alittlebirdcompany.co.uk Reviews 

312
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Consumers highlight the exceptional quality of the bird food, noting that it is carefully mixed for each season to ensure birds get proper nutrition. Buyers also mention that the staff is extremely helpful, providing informative booklets and wonderful customer service alongside securely packaged and prompt deliveries. Some reviewers were not happy with occasional delivery issues, mentioning that courier services caused significant delays or lost packages on a few occasions. Despite these external shipping problems, buyers and families remain exceptionally satisfied with the reliable overall service and the fantastic products received.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality of the bird... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent bird seed and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that parcels arrive very... See more

Service

Customers had positive experiences with service, noting it is excellent, personal, and efficient. Reviewers... See more

Staff

People report positive experiences with staff, highlighting great service and a delight to deal with.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wouldn't buy our food from anywhere else! I've been ordering food from Claire for a couple of years now and can't keep the feeders stocked quick enough. Claire uses such high quality ingredients wi... See more

Company replied

Rated 5 out of 5 stars

I love the little touches, such as a personal note included in the parcel. Delivery was quick. I enjoy the updates about the little bird world going on all around us. I appreciate the actual name of t... See more

Company replied

Rated 5 out of 5 stars

Encountered a couple of hiccups with the delivery of my seed mix, but absolutely superb customer service and all rectified very quickly and easily. Fantastic product, really impressed by how good the... See more

Company replied

Rated 5 out of 5 stars

A brilliant company with great customer service!! I purchased a Simon King Medusa Defender Hanging Bird Feeder which was so good I had to buy another one! Thanks Clare for your great service. I'm... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

We sell top quality wild bird food in compostable packaging, as well as sustainably made feeders and nest boxes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

312 reviews

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1-star

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4.9

All reviews

(312)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great company I had so many…

What a great company I had so many Starlings eating all my bird food which has now stopped thanks to the Guard that they really cannot get into to eat the food, a bit expensive but a great investment. Thank you Clare for a really great product.

2 August 2024
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Reply from alittlebirdcompany.co.uk

Thank you for the great review! I'm so happy that it's working so well in your garden!

Rated 5 out of 5 stars

Why you should buy

I was given my first subscription as a gift. Love it so much I now subscribe all the time. The mix is geared to the seasons and the quality is excellent so much better than shop bought food and better value. We have a wide range of birds who come daily to feed. The information book that comes each month is an extra gift we’ve loved the chart to identify unknown to us birds can’t praise enough

25 June 2024
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Reply from alittlebirdcompany.co.uk

Wow, thank you so much for the lovely review! I’m so pleased that you’re seeing plenty of birds and that you’re happy with the subscription. Thank you for supporting my small business and for your kind words.

Rated 5 out of 5 stars

Magnificent Bird feeder.

Wow, what a stunning bird feeder. I love that it is all metal rather than green plastic. It is a real feature of our garden. I hope we won't now attract our local mice and rats because of the tray attached to catch the discarded seeds. Clare was delightful to communicate with.

3 July 2024
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Reply from alittlebirdcompany.co.uk

Thank you so much for the fantastic review! I’m so happy you like your feeder and hope you enjoy watching the birds visiting. Thank you for supporting my small business!

Rated 5 out of 5 stars

Great company to deal with..

I love the Bird feeder that I bought from them, it certainly stops the starlings from getting the bird food.. The little bird company was quick in dispatching my order.
So very happy all round..

2 July 2024
Rated 5 out of 5 stars

An absolute must have for bird-ies 🐦

We have now subscribed to the monthly bags of bird seeds. I absolutely love filling the feeders and watching the birds come in. We've seen some great birds in our garden since. It's nice to know that we are helping them out too with the tailor maid feed that is seasonal.

2 July 2024
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Reply from alittlebirdcompany.co.uk

Thank you so much for the lovely review. I'm so happy to hear that you're enjoying watching your bird feeders - it makes such a difference to the day. Thank you for your kind words.

Rated 5 out of 5 stars

Personal touch is invaluable

I wanted a special gift for my son-in-law's 60th birthday and my daughter gave me the link to this site where I purchased a £50 voucher. As a fanatical bird-lover who has an established garden feeding all "fliers" from a pet seagull down to the tiniest wren, some of which feed from his hand, I know he will be utterly thrilled with browsing and choosing from the wonderful items on offer. Thank you Clare for the help you have given me in organising this gift.

27 June 2024
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Reply from alittlebirdcompany.co.uk

Thank you so much for your lovely review, and for your kind words! I hope your son-in-law has a fantastic 60th birthday, and that he finds something he loves on the website!

Rated 5 out of 5 stars

Clare could not have done any more to…

Clare could not have done any more to resolve the problem
My parcel never arrived.
Clare gave a full refund and I will order again in the future but hopefully my parcel will be sent by another delivery company.
If the parcel ever arrives I will be back in touch to pay for the order.
Thank you Clare.
Kath.

21 June 2024
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Reply from alittlebirdcompany.co.uk

Thank you Kath for being so understanding - I was so frustrