The overall experience was good, and the price fair. However the online experience could be improved. When needing to edit small amounts of detail, their site required you to go through and check and... See more
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Review summary
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Reviews shaping this summary
Initially had a payment stuck in “pending”. My bank said all was OK but Allianz hadn’t called for it ???? There is no telephone support snd do it was difficult to resolve. Instead, I waited a week and... See more
Fairly easy except when I tried to use assistant it just went round in circles If you said none of the option it went back to start by saying sorry and starting the loop again
It did not demand a mobile phone number halfway through the purchase process. Make it very difficult to get past the help bot and make the ridiculous excuse that it was necessary for two factor protec... See more
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.3
Excellent
41K reviews
Asks customers to review
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Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Absolutely fantastic service
Absolutely fantastic service. I changed my car over mid term and it took minutes and cost just pence extra. I was ready for it to take forever and to be stung by fees and it was a breath of fresh air for it to be so easy and painless. I would 100% recommend Allianz to others
27 July 2026
Unprompted review
So Allianz cancelled my insurance even…
So Allianz cancelled my insurance even though i paid well before the deadline.
The deadline was well before the deadline on 24/7/26.
Time was 23:59 on 24/7/26 and I paid at 13:24 on 24/7/26. Tried 4 hours to speak to a human being on the Allianz chat..which is disgusting!! And basically told me tough you haven't paid. Even though I sent proof which clearly showed that I had! Isaid I could make another payment but they couldn't guarantee that would stop the cancelletion. I wasn't prepared to lose another £105.61. This has caused me nothing but stress as i cannot work because I need my car and now losing even more money. Allianz communication structure is horrendous. Can't talk to them on the phone. They will only communicate via email which can take 24hrs to get a response or their online chat. Which is terrible! Thank you Allianz for costing me my job! Spoke to Monzo who told me that it was never ring fenced the payment. It was a failure on behalf of Allianz that they never collected the payment. Can't drive my car! And has caused me that much stress tha I have taken a day off work today. Just to let you know I earn £160 a day so with all this happenening I have lost £320 in income. When it gets to over£550 I will get in touch with a debt collection agency and file a court order
27 July 2026
Unprompted review
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Very easy to insure but couldn't pay on…
Very easy to insure but couldn't pay on my chosen debit card for some reason
27 July 2026
it was okay but sorting car insurance…
it was okay but sorting car insurance is a nightmare.
26 July 2026
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Process was very easy to complete.
27 July 2026
Uncomplicated and straightforward
Product was presented in a extremely user friendly way which the whole experience simple, straightforward and easy to understand.
27 July 2026
Very easy to buy this insurance via…
Very easy to buy this insurance via Compare the Market.
27 July 2026
Really easy to set up and complete.
27 July 2026
So easy to use and complete information…
So easy to use and complete information provided
26 July 2026
Such an easy process to get a quote…
Such an easy process to get a quote with, and a great policy portal.
26 July 2026
Simple and straight forward for me to…
Simple and straight forward for me to complete.
Brilliant thank you.
26 July 2026
Quick quotation and documents available…
Quick quotation and documents available immediately. Thank you
26 July 2026
Main problem was your site appeared to…
Main problem was your site appeared to be down for maintenance and the link between Confused.com and Alliance wasn't recognized.
2 July 2026
Terrible website.
Terrible website.
Cannot handle addresses correctly.
Cannot take a business card for payment!
Car insurance provided was at a competitive price.
26 July 2026
Unprompted review
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Great easy process.
26 July 2026
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