We made our second visit to Finney Meadows today to see Alan who made us feel very welcome. He gave us a brief tour to the plot we were interested in, explaining everything in great detail. We... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We called in without making an appointment and were made very welcome by Alan. We explained what we were interested in and how much our budget was. Alan showed us different options and invited us... See more
Company replied
Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more
Company replied
A lovely site Development, nicely planned and feeling spacious. The properties we viewed are high spec and finished to a high standard. Rachel who showed around the development and properties was very... See more
Company replied
Company details
Written by the company
Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
Allison Homes
Written by the company
- A homebuilder you can trust
- We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.
BUILT FOR LIFE
Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.
Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys.
Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible.
As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.
Contact info
Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, United Kingdom
- 01778 391550
- groupmarketing@allison-group.com
- allison-homes.co.uk
4.7
Excellent
661 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These 5 stars belong to Rachel Brown
These 5 stars belong to Rachel Brown, not only did we trust her judgment on viewing plot 250 she reassured us the whole way through, being first time buyers it’s a scary world but if you’re Lucky enough to have Rachel guide you through the process it will be a blast. Thank you once again to Allison homes on our beautiful new home but mainly a huge thank you to Rachel for being patient & guiding us every step of the way, a true credit to Allison homes 😊
28 March 2026
Unprompted review
Reply from Allison Homes
Hello Charlotte,
Thank you for your fantastic review and congratulations on your new home! We’re so pleased to hear Rachel made such a positive difference to your experience, providing reassurance and guidance every step of the way as first-time buyers.
It’s wonderful to know you felt confident trusting her advice, we’ll be sure to pass on your kind words to Rachel, she’ll be absolutely delighted.
Wishing you the best in your beautiful new home!
- Allison Homes team
Just moved in to our new home on Venus…
Just moved in to our new home on Venus Fields, Needham Market and it is amazing. Just wanted to give a huge shoutout to our site manager Steve and his team Lou and Wayne they have been nothing but wonderfull !!!!
27 March 2026
Unprompted review
Reply from Allison Homes
Hello Craig,
Thank you for your wonderful feedback and congratulations on your new home at Venus Fields! We’re delighted to hear you’re so happy and that Steve, Lou, and Wayne have made such a positive impression.
We’ll be sure to pass on your kind words to the team, they’ll be thrilled to hear them.
Wishing you the best in your new home!
- Allison Homes team
Our Dream Home!
I cannot express highly enough how wonderful Richard and Chloe have been throughout our move to Kings Meadow. Their attentiveness, professionalism, and truly exceptional customer service have shone through at every stage. They have gone above and beyond at every opportunity, and we could not be more grateful.
We are absolutely delighted with the build quality delivered by Richard and his team — it’s clear they take real pride in their work.
Thank you both so much for making this experience such a positive one.
26 March 2026
Unprompted review
Reply from Allison Homes
Hello Ellen,
Thank you so much for your wonderful review! We’re delighted to hear Richard and Chloe made such a positive impact throughout your move to Kings Meadow, providing attentive and professional support every step of the way.
It’s fantastic to know you’re so pleased with the build quality and that the team’s pride in their work has really shone through. We’ll be sure to pass on your kind words to them both - they’ll be thrilled!
Wishing you every happiness in your new home.
- Allison Homes team
Great Customer Service
Popped into the Wootton Grange Showroom yesterday and met Tania who was very helpful regarding our enquiry to purchase one of the Allison Homes on the estate. All of the options regarding the purchase of the property were clearly explained and we hope to be in touch with her in the near future.
21 March 2026
Unprompted review
Reply from Allison Homes
Hello Shirley,
Thank you for your kind feedback! We’re delighted to hear Tania was so helpful during your visit to Wootton Grange and that she was able to clearly explain all the options available to you.
We look forward to hearing from you again soon and supporting you further on your home-buying journey.
- Allison Homes team
Welcoming and friendly.
Roxy was very welcoming and friendly. She answered every question that we asked and was very knowledgeable about the build of the houses. We visited quite a few of the developers in the area and in comparison (apart from one other), the others left me with no interest to buy a house. Thanks Roxy for showing us around the gorgeous houses.
9 March 2026
Unprompted review
Reply from Allison Homes
Hello Jo
Thank you so much for the amazing feedback! We're thrilled you are still interested in a new home with Allison and we'll be sure to pass on your comments to Roxy.
If you need anything further in your search, please don't hesitate to get in touch
- Allison Homes Team
Operative Dennis
Operative Dennis
He done the sealant around the bath and put the bath panel back on.
He did absolutely brilliant job am so pleased I managed to get home in time.
He was very kind and professional guy.
It was a pleasure talking to him.
