Allegiant Finance Services Reviews 

2,424
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process straightforward, simple, and stress-free, appreciating the ease of setting up claims and the efficiency of the overall procedure. Many people highlighted the excellent service, noting effective claim management, positive outcomes, and prompt compensation with clear communication. However, some customers also noted concerns regarding claim handling and communication. A few experienced significant delays in processing or submitting claims, coupled with a lack of meaningful updates. Additionally, some individuals felt compensation was low compared to fees, or expressed frustration with automated messages and unwanted contact.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as simple, straightforward,... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting positive... See more

Service

Customers had positive experiences with service, often describing it as excellent, top-class, and great from... See more

Customer service

People report ambiguous experiences with customer service, with many praising the communication and... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reviewers reporting quick payouts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though I was disappointed with the insurance payout for my car total write off, I did not do anything about it. When I saw that Allegiant could do the hard work for me, I thought it was worth a... See more

Rated 5 out of 5 stars

From the initial contact through to settlement, I found the process very straightforward. Any lul in activity was explained and was due to the time frame within which my former insurer had to respo... See more

Rated 5 out of 5 stars

This service is good for the ordinary consumer who do not have clout or monies to take a big company to court . So many people who know they are right but justice is only for the rich . This way you h... See more

Rated 5 out of 5 stars

The whole process was easy. Details of car, insurance company, car valuation received was all I provided to Allegiant that was all it required. Within few weeks received letter stating case had be... See more


Company details

  1. Small Claims Assistance Service

Written by the company

A Claims Management Company Regulated and Authorised by the Financial Conduct Authority. You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

No Cash No Fee

We only charge a fee when you receive "Cash" in your bank.

We only charge a fee when you receive "Cash" in your bank.
Our success fee is due only if your lender makes a compensation payout, and ranges between 18%-36% inc. VAT. We do not charge you for any part of a settlement that results in the lender reducing your outstanding balance – that is on the house!

We have successfully wiped over £21+ Million of debt for our customers.

View our fees here: https://allegiant.co.uk/compliance/our-fees-2/

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,424)

531 reviews in the last 12 months

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Rated 2 out of 5 stars

Currently disappointed

After initially contacting Allegiant, it seemed it will be smooth sailing and I may get an extra pay-out from the insurance company, that really messed me about.
I have provided all necessary information, replied on to all received e-mails and even made couple calls to ensure, that they have everything they need to make a claim. From end of April, I have been receiving constant automated messages, that insurance can not find my claim for me to provide more information, which I did on numerous occasions. There has been no update on the case till now and I now feel like, why did I even bother. I am really disappointed with the way my claim has been handled and lack of communication from Allegiant. I had a great hopes.

28 May 2026
Unprompted review
Allegiant Finance Services logo

Reply from Allegiant Finance Services

We are sorry that you have been unsatisfied with the service provided to date. Please rest assured that the communications you have received from us are accurate and a reflection of the responses we have received from your insurer.

In this case, they have, unfortunately, advised on more than one occasion that they have been unable to locate a policy for you, despite us sending the information to them that you have very kindly provided to help us in our efforts.

When an insurer advises that they can not locate a claim and/or policy, your file is updated to reflect the current status of your enquiry, which then generates the emails in question, to which you have referred. This is to make you aware of the situation as soon as possible and see if there is any other information or evidence that you could provide, that we may not have already sent to the insurer.

We can not guarantee success in any case we deal with, however, if you would like us to continue in our efforts to locate the records with the insurer and manage your complaint, please let us know by email to helpdesk@allegiant-finance.co.uk

Rated 5 out of 5 stars

I didn't believe that this company was…

I didn't believe that this company was real, when I came across it on Instagram. But from start to finish it was easy, I just filled out a quick form, and they took care of the rest. They found out that I had not been given the right amount t of money for my rite-off and payed my promptly without any fuss.

24 May 2026
Rated 5 out of 5 stars

Super helpful

Super helpful, signed up via social media thinking I may be owed compensation from an insurance company and then forgot about it, they did all the hard-work and came back with a result - highly recommend - very helpful - now just waiting for the money back to my account and when I rang for this they were very helpful too.

20 May 2026
Unprompted review

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