All About Insurance  Reviews 20

TrustScore 3.5 out of 5

3.3

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Company details

  1. Insurance Agency

Written by the company

All About Insurance has been serving North Carolina since 1993. We have 12 locations across the state to serve you, in Raleigh, Cary, Durham, Chapel Hill, Hillsborough, Graham, Burlington, Greensboro, Eden and Madison. We know all about insurance, so you don't have to! Expertise in Auto Insurance, Home Insurance, Renters Insurance, Business Insurance, and Life Insurance.


Contact info


3.3

Average

TrustScore 3.5 out of 5

20 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible customer service and communication

Insurance premium increased $5000 (from $1200) and we did not receive a single phone call, nor email about the price increase. We were shocked to receive the bill. They DO NOT work for you at all. Stay far, far away.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Nationwide was not on my side!

Good morning corporate manager,
I am so disappointed with how nationwide handled my case #488710-GP. your inspector (Seek Now) suggeted my property at 449 Mountain Lake Dr roof to replaced, but your adjustor paid me for the front side of the roof only. Two different construction companies advised me to replace the whole roof due to signs of hail damage allowing squirrels to find ways to get inside the attic. The first construction company said that the whole roof must be replaced and refused to do the work of the front roof only as Nationwide suggested, so when I heard the same thing from the second construction company, I called the case adjustor and left him a message about that saying the company would be starting to do the job of replacing the whole roof the next day. at the end, Nationwide paid me only for the front side of the roof. I seek someone please, higher in position than Mr. Colhan (my case adjustor boss) to review my case to see if it was handled right or not, and please contact me because I am so very disappointed with Nationwide, the company I was insured with for decades and trust, but when I needed help, I was not helped as I expected. Mr. Colhan left me a message one time saying Nationwide is on my side, but in reality, I feel No, Nationwide was not on my side. Now, Please contact me because I don't really want to leave Nationwide and end the good relationship, and let my anger controls me. Thank you so very much.
Thank you!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Insurance inadverently lapsed. Sal was very knowlegeable and very helpful. Would definitely recommend him as well as All About Insurance

2 October 2023
Unprompted review
Rated 5 out of 5 stars

All About Insurance has been a…

All About Insurance has been a lifesaver. After my homeowners insurance went up astronomically at renewal time, I called All About Insurance, and they were able to help me find a new insurance company with much better rates. It only took a couple of days and we were set. Excellent communication! Highly recommend. Five stars all the way.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

When I first moved to North Carolina…

When I first moved to North Carolina from Indiana, I was a single mom with two little girls and I knew no one. I was lucky to find Sal and now 10 years later, he's still my insurance agent and makes things so simple for me! I just told him the other day how grateful I was to have found him and then realized a better place for me to say this is in a review!

24 June 2023
Unprompted review
Rated 5 out of 5 stars

MS.Melissa Gonzalez is a keeper in my…

MS.Melissa Gonzalez is a keeper in my view. She's a very professional person. Who answered all my concerns very clearly.. she made me feel at ease when purchasing my auto insurance.she is very knowledgeable and I'm very happy with the services I received. I'll definitely recommend her to all my family and friends.and this particular branch on Guess rd. is going places because of everyone there. But especially Ms Gonzalez.thank you again.

16 September 2022
Unprompted review
Rated 5 out of 5 stars

Grateful Client

I have been a client of AAI for many years. When I opened up my first policy the agency was called Whitehurst and my agent was Mrs. Deborah Richardson and although that was almost 30 years ago the same excellent customer service and attention to detail remain the same.

Ms. Nikki Smith has been extremely helpful and I appreciate her professionalism and how knowledgeable she is in regards to the policy options that I am eligible for. I look forward to continuing my relationship with AAI.

19 August 2022
Unprompted review

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