Everything went well with Allopark (E-Mail Communication, Money transfer, Refund). But three days before the parking would start, the reservation was canceled by "Brussels Park", the chose... See more
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The parking was overall good. A 6/8 minute distance from the airport and they do provide a shuttle. The only inconvenience we had is that they don't provide their phone number on the website nor on th... See more
Our drive back after a long holiday was very nice! Oslam was his name and was incredibly friendly. After a hectic day at the airport being able to be picked up and quickly taken to our car was very ni... See more
Place de parking facile à réserver par internet. Pour la suite à voir au retour du voyage
Company details
About Allopark
Written by the company
Important : Allopark est exclusivement une plateforme de réservation en ligne. Nous ne gérons aucun parking et n’intervenons pas dans leur exploitation. Tous les parkings présents sur notre site sont administrés par des sociétés totalement indépendantes de la nôtre. Notre rôle se limite à vous permettre de comparer facilement les différentes offres disponibles à proximité de votre aéroport et de réserver la place qui vous convient. Comme indiqué dans nos conditions générales, Allopark ne peut donc pas être tenu responsable des litiges rencontrés sur les lieux du parking : pour toute réclamation, veuillez vous adresser directement au propriétaire du parking.
Avec Allopark, réservez votre place de parking près des aéroports en toute simplicité.Allopark est une plateforme de réservation en ligne de parking à proximité des principaux aéroports. Nous sommes spécialisés dans la mise en relation des voyageurs avec les meilleurs fournisseurs de stationnement, vous permettant ainsi de comparer et de réserver une place de parking au meilleur prix en quelques clics seulement.
Nous comprenons à quel point la recherche d'un stationnement fiable, pratique et économique peut être une source de stress avant le départ. C’est précisément pour cela qu’Allopark a été créé : simplifier vos démarches et vous offrir une expérience de réservation rapide, claire et sécurisée. Notre plateforme conviviale vous propose un large choix d’options adaptées à vos besoins et à votre budget, vous permettant de réserver votre place en avance et d’arriver à l’aéroport en toute sérénité.
Avec Allopark, laissez de côté les tracas du stationnement avant votre voyage. Réservez dès maintenant et partez l’esprit tranquille, en sachant que votre véhicule sera entre de bonnes mains.Contact info
142-144 Rue Albert Unden l-2652 Luxembourg, l-2652, Luxembourg, Luxembourg
- +352 20 30 16 07
- info@allopark.com
- allopark.com
4.2
Great
5K reviews
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nobody to pick up the car,
Nobody to pick up the car,
Neither to answer by phone or mail, it’s nothing but robbery
7 April 2025
Reply from Allopark
Dear Customer,
We were not informed that the parking failed to pick up your car, as neither you nor the parking contacted us to report any issue.
Please reach out to us at support@allopark.com so we can understand what happened and assist you further.
Best regards,
The AlloPark Team
I asked for a refund because of flight…
I asked for a refund because of flight got cancelled. Did not hear anything
5 April 2025
Reply from Allopark
Dear Customer,
We are sorry to inform you that your refund request was declined because you did not have cancellation insurance, as clearly stated in our General Terms and Conditions of Sale.
We understand this is disappointing and we regret any inconvenience caused.
If you have any further questions or need assistance, please feel free to contact us at support@allopark.com.
Best regards,
The AlloPark Team
When I arrived at P1 premium it was…
When I arrived at P1 premium it was full, they guy (I can provide a pic) was very unpolite and send me (and another one) to an address that did not exist. He indicated that at the Aeroport is was full and filled. It was not ! Shamefull
7 April 2025
Reply from Allopark
Hello,
Please note that AlloPark is a booking platform and does not manage the parking or its staff. We recommend that you move your review to the parking’s own page so it reaches the right audience.
For the incident you experienced, please contact directly the company managing the parking to report the issue to the parking manager.
Thank you for your understanding.
Best regards,
The AlloPark Team
Long, long way to walk with the suitcases through the gravel after parking the car.
