, stating that items received did not match the advertised images, particularly regarding 3D effects which often turned out to be flat graphics. There are also concerns about misleading product presentations and the actual size of items being smaller than expected. Additionally, a number of customers reported long delivery times and issues with orders not arriving or being delivered to incorrect locations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy of advertising, with many... See more

Order

Customers had ambiguous experiences with order, with many expressing significant dissatisfaction due to long... See more

Quality

Clients share ambiguous opinions on quality, with many expressing significant disappointment. Reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing dissatisfaction over long... See more

Customer service

People report positive experiences with customer service, highlighting swift, interested, and exceptional... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I didn't like the long wait time to recieve my order, I think it was almost three weeks. I ordered a guitar image phone case for my S23 samsung phone. I was disappointed with the look of my phone cas... See more

Rated 2 out of 5 stars

Ordered a "sewing notions" mug with my wife's name on it as it was depicted in 2D showing raised detail. When it arrived, I gave it directly to her unopened and said "Happy Birthday"! $35 Screenpri... See more

Rated 5 out of 5 stars

The smile on my grandson's face when he opened the personalized dog tag style necklace was priceless! He put it on immediately. The fact that it had his initial and name made it a special, one-of-a-... See more

Rated 5 out of 5 stars

I was a bit skeptical after reading some of the reviews. However the product I ordered for my wannabe hair stylist niece when she graduates from high school a personalized salon style coffee mug was... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy

I ordered a personalized dentist cup as a gift due to the pictures in their website. When I received it, parts of the personalization is smeared and the name is not centered on the cup but drifting off the cup. Its totally unacceptable to give as a gift or even keep it yourself. I asked for a refund and they replied back by saying the print is acceptable and that is way its supposed to be because of the curve of the cup. DO NOT BUY....waste of money. Please of other sites do a great job and making the personalization professional and not cheap.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

I was so disappointed when I received…

I was so disappointed when I received the Christmas ornament. It was a piece of 1/8 inch luan with a piece of paper stuck to it for the amount of money I paid. I expected more of a 3-D ornament like they showed.
You can't return it because it's personalized and if you return it they charge you shipping and a $30 restocking fee this is a total scam and it's based in Hong Kong. The quality is horrendous. Don't expect what you look at on the site

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Deceiving practice

The picture shows that the item is 3D .. it is a Christmas ornament .. what showed up was a low quality inkjet print on a piece of cardboard .. not even close to the depiction on line.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Almagems is a scam

Almagems is a scam, appears to be operating from Hong Kong, a bogus address in Colorado, and a non-existing phone number in Alabama. Only takes paypal. Pedal products that when googled only show in scam websites. Stay away from it!!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

ease at web site

ease at web site, ease to make up pillows, and the finished products are just beautiful. the quality of the soft material is nice and hope it lasts for my great nieces for years to come. 1110

10 November 2025
Unprompted review
Rated 2 out of 5 stars

Sorely disappointed. Expensive and had to throw away. I’m sad.

Delivered in such a tightly wrapped plastic, it broke the ornament in half and was difficult to cut the outer plastic without risking cutting the pillow. The ornaments were flat junk. I purchased for customization but they are such tiny ornaments there is no way to read the customization. I did like the soft tiny pillows.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I had never ordered from the company…

I had never ordered from the company before the gift I purchased was beautiful and had a few conversations about purchase the customer service remarkable the customer service rep was so kind and actually cared that I was happy I will be ordering again such unbelievable service sincerely Kim

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and the whole experience was flawless

When I first saw the advertisement for the child’s pillow I fell in love. Love the positive affirmations. Great for a young girl.
Ordering was really easy and my Christmas gift arrived in probably 2 weeks.
Also the quality of the fabric is soft and welcomes squeezing. I’m so excited to give it to my granddaughter for Christmas

9 November 2025
Unprompted review
Rated 1 out of 5 stars

No communication

No communication. They took my money right away and sent a receipt. I was told it would take 7 days to complete and I would receive an email. It had been well past a week and I have heard nothing. I can't even call them to ask.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

The granddaughter candle was beautiful…

The granddaughter candle was beautiful and fortunately very well packaged. My granddaughter got very emotional, she loved it. However, The delivery was Totally HORRIBLE! It looked like an independent contractor because the candle was delivered by someone driving in a Dodge Ram truck who threw the candle on the grass from inside the vehicle and didn’t bother to get out of the truck just threw it out of the truck as if it were some piece of trash that bothered him/her. I’ve had deliveries from many different companies but nothing as shameful as this delivery person you used! HORRIBLE!!!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

The product exceeded expectations

The product exceeded expectations. It was bigger than I thought it would be and the packaging was excellent. The design was sharp and perfect. And, most important of all, my wife loved it!

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Worse purchase I ever made

Worse purchase I ever made. The delivery process was long. When they finally delivered it without notifying me it was being delivered that day. I saw on my ring camera It was left outside at 10:09 pm. And at 12:17 am a man stole it off the porch.
Would never buy from here again.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Christmas tree memorial ornaments

A friend of mine lost her father and grandfather during just a three month time period. She was very close to them. I ordered two memorial Christmas ornaments each with their picture on. I know she will love them as I did and they will hang on the Christmas tree for years to come. The pieces are great!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Just perfect

Everything was perfect, it will be a wonderful gift for my granddaughter who will be going off to college in the fall. I’ve been sick recently and didn’t even realize my package had arrived, it had come so quickly I never even remembered it was here. It’s perfect !! Thank you so much !!

19 November 2025
Unprompted review

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