Allianz Insurance Reviews 

Poor 9 times in day tried to get through also got timed out so had to start again I prefer talking to some the AI service not great and messaging poor first experience with this new system not good also no call back this would helped ?

Ease of access around the website and the questions were clear and concise - very reasonable quote and good instructions for payment and documentation delivery.

The website was self explanatory

Easy to set up my account

I'm an existing customer with Allianz and have just updated my policy details due to changing my car. The whole process was very straightforward and had the added bonus of not waiting in a long queue on the phone, listening to boring music followed by a large fee for making changes. I had a small fee to pay but only because I made a change to my annual mileage. I highly recommend Allianz Insurance. I recently renewed my insurance with them which actually was cheaper than the previous year so all in all very satisfied!

Really frustrating experience. I tried to add my engagement ring to my policy and simply wanted to know exactly what it was covered for. The policy documents are confusing and inconsistent. One part says my ring is covered outside the home, while another says it’s covered in and out of the home, yet nowhere does it clearly explain whether it’s covered for things like theft, accidental loss or accidental damage. The policy documents are so unclear, I just want peace of mind if anything were to happen to my engagement ring.

Trying to get help was near impossible. The chatbot just kept saying “tell me your problem again” in a loop, and after waiting nearly an hour to speak to a real person, I was simply told to look on the website – the same website that hadn’t answered my question. Their responses were once every 5 minutes and they didn’t show any customer service care or courtesy. A company this size should have a contact number that is for general queries not just emergencies.

Insurance should give you peace of mind, not leave you confused about what you’re actually paying for. I definitely won’t be renewing my policy and wouldn’t recommend Allianz based on my experience.

Tried live, got cut off due to inactivity as no one answered after being put through to advisor. Tried again, exactly the same. Will now cancel policy before it starts as doesn't seem to be promising if any major problems.

I ordered a new car and in good faith changed the registration to coincide with the pick up date Unfortunately to everyone's surprise the wrong vehicle was delivered and I refused to accept it
This meant l had to try to go back to my existing vehicle which the original policy covered
In spite of lengthy exchanges via the chat function this proved impossible
So in the end I had to cancel the existing policy and take out a new one to ensure l could keep driving my existing vehicle
Whilst I appreciate that changing vehicles can be done online when you have made a change in good faith it simply cannot be reversed
In another reality you could talk to a human being and explain what happened
The chat agents made suggestions which did not work and in any case could not do anything to assist me
This is very frustrating when the only phone number is for claims only
It was a worrying time for me as I had a car on my drive which until I cancelled my existing policy and renewed it was technically uninsured

Getting to talk to a real person is impossible. Only online chat. Is truly hopeless!!!

Fairly straight forward Buildings & Contents quote and processing. But lots of options available which made it a little more complicated

So simple to make changes on line

Easy, efficient process

Very clear information and easy to set up

Easy and most importantly not too expensive