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Allegiant Finance Services Reviews 

2,434
•
TrustScore 4.5 out of 5

4.7

Small Claims Assistance Service
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Review summary

Created with AI, based on recent reviews

Looking at 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward and easy process, appreciating how simple it is to submit claims and have the company manage everything. Many praise the consistent updates and clear communication throughout their case, making the experience stress-free, and often report successful outcomes with prompt compensation. However, some customers noted issues with communication, reporting a lack of meaningful updates or slow responses. A few experienced significant delays, with claims taking longer than expected or payments arriving slowly. Others were disappointed with the final payout or felt the fees made the effort not worthwhile.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing the process as easy,... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting positive... See more

Service

Customers had positive experiences with service, often describing it as fantastic, top-class, and excellent... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness and efficiency... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting quick payouts and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit apprehansive about this being a scam if I am honest but it was really easy and they kept me updated on how it worked and timeline etc. Claim was completed and paid out within 8 weeks and o... See more

Rated 5 out of 5 stars

What can I say Andrew West you are amazing. I honestly thought it would have been a letter of apology from my insurance company not an extra £600. Honestly a fantastic service from Andrew keeping me u... See more

Rated 5 out of 5 stars

Even though I was disappointed with the insurance payout for my car total write off, I did not do anything about it. When I saw that Allegiant could do the hard work for me, I thought it was worth a... See more

Rated 5 out of 5 stars

From the initial contact through to settlement, I found the process very straightforward. Any lul in activity was explained and was due to the time frame within which my former insurer had to respo... See more

Company details

  1. Small Claims Assistance Service

Written by the company

A Claims Management Company Regulated and Authorised by the Financial Conduct Authority. You do not need to use a claims management company to make your complaint to your lender. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.

No Cash No Fee

We only charge a fee when you receive "Cash" in your bank.

We only charge a fee when you receive "Cash" in your bank.
Our success fee is due only if your lender makes a compensation payout, and ranges between 18%-36% inc. VAT. We do not charge you for any part of a settlement that results in the lender reducing your outstanding balance – that is on the house!

We have successfully wiped over £21+ Million of debt for our customers.

View our fees here: https://allegiant.co.uk/compliance/our-fees-2/

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,434)

541 reviews in the last 12 months

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Rated 2 out of 5 stars

I didn’t remember my reg and you…

I didn’t remember my reg and you implied you’d find it but couldn’t progress untill I eventually found my registration! I also have an issue with the insurer not putting “ no blame “ on my claim as was committed by a hit and run driver! This error caused me to lose my no claims ! Impacted my next car!

30 March 2026
Unprompted review
Rated 3 out of 5 stars

So far they seem to be on the case for…

So far they seem to be on the case for a claim I decided to go ahead with regarding my car write off following an accident. Two things I'm not that happy about is firstly they've hounded me for photo ID to give my previous car insurer I don't think this should be required considering this is a legal claim and I should not have to pass my driving licence or passport photo to them but once your 14 day cooling off period is over you're in the contract with these even though you can cancel it's a bit unclear if they will still charge you a fee & after reading a lot of Google reviews they seem to do this. Secondly they're fees for small claims is extremely high 36%! That's only upto £1500 compensation wins. Why is it so high for the lower end well they know they can get a lot more wins in this area of claims so they sting the poorer people but saying that I would not have thought about making this claim if I hadn't seen their advert so I have nothing to lose I just think they're greedy for what they actually have go do which is email insurers & file a few bits of paperwork!

29 March 2026
Unprompted review
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Reply from Allegiant Finance Services

Hi Adrian, thanks for your review of our service so far. Unfortunately, photo ID is sometimes requested by insurers to verify you before they investigate or disclose any information. Regarding our fees and our cancellation policy, we only charge a fee if your insurer makes a settlement offer. You can cancel your claim at any point without charge before this. Our fee banding is aligned with our regulator, the FCA's, fee cap for claims management companies, which came into force in March 2022. I hope that helps to clarify a few things for you, but please get in touch with us at helpdesk@allegiant-finance.co.uk if you have any other questions. Kind regards, Allegiant.

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