Alliance Virtual Offices Reviews 1,746

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their attentiveness, warmth, and willingness to provide solutions, often highlighting their knowledge and professionalism. Many people appreciate the exceptional customer service, noting quick responses and a smooth process, making interactions pleasant and efficient. The service is often described as excellent, with consumers finding the team well-organized and supportive, which helps in presenting their brand confidently. However, some people were dissatisfied with the service, experiencing issues with mail handling, including missing items and lack of transparency, which led to financial costs. There were also instances where the location was misrepresented for specific needs like Google Business Profile verification, and some noted problems with contracted local companies not being present to receive packages. Additionally, some customers found inconsistencies in billing and communication regarding address validity, leading to concerns about the reliability of the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, guidance, and... See more

Service

Customers had ambiguous experiences with service, with some expressing significant dissatisfaction. Many... See more

Customer service

Clients share positive opinions on customer service, with many praising the patience, guidance, and... See more

Location

Consumers find location to be ambiguous, with some reporting issues where promised virtual office locations... See more

Response time

Reviewers mention positive feedback about response time, with many praising the quick responses and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

*I Absolutely Love My 'Alliance Virtual Offices' Family! They are attentive, warm, 'They Know Me/My Business and Needs', and work to provide Solutions for Me whenever there are challenges that arise... See more

Company replied

Rated 5 out of 5 stars

I dealt with Yasseri as I needed to add addl people on our business acct that could pick up mail besides myself and I was very happy with the efficiency and speed in which I was able to get this done.... See more

Company replied

Rated 5 out of 5 stars

I have tried to use other virtual office sites in the past, but Alliance has been the best thus far. Plenty of location options, affordable pricing and great customer service. My representative A... See more

Company replied

Rated 5 out of 5 stars

Amazing Service Quick Responses! While trying to set up training in Kona, HI for our new hires, our first 2 plans fell through for unforeseen circumstances that were out of our control. Friday afte... See more

Company replied


Company details

  1. Virtual Office Rental

About Alliance Virtual Offices

Written by the company

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide


For over 15 years, Alliance Virtual Offices has helped professionals and entrepreneurs work smarter, safer, and more efficiently with flexible office solutions built for modern business. Whether you need a business address, on-demand office space, phone services, or receptionist support, we’re here to help you grow—without the overhead.


Find a Virtual Office Location

From real office space to professional call handling, Alliance offers more than just a PO Box. With locations in top U.S. cities and a 90%+ positive rating on Trustpilot, we’re proud to support ambitious professionals across industries—from law and real estate to consulting, accounting, and beyond.

Whether you’re growing a remote team or protecting your home address, we provide secure, professional solutions that scale with your business. Explore our services, find a location near you, or contact our friendly team to get started today.


Explore Our Services
Learn About Virtual Offices
Get a Live Receptionist
Contact Our Team

Alliance Virtual Offices - Your Ultimate Flex Office

Written by the company

Work Flexibly. Save money. Grow your business, fast.
We help modern businesses scale faster with our flexible workspace options, easy and seamless setup process, 5-star service and convenient worldwide locations. We want to enable our clients to build credible, stable and marketable businesses with a low risk profile.

Contact info

Promotion box for Alliance Virtual Offices

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 2 out of 5 stars

Not worth the money

It is extremely overpriced and does not allow immediate cancellation. Be sure to shop around before you book with them.

20 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Dupe,

Thank you for sharing your feedback. We’re sorry to hear that the pricing and cancellation process didn’t meet your expectations. A Client Success Supervisor will touch base with you soon to discuss your experience and see how we can assist further.

Rated 5 out of 5 stars

Cassandria is Great !

Cassandria is Great !! I appreciate her help with setting me up my first buisness office for my company. Greatly appreciated!!!

16 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your wonderful review! We’ll be sure to pass along your appreciation to her. A Client Success Representative will be reaching out soon to provide you with our onboarding process to ensure everything continues smoothly.

Rated 5 out of 5 stars

Patient & Thorogh

Mr. Ruiz was very patient and ensured my concerns were addressed before disconnecting. He then followed up with a call to let me know that all of my issues had been resolved.

18 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for sharing your feedback! We'll be sure to pass along kudos for his excellent service. Ramiro does have a direct line and email if you’d prefer to continue working with him—it's part of our company commitment to providing personalized support. We look forward to working with you in the future!

Rated 5 out of 5 stars

Cassandra was on point every time with…

Cassandra was on point every time with answering questions before and during the set up. Will recommend this service.

11 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Jay,

Thank you so much for your kind words! We'll definitely pass along the kudos to her. Your recommendation means a lot to us, and we're glad you had a great experience with our service!

Rated 5 out of 5 stars

Honestly,it was a very professional…

Honestly,it was a very professional well spoken and helpful. Gald I picked Allinace thanks agian pablo.

16 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi LaJuan,

Thank you for the wonderful review! We're delighted to hear that you found our service professional and helpful. If you need any further assistance, feel free to reach out.

Rated 5 out of 5 stars

Lau answered all my questions and…

Lau answered all my questions and helped me make the changes I sought.

13 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Angie,

Thank you for your positive feedback! We are happy to hear that Lau was able to address all your questions and assist with the changes you needed. If you have any more questions or need further assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great Experience so far …

So far my experience with Alliance virtual Offices has been good. And Denisse has been very good liaison

1 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Mavis,

Thank you for sharing your positive experience with us! We are especially happy to hear that Denisse has been able to assist you. She is a valued member of our Client Success team, so please feel free to reach out to her directly if you need any further assistance. We will definitely pass along the kudos to her! We look forward to continuing to work with you.

