Allianz Ireland Reviews 

750
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 590 reviews, reviewers had a great experience with this company. Customers often find the company's online platforms and portals easy to use and navigate, appreciating the straightforward processes. Many people highlight the competitive prices and excellent value offered across various insurance policies. The customer service is frequently praised for its helpful, professional, and efficient staff who often go above and beyond to assist. However, some customers also noted difficulties with the website, experiencing issues with logging in, navigation, or completing online processes. A few other people also felt that customer service could be problematic, citing long hold times, calls being disconnected, or encountering unhelpful and rude agents.

What people talk about most

Service

People report ambiguous experiences with service, with many customers praising the professional, efficient,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions, highlighting... See more

User experience

Users describe positive interactions with user experience, highlighting ease of navigation and a seamless... See more

Price

Reviewers highlight ambiguous aspects of price, with many praising competitive rates and good value for... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers finding it easy to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more

Rated 5 out of 5 stars

Excellent. Easy to traverse. Good quote & extras reasonable price. Very happy. My renewal quote was 680. I got a quote from same company online for 480. This upset me so much I tried allianz. Came in... See more


Company details

  1. Insurance Company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.8

Great

TrustScore 4 out of 5

750 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(750)

589 reviews in the last 12 months

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Rated 1 out of 5 stars

Improve design of My Allianz to be user friendly for women

I am married like many other people. The design of web site is not designed for couples to want to each have their car in own name but pay from shared bank account. Let me explain: Two cars. One in my wife's name. I have a PET policy in my dog's name. Two house policies. Five policies. Multi policy discount. We are required by Allianz to pay all on My Allianz, however one of car policies, hers, is listed but without docs or method to pay. The Pet Policy in my Dogs name is included but my wife's car is not. This deficiency in design of website puts pressure on us to put both cars under the name of one of us. This gives me a bad taste of patriarchy being encouraged by Allianz. Dogs treated better than wife!

29 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Findlater John,

Due to web management rules, motor insurance policyholders are required to have separate MyAllianz accounts.

Please let us know if you need any assistance.

Kind regards,
Ally

Rated 1 out of 5 stars

IT WILL NOT ACCEPT MY VISA CARD DESPITE…

IT WILL NOT ACCEPT MY VISA CARD DESPITE ALL CORRECT

28 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi John,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

Rated 2 out of 5 stars

Really difficult to cooperate

Really difficult, inconvenient and time consuming process of transferring no claim bonus from other European Country. Even if you've meet all the requirements. Really strange procedures for other side. Price was good, hope it'll not change after verification.

26 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi W.O.M,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

Rated 1 out of 5 stars

I have a pet insurance

I have a pet insurance.
Ask for the details of the policy because many things are written to be covered by the insurance and actually are not.
Customer service - the worst ever! Most of the people do not speak English well, it is impossible to understand what they are saying, they have no information and are very rude.
Maximum praise for Annemarie from the claims department - a wonderful girl, explained everything well, very kind and helpful.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

didnt receive email to renew password.

didnt receive email to renew password.
Wasnt in my spam either.

21 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Bill,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you.

Kind regards,
Ally.

Rated 5 out of 5 stars

car ins

the fact that the quote is for 65 days means you are in no rush to get it done and everything was explained perfectly thank you

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Very long time customer with lots of…

Very long time customer with lots of policies loved using the Website which is great as long as all policies are under the exact same name, your email address is not enough to join them together on the portal which is odd , then you had a great customer service here in Ireland when you needed them very rarely every few years for odd things or to confirm something BUT now it's a cheap crappie call centre in India with poor sound quality and dozens of voices in the background, who in their right mind wants to share all their information with someone in India the home of scam calls and call centres. It's almost enough to move all my policies to a different company, there is no way to stop your details been compromised in India if you use their customer service,no penalties or laws to worry about in India. Allianz makes enough money in Europe to hire people based in Europe their are lots of English speaking people all around Europe. It's time to keep jobs here. Stop your corporate greed and spend some profits on decent customer supports your IT looks good and calls are dying support but when they are required then have a decent service i don't mind waiting 10 mins if it's someone I'd trust is taking the call , add to the website offering with simple question to customers what else would you like available online. Do better guys .

13 May 2026
Unprompted review

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