rehman travels Reviews 

I enjoy ur service so much thank God for the great company we have In Ghana keep it up u guys are good

Great people and wonderful services. I'd recommend them to everyone!!

Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since.

I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out.

At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference.

Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.

Excellent very good service good price and very helpful brother sheryaar evrytime call me ask me everything ok Allah bless him

Additional info: this is written on behalf of my father. This entire experience was taking place over WhatsApp. We were never given a reference number and only communicated over phone and text. No emails either.

Terrible experience for Hajj travel. This company will quickly take your money for Hajj, but will not respond to your calls, emails, texts, etc. My family feels scammed. We sent $6,000 as a deposit for travel to Hajj. Now they are saying we should be going through Nusuk Hajj application and do the whole process ourselves. They repeatedly told us not to use Nusuk ourselves, but when the packages were available, they told us we should quickly go through Nusuk. The website it crashing and full and everyone already put through their eWallets for Hajj, but now we are behind. Even though we made contact in February to be ahead! What are we paying these people for? I am still waiting for a refund of the money we sent and even a response. Completely unprofessional and scammy. The experience for Umrah was great, but this place will not follow through or give you respect for Hajj.

This trip was so easy and organized , what make is easy help of brother Usama Akmal
He organized the all trip very well I do recommend to every one
In sha Allah we will go again

My mom and dad went to Umrah and the experience was amazing Alhamdullilah. Al-Madinah booked the tickets, got other visas, book the hotels, arrange transportation to and from the airport, medina, and to makkah, and arranged a one day ziyarat trip for their stay in both Mecca and Madina. Other than that, you are free to do whatever you would like which they really enjoyed. They weren’t tied down to a schedule that would stop them from visiting the Masjids, performing Umrah, and sightseeing whenever they wanted to. They felt like their stay was the perfect amount of time. They had 2 full days and 2 half days in Medina due to transportation from the airport and then to Makkah. In Makkah, they had 3 and a half days and Alhamdullilah were able to complete 2 Umrahs. The hotel experiences were great. In Makkah they were a 5 minute walk from the entrance of Masjid al Haram, and in Medina they were around a 5-6 minute walk from Masjid al Nabawi. The breakfast was an excellent all you can eat experience with a buffet, omelets, fruit, soup, pastries, coffee, everything you could need. They flew with Egypt air and although there was some back and forth with that company with getting my mom a wheelchair for the airplane, as soon as we told our contact at Al Madinah Travels, Usama, he was able to call them on our behalf and work it out. Alhamdullilah, everything about this trip went so smoothly. The team, especially Brother Usama was very helpful. Inshallah we look forward to using Al Madinah Travels for our Hajj and Umrah trips after this.

Started the booking journey about 3 month prior to my mum and sister trip. Both my mum and sister had international passports, however AI Madinah Travels assured me they could travels from the USA. Provided insurance, via and all essential documents well ahead of travel. The hotels did change twice however, Ashir always sent hotels and alright in front of the Kabba with a beautiful view. Overall I will be booking all my parents and family members Umrah and Hajj trips through AI Madinah Travels inn-shaa-Allah. Ashir was extremely helpful and detailed and I will continue to use him!! Thank you

I cannot say enough good things about Al Madinah Travels! Their customer service is top-notch, and their commitment to providing tailored solutions for every traveler is commendable. My recent trip booked through Al Madinah Travels was smooth and stress-free, thanks to their efficient team. Highly recommended!

I & my wife traveled in their January group, we booked Umrah through brother usama even though we did take quotations from other companies but their quote was very reasonable and they helped us get the Umrah visa as well. I just paid them for the pacakge & they arranged everything for me & my wife I don't have to worry about anything, they provided me very good flights& the hotles was very clean and nearby with shuttle service so we don't have to walk.Brother Umasa guided us very well. JZK

SubhanAllah, Al Madinah travels was amazing! They were there every step of the way to provide me with information that i needed to feel comfertable and confident before travles. Ashir was my agent and he made me feel so confident and comfortable throughout the whole experience. Once i arrived in Media they were there on arrival to take to my hotel and ensure check in was smooth. The excursions in Mecca and and Media were beautifuk and made me feel more connected to our beloved prophet ﷺ. Our 5 star accommodations at clock towers Swissotel Mecca made going to the Kaaba anytime very convenient. Thank you so much for making this experience beautiful for my mom, mentor and time l! Til next inshaAllah.