Rated 1 out of 5 stars

Virtual address where mail cannot be delivered

I have had a problem with getting mail delivered. The mail is returned saying 'invalid address.' I would not recommend using this company.

11 September 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Sander,

Thank you for your feedback. We take concerns like this very seriously and would like to make it right. A Client Success Supervisor will reach out to inform you of the steps we are taking to rectify this. We are committed to resolving this as quickly as possible and improving your experience with us.

Rated 5 out of 5 stars

The customer service is great

The customer service is great. I’m not disappointed with the services either. They are very professional and resolved all of my concerns.

26 August 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Danielle, Thank you for your feedback! If you ever need anything or have suggestions on how we can make your experience even better, don't hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

I would like to give kudos to Zabdi…

I would like to give kudos to Zabdi Neri, She did a wonderful job assisting me with my issues today, she seemed very knowledgeable and made me feel that my issues were important to her.

24 August 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your positive feedback! We will be sure to pass on your kudos to her—she will be happy to know she made a positive impact. We appreciate your support!

Rated 5 out of 5 stars

Love being able to book a office room…

Love being able to book a office room whenever I need it at a affordable cost

24 August 2023
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your positive feedback! If you ever need anything or have suggestions on how we can make your experience even better, do not hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

Very helpful and quick.

Very helpful and quick.

22 August 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your feedback! If you have any more questions or need further help, we are here to assist you.

Rated 5 out of 5 stars

Axel is the man

Axel is the man. He's always very professional, warm, caring and patient wherever it comes to addressing my needs. I would like at this time to recommend Axel for a raise, vacation, time off and promotion.
Thanks Axel for being a heck of a guy

14 August 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi James,

Thank you so much for your kind words and recommendation!If you have any future needs, please feel free to reach out to him directly—we strive to build long-lasting relationships with our clients. If you need anything else, we are always here to help!

Rated 1 out of 5 stars

The worst virtual office address and…

The worst virtual office address and virtual telephone I can’t receive emails,calls, texts horrible customer support
I don’t recommend at all

6 June 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Martha,

Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you have been facing. A client success supervisor will be reaching out shortly to help resolve these concerns as quickly as possible.

We appreciate your patience and look forward to getting this sorted out for you.

Rated 5 out of 5 stars

Amazing Team at Alliance.

Whenever I need something doing in relation to alliance, customer care, they get it done extremely quickly and efficiently, and a fantastic team to talk with on every occasion. When I’ve spoken to various members of the team they are amazing, very untypical for most organizations today.

7 August 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your kind words! Your feedback is incredibly motivating and reinforces our commitment to exceptional customer care. If there's anything more we can do for you, please don't hesitate to let us know!

Rated 1 out of 5 stars

no communication, no service

It has not been possible to contact them for months. When I put one of the founders on CC, someone got in touch. This company never answers and if you get a call and say you'll call back straight away, nobody answers the hotline. I also have the feeling that their agents don't have a clue and can't or won't answer basic questions. For example, about registered agent services, scan services, contract terms, forwarding mail, differences between locations, etc.

So again, a completely unnecessary company with the aim of squeezing as much money as possible out of customers.

We also found out that the company simply continues to market existing rental office services at the addresses under its own name and is probably more of a broker than the service provider at the end.

P.S.
And the answer below is fake too as there is no one to reply to.

1 August 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your feedback. Trustpilot has sent you an email, and we would love to touch base to understand what happened and avoid future issues. Please call our direct line at 800-775-5715 or respond to the email from Trustpilot with your best contact information. We are committed to resolving this situation to your satisfaction and appreciate the opportunity to improve.

Rated 5 out of 5 stars

Axel is the best

Axel is the best! He’s always professional, courteous and thoroughly explains things. He will work with clients while he continues to uphold the interests of company stakeholders. I highly recommend him for all questions or matters.

31 July 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your kind words! Your recommendation means a lot to us, and we look forward to continuing to assist you with any questions or matters in the future.

Rated 5 out of 5 stars

I forget name but support help me very…

I forget name but support help me very professionaly and nicely . Thank you very much

26 July 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your kind words! We are glad to hear that you had a positive experience with our support team. If you need any further help or have any questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

I recently interacted with Zabdi Neri…


I recently interacted with Zabdi Neri from Alliance Virtual Offices, and I must say, her customer service was exceptional. She was incredibly patient, kind, and sweet throughout our conversation. Zabdi took the time to thoroughly understand my needs and ensured that all my questions were answered. Although I haven’t purchased a product or service yet, her professionalism and attentiveness have given me confidence that Alliance Virtual Offices is the right choice for our company.

Thank you, Zabdi, for your outstanding service!

23 July 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for sharing your experience with Zabdi Neri! We will be sure to pass along your kind words to Zabdi. If there is anything we can do to assist you further, please let us know, and we will be happy to help. We look forward to working you in the near future.

Rated 5 out of 5 stars

Kath Neri helped me to solve a mail…


Kath Neri helped me to solve a mail forwarding problem. She was kind, patient, knowledgeable and very professionaI. She was determined to get to the bottom of the problem and her persistence paid off with a solution. I really appreciate
her help and recommend her to anyone experiencing problems with this company.

24 July 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your kind words and positive feedback!We will be sure to pass along your kudos to Kath. Your recommendation means a lot to us. If you have any further questions or need additional assistance, please don't hesitate to reach out.

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