Long, long way to walk the suitcases from the parked car (in the gravel), to the reception and shuttle;
the shuttle driver who took us to "Parking 2" should have told us to leave the pasengers and suitcases at the entry. At least this way, we could have done that long way more easily.
6 April 2025
Reply from Allopark
Hello,
Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced with the long walk and the shuttle service. Please note that we are the booking platform and do not manage the parking operations directly.
We recommend sharing your comments on the parking’s own page so the operator can address these issues. Meanwhile, if you need any assistance from us, feel free to reach out.
Best regards,
The AlloPark Team
Everything is faked I was booked on…
Everything is faked I was booked on your webpage and I gave all details about my car 🚙 when I arrived in the parking to parked my my car charged more 88€ extra they said my vehicle is bigger than others so I already mentioned about my vehicle details during the booking process so I felt very much disappointed 😢 and also last minute I catched my flight they didn’t take serious they weisted more than one hour in the parking and also when I came back after my vacation in the airport I called them when plane is lending and they said call again when you get your luggage I called after get my luggage they said me waiting shuttle door number 10 departure floor I was waiting there almost one hour again to pick me up but they are not serious about anything and they misguided people and they take advantage to change more money and they book directly to us then why I must booked on website??? If they cheated like this no one believes on websites and no one trusting anymore so please you should do something to return my Extra charges which not apply on me because I was gave all my details before booking so I hope you will take seriously action against them thanks 🙏
4 April 2025
Reply from Allopark
Hello,
We are sorry for the inconvenience you experienced at the parking facility.
However, it is important to clarify that Allopark operates solely as an online booking platform. We do not manage the parking lots listed on our platform, as they are entirely independent companies.
As for any additional charges, these are set by the parking providers themselves and are clearly visible before confirming the reservation on our website by clicking on "important information" for each parking.
Allopark is therefore not responsible for the issues you encountered. We kindly invite you to share your feedback directly with the parking provider concerned.
Best regards,
The Allopark Team
Cancelation 2 days before the flight
Cancelation 2 days before the flight
The parking manager told me that allopark do not limit the number of réservation on their website even if it exceed the capacity of the parking (for instance 500 réservations for a 200 car parking)
2 April 2025
Reply from Allopark
Hello,
Allopark is in no way responsible for this situation.
All parking providers working with our platform have access to a control panel that allows them to manage their bookings in real time and to block reservations at any time. The parking provider in question is therefore fully responsible for this situation.
We invite you to contact us by email at support@allopark.com, providing your phone number, so that we can arrange the refund of your reservation.
Best regards,
The Allopark Team
Reservation canceled short before parking time
Everything went well with Allopark (E-Mail Communication, Money transfer, Refund).
But three days before the parking would start, the reservation was canceled by "Brussels Park", the chosen parking provider.
What kind of short notice problem can a parking spot have?
Other than to make you rebook on higher rates?
I can not recommend "Brussel Park" as a reliable and trustful parking provider!
Please reconsider listing "Brussels Park" as partner on your website Allopark.
Reservation annule.
Le parking que vous avez réservé vient de nous contacter pour nous informer qu’en raison d’un problème de dernière minute, il ne pourra pas vous accueillir.
Nous sommes donc contraints d’annuler votre réservation et allons procéder à votre remboursement.
5 April 2025
Reply from Allopark
Hello,
As stated in the email that was sent to you, it was the parking provider who requested the cancellation of the reservation. The cancellation is not due to Allopark but because the parking facility was unable to accommodate you.
We invite you to contact us by email at support@allopark.com, providing your phone number, so that we can arrange the refund of your reservation.
Best regards,
The Allopark Team
Pick up was close to 45 minutes…
Pick up was close to 45 minutes waiting, difficult communication. At arrival car was parked in the back and another 20 minutes waiting in front of the building.
8 April 2025
Reply from Allopark
Hello,
We’re sorry to hear about the long wait times both at drop-off and when retrieving your vehicle. This is clearly not the level of service we aim to offer.
Please note that on-site operations are fully managed by the parking provider. We kindly invite you to move your review to the page of the specific parking facility so that their management can also take note of your experience.
Best regards,
The Allopark Team
According to park employees there is no…
According to park employees there is no registration and they don’t give the money back
27 March 2025
Reply from Allopark
Hello,
We are sorry for this issue. The parking provider did not inform us that it was fully booked.
We will proceed with the refund of your reservation. Please contact us by email at support@allopark.com, providing your phone number, so that we can arrange the refund of your reservation.
Best regards,
The Allopark Team
Everything was easy to do
30 March 2025
Clear explanation and good price
14 April 2025
We arrived at the location, but where turned away due to Alloparks overbooking.
We arrived at the location, it was overbooked. They send us to a new location where we had to pay 80€ extra. Allopark is refusing to repay these extra costs. They gave us no news about the overbooking, we only found out at the entrance of the parking. They claim it's the parkings fault. Our contract was with Allopark, not with the people Allopark send us to. We followed Alloparks instructions. Never again.
They claim in the reply here that they refunded me. Sadly nor the 80€, nor the actual amount paid by me were refunded. I've send numerous replies by mail to show me they actually refunded this amount, but it does not show on my account. They're a complete fraud.
8 April 2025
Reply from Allopark
Hello,
We are sorry to hear about the situation you experienced upon arrival.
After checking your file, we confirm that the full refund for your original reservation has already been processed. Regarding the additional €80 you had to pay on site, this charge falls under the responsibility of the parking provider, who unfortunately failed to deliver the expected service.
Please note that Allopark is a booking platform — we transmit the reservations to our partner parkings but do not manage their on-site operations. We understand your frustration and have already reported this incident to the parking manager so that appropriate follow-up can be made if necessary.
Should you need any further assistance, feel free to contact us at support@allopark.com.
Best regards,
The Allopark Team
Good and swift communication
6 April 2025
Reply from Allopark
Hello,
We are sorry to hear about the inconvenience you experienced. Please be assured that the refund for your reservation has already been processed.
If you have any further questions or need assistance, feel free to contact us at support@allopark.com.
Kind regards,
The Allopark Team
The change of our 1st time reservation…
The change of our 1st time reservation hasn’t been transmitted to the driver by our platform and we had to change and book a new reservation in emergency to replace the first one and cost more for us. The worst if I didn’t call the driver to confirm the time to pick up us the day before I didn’t know the problem…bad experience…I hope at least to have a refund and compensation for this problem
12 April 2025
Reply from Allopark
Hello,
Thank you for your feedback. Please note that the modification of your reservation was automatically transmitted to the parking. Unfortunately, it seems that the parking or their staff did not organize properly, which caused the issue you experienced.
We are sorry for the inconvenience this has caused you.
Kind regards,
The Allopark Team
They told us that our parking is canceled when we got there! and we paid!!!
They told us that our parking is canceled when we got there! and we paid!!! We had to pay another parking last minute before the flight!
4 April 2025
Reply from Allopark
Hello,
We are very sorry to hear about the issues you experienced with this parking. Please note that the cancellation of your reservation was made by the parking provider and not by Allopark.
We understand how frustrating this situation is and sincerely apologize for the inconvenience caused. To assist you further and help with your refund, please contact us by email at support@allopark.com. We will carefully review your case and support you throughout the process.
We remain at your disposal for any additional questions or assistance.
Kind regards,
The Allopark Team
El peor servicio que he recibido.
Very much greater service. I have been waiting for more than an hour. And now I have to wait longer. I will never use these services or recommend them.
4 April 2025
Reply from Allopark
Hello,
We apologize for the wait you experienced in the parking lot. However, it is important to clarify that Allopark operates solely as an online booking platform. We do not manage the parking lots listed on our platform, which are entirely independent businesses.
We kindly ask you to direct your review to the page of the company that manages the parking lot.
Best regards,
The Allopark Team
Reply from Allopark
Bonjour,
Merci beaucoup pour votre avis positif.
Cordialement,
L'équipe d'Allopark
fast and easy
10 April 2025
Reply from Allopark
Hello,
Thank you very much for your positive review.
Kind regards,
The Allopark Team
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