Just wanted to let you know that the trip was fantastic and everything worked out flawlessly. The hotels and the tours you recommended were excellent. Hotel location in particular were ideal. The whole team was remarkable, especially Ashir, Usama and Miraj were great with the entire process from planning to updates during the trip Looking forward to the next In Sha Allah. Jazak'Allah

Experience personalized service tailored to your needs at Al Madinah Travels. Enjoy a seamless booking process with Al Madinah Travels, making travels planning a breeze.

If there was a rating less than 1 star, I would have given that. This travel agency is an absolute scam as they take money from people by giving them fake reassurances and fake promises and when the payment is done they forget all of their promises and don't even reply or pickup their call. We recently performed Umrah through them. We bought the Umrah package in August and found out few days before our departure that the hotel we got in Madinah is not even the hotel we actually paid for. Apparently the initial booking got canceled due to renovation or construction work at the hotel. So we called the hotel directly and spoke with the room reservation department. Rooms were available for the dates we needed. And they didn’t have any cancellation happening due to constructions or renovations at that time. I called Al Madinah Travels again. As usual they didn’t pick up. I tried sending them messages on WhatsApp. No reply. After trying to get hold of the agent multiple times finally we got hold of their floor manager Zahid Saleem. His response was like this “we don’t have any control over hotel bookings since we work through vendor but we are still working on it.” They kept saying once they receive the confirmation from their Saudi office they will let us know. Not did they change the hotel to the similar hotel as they promised nor did they let me know anything. The hotel we got in Madinah was a 2 star hotel even though we paid for the Five Star Luxury Package. They gave us a room that wasn’t smoke free. The room and the hallway smelled like cigarettes all the time. Rooms are outdated and falling apart. Bedsheets have stains and bathrooms are outdated and super filthy. The bathroom smells like urine and tiles are gunky.
The elevators take ages to come. We waited for approximately 15-20 minutes every time. Our room was on the 14th floor so couldn’t even use the stairs. It was our first time going to umrah and our experience with this agency was the worst. They have no honesty or accountability. They booked the cheapest stuff and charged us the most expensive prices. Please do not fall for the cheap 5 star packages as they advertise. My sister and her family went to Umrah through them a week before me and she faced the same thing.
It was genuinely the worst experience with this agency. Not worth the money AT ALL. A scam. I would never recommend to anyone

Dishonest and scams, on top worst costumer service,
I booked a umrah luxe with double, we ended up in triple room with tiny bed, they said that there is a guide, no guide no service, the driver does not speak neither English nor Arabic, and on top of that when I asked him to stop in one of the ziarat, he said “ if I stop, I will let there , I can not wait for you “
And when I came back home, I called to complain, the guy was rude, dishonest and liar , when I told him that I booked for double and we were in triple, he said “yes because we gave an upgrade “ which was a lie it was the same hotels from the beginning.
I don’t advise people to go with them, they are not professionals at all,

I went for Umrah first time .
It was an amazing experience everything went smoothly from pick up from airport to medina hotel and to makkah. Tour guide took time to show all the ziyrats and masjids.
Thank you Usama Akmal for making our trip wonderful!

For the success & improvement of a business as well as to be fair with the customers, it is extremely important to be very honest, fair and unbiased when writing a review. I will do my best in that light.

This was my 6th trip to Saudi Arabia (and my wife's 4th one) that included a Hajj and 5 Umrah Alhamdulillah. We plan to do more by Allah’s willing (InnShahAllah). However, this was our 1st trip with Umrah International.

First, let me start with the positive notes on my experiences:
1. Al Madina price was reasonable.
2. While we reached at Medina, we met Br. Fahad Babar Malik who was mannered and accommodating to listen to my concerns and suffering (listed below) during the process.
3. To partially compensate our pain -he tried his best and offered the following gestures.
i. He was kind to provide us a ‘private car trip’ from Medina to Makkah. Much appreciated.
ii. They provided free lunch to all the passengers during Medina to Makkah trip.
iii. Br. Malik managed to give us a private room in Makkah (couple room, although we had originally booked for quad shared room). Very much appreciated.

The things to improve are however vast:
1. The ‘one star’ rating I gave was for Br. Malik’s curtsy only. Unfortunately, I could not give overall more than one star (*) review based on all the misery we faced right after our payment was made.
2. Br. Mubashir Ali was my travel agent. He is a nice person but his communication needs big improvement. The flight date and schedules have changed many times, which made me extremely nervous. I had awfully hard time to even contact him and getting back answers from him on time.
3. I was uncertain even till the day before my trip. I got very nervous and started thinking if we were at all going for Umrah or not.
4. No clear idea on how, when, where to where we are going and what are the schedules etc. It was a BIG mess indeed.
5. We were supposed to be trained and clarified the journey (a-z) via an on line lecture prior to the trip, to make the Haji’s aware of the plan, Umrah education and overall trip, but it never happened.
6. It seemed Mubashir was way understaffed and over worked and thus overwhelmed by the tasks in his hand.
7. I received a different flight in a different route than what I was initially given and I had to buy another extra domestic ticket for their mistake. Frequent schedule change made difficult for me at my work place.
8. The latest flight schedule that was finally assigned to us at Ethiopian airline was another disaster. The route was horrible, we spent about 42 hrs. on the trip (which should have been less than 16 hrs.) with three stop over’s.
9. There was no coordination for ground transportations from Jeddah to Medina. We waited for over three (3) hours at the Jeddah airport and made so many phone calls, emails and texts to contact the drivers to pick us up without luck.
10. No prior communications were made on who would receive us at Jeddah and and there after. My wife got sick at the airport on waiting after a loooong journey and was extremely upset, it was a disaster for a holy journey.
11. No prior information was given about the updated phone or SIM system in Jeddah airport.
12. After over 3 hours of waiting we finally got hold of a driver with the help of an Arab person.
13. We went to Medina and got a different hotel in Medina than what we were promised.
14. They were unable to decide which room to accommodate to which customers. After waiting for a long at the lobby, the tired and exhausted bodies finally received the rooms.
15. My scheduled stay period had to be shortened due to their scheduling issue.
16. Alhamdulillah, after Median - the trip started to get little better though. Alhamdulillah we performed our Umrah quite well and got a better place in Makkah as mentioned earlier.
17. On return back home we lost one of our luggages with Ethiopian airline and still is missing :).

Final Note: Our Umrah was great, Alhamdulillah. "Umrah International" is a relatively newer company. I believe they have good intention and want to serve people. I also believe that they can shine and prosper should they take some more proactive role and implement better organization and communication skill. My suggestion for ‘Umrah International’ would be to follow the business model of ‘Dar-al Salam’ or ‘Adam Travel’ and employ some more staff. I wish and pray “Umrah International the success in future.

Nice trip and nice people
Thank you again

Me and my wife have been blessed with this spiritual umrah journey by Allah Subhanahu Wa Ta'Ala and brother Usama Akmal help me out on every step of this beloved journey brother Usama is a very humble and caring person he do his best to make this journey as smooth as possible for us and go above and beyond on every step of the umrah process. This is the first time me and my wife doing the umrah and we have a lot of questions in our mind brother Usama guide me throughout the whole process and even during umrah brother Usama keep in touch with me and asking me if everything goes smoothly and do i need any assistance. Thankyou very much brother Usama for all your help and support during this life changing umrah journey.
Jazak Allah Brother.