9 March 2026
Unprompted review
Reply from Allison Homes
Hello Margaret
Fantastic to hear Dennis was able to help with your bath and thank you for taking the time to leave such wonderful feedback. We'll pass your comments on to Dennis and if you need anything further please let us know
- Allison Homes Team
Kevin at Allison homes has been…
Kevin at Allison homes has been fantastic and gone above and beyond for any snagging issues we’ve had with the house- thank you very much!
9 March 2026
Unprompted review
Reply from Allison Homes
Hi Callum
Thank you for your excellent feedback! Wonderful to hear Kevin has been so helpful and if you need anything further please let us know. We'll be sure to share your comments with Kevin too!
-Allison Homes Team
3 of the best at Beaufort Gardens!
We have just moved into our dream home on the Beaufort Gardens development and honestly cannot speak highly enough of how amazing our experience has been from start to finish! 3 extra special shout outs to Angie who is just utterly amazing at her job always going above and beyond and honestly caring so much about making sure you get the best and everything is done correctly, keeping you updated with everything, just feel in great hands knowing she is always there! Will who without him we wouldnt have got our forever home so cannot ever thank them enough. Finally Grant, who already seems so on the ball with sorting anything out and making sure things are getting done, and that we are happy so thank you thank thank you, the best team there is!!!
9 March 2026
Unprompted review
Reply from Allison Homes
Hello Lauren
Thank you for your incredible feedback and its wonderful to hear you're so happy in your new home in Market Deeping. We'll share your comments with Angie, Will, and Grant, but if you need anything further, you know who to speak to!
- Allison Homes Team
Friendly, knowledgable and great customer service.
My husband and I had a great experience visiting Sophie at their Thorney Park estate. She was friendly, helpful and had answers to all our questions. It was a pleasure reserving our house with her and we can’t wait to complete and move in. Sophie is keeping in contact along the way and on hand whenever I have questions. Go see her at the new Whittlesey site and get that beautiful Allison Homes house of yours reserved!
Also a thank you to Samantha (manager) who was also very friendly and helpful talking us through the part exchange quote and process.
21 February 2026
Unprompted review
Reply from Allison Homes
Hi Gemma
Thank you for your amazing feedback about Sophie and Samantha. We'll be sure to pass on your kind words, and thrilled to hear you had such a positive experience
- Allison Homes Team
Sophie at Abbey Park was without a…
Sophie at Abbey Park was without a shadow of doubt the most helpful and engaged we have found during the search for our next home. She went out of her way to answer any queries and was always, always contactable via phone or WhatsApp. A true professional and fun to be around. My husband and I both highly rate Sophie’s professional, knowledge and insights. Allison Homes are lucky to have her!!
28 February 2026
Unprompted review
Reply from Allison Homes
Hi Nasreen
Thank you so much for taking the time to give such incredible feedback. We're thrilled to hear how how helpful you fund Sophie and we'll be sure to pass on your comments to her.
If you need anything further, please don't hesitate to get in touch with Sophie
- Allison Homes Team
First class service
First class service, Annabella replied on a Sunday and was very knowledgeable on visit.
6 March 2026
Unprompted review
Reply from Allison Homes
Hi Daniel
Thanks for your feedback and great to hear you're so happy with Annabella. We'll pass on your feedback, and if you need anything else as part of your home search, please get in touch again
- Allison Homes Team
Great friendliness and service from Claire
Claire from Cranbrook Grange Somersham was very friendly, helpful, informative and very knowledgeable about the site and houses.. this gave us confidence in the development and any questions she had to refer to her Manager, she did immediately with efficiency and on each occasion came back to us with a response as quickly as was possible.
7 March 2026
Unprompted review
Reply from Allison Homes
Hi Kerry
Fantastic to hear about your experience at Cranbrook Grange and wonderful to hear you're getting the information and support you need.
We'll pass on your feedback and if you need anything further, please get in touch with Claire
- Allison Homes Team
Viewing experience
Shaun made us feel welcome from the moment we walked in. He listened to what we wanted in a new home and paired us up with 2 properties. One of which fits the bill down to the last detail. There was no pressure and he gave us lots of information and allowed us to go off by ourselves to view some homes around the estate. We've not experienced this at other companies we have visited.
27 February 2026
Unprompted review
Reply from Allison Homes
Hello Jake
Thank you so much for leaving your amazing feedback. It's fantastic to hear Shaun was so helpful in finding you a new home and we'll pass on your feedback to him.
If you need anything further, please reach out to the team at Kings Meadow and we'll be happy to help
- Allison Homes Team
We visited the showroom at Beaufort…
We visited the showroom at Beaufort Gardens, Market Deeping on numerous occasions. On every visit Angie was kind, courteous and extremely helpful. She did her utmost to help us and went above and beyond to ensure every avenue was explored. Thank you
22 February 2026
Unprompted review
Reply from Allison Homes
Hello Debbie,
Thank you for your lovely feedback! We’re delighted to hear Angie made each of your visits to Beaufort Gardens so positive.
It’s wonderful to know she went above and beyond to explore every option for you - we’ll be sure to pass on your kind words.
- Allison Homes
i have been sent this (how was my visit…
i have been sent this (how was my visit form) 25 times and not counting the 30 times before . this is nothing short of harassment have complained before about the shocking customer services and a CEO contacted us which was a waste of time think maybe legal advise is needed here
23 February 2026
Unprompted review
Reply from Allison Homes
Hi Jurgen,
We investigated the matter last year and requested further information so we could diagnose the issue (as the screengrab of your inbox alone was not sufficient to resolve it), but we did not receive a response.
We have reviewed the matter again and can confirm our CRM records show only one review email was issued in April last year, and a further review email was issued in February this year.
You have received more than one email from us because we can also see that since April 2023 we have received 11 separate website enquiries from yourself and your partner using the same email address. Due to multiple duplicates on our system, these records have required merging on several occasions, which may explain why you have seen multiple touchpoints in relation to your enquiries. However, you should still not be receiving the volume of review requests you have referenced.
To help us resolve this properly, can we ask again (as previously requested) for you to forward all of the automated emails you’ve received in February, including the full email headers, to groupmarketing@allison-group.com. This will allow our IT team to investigate message IDs, delivery timestamps and header data so we can determine whether duplication is occurring in transit or within your mailbox configuration (for example mailbox rules, forwarding or sync settings). The screengrab alone is not sufficient for diagnosis.
We would really appreciate continuing the conversation via email. It is difficult for us to assist through Trustpilot because the technical information we need cannot be shared here.
We have been kind, patient and considered in the way we have handled multiple enquiries across multiple sites over several years. Our sales, marketing and technical teams have invested significant time in understanding your requirements and supporting your homebuying journey. Even our CEO has engaged with you directly to address your concerns. At times this is challenging for us to reconcile with repeated one-star feedback, particularly when we have also received positive communications from you thanking us for our time and care. We hope you appreciate the effort we have made to support you.
We have now removed your email address from our CRM system to prevent further automated communications. Please note that if you submit a new website enquiry, your email address will be re-added and you may be opted in again in accordance with our enquiry process. To avoid this, please continue communicating with the sales advisors who are assisting you across the sites you are considering, and send your technical issues to groupmarketing@allison-group.com.
We remain committed to resolving any genuine issues and thank you for your understanding.
Kind regards,
Allison Homes team
Boiler accessibility
Rob came today and solved a particular problem where the built in boiler had been installed in a cupboard and the front panel of the boiler could not be removed for servicing. He's made the panel removable so that servicing can now be achieved. Well done Rob 👍
23 February 2026
Unprompted review
Reply from Allison Homes
Hello Richard,
Thank you for your kind feedback! We’re so pleased to hear Rob was able to resolve the issue and ensure the boiler can now be serviced properly.
We’ll be sure to pass on your feedback - he’ll be delighted.
- Allison Homes team
Very helpful and knowledgeable
Very helpful and knowledgeable. Easy to talk to and welcoming
22 February 2026
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear you found the team helpful, knowledgeable, and easy to talk to.
- Allison Homes team
Warm Welcome
Received a warm welcome by all the ladies in the sales offer. Answered all our questions. Gave great recommendations and advice too!
22 February 2026
Unprompted review
Reply from Allison Homes
Hello Abigail,
Thank you for your lovely feedback! We’re so pleased to hear you received a warm welcome from the sales team and that all your questions were answered clearly.
It’s great to know their recommendations and advice were helpful - we’ll be sure to share your kind words with them.
- Allison Homes team
Property purchase with Allison homes
From my first phone call with Tracey and my first viewing with Claire I can't fault their professionalism and enthusiasm to help you get the property you want.
Every time I have had a query or needed some information I have received and immediate response.
Can't fault my experience with Allison homes
6 February 2026
Unprompted review
Reply from Allison Homes
Hello Cris,
Thank you for your wonderful feedback! We’re delighted to hear Tracey and Claire made such a positive impression from your very first call and viewing.
It’s fantastic to know their professionalism, enthusiasm, and communication helped make your experience such a smooth one. We’ll be sure to pass on your kind words to them both.
- Allison Homes team
Frampton Gate
Very happy with advise and information provided by Roxy at Frampton gate. Very professional, very knowledgeable, kind, helpful with questions that we asked.
21 February 2026
Unprompted review
Reply from Allison Homes
Hi Stephen,
Thank you for your kind feedback! We’re delighted to hear Roxy provided helpful, professional, and knowledgeable advice during your visit to Frampton Gate.
We’ll be sure to pass on your lovely comments - they’ll be much appreciated.
- Allison Homes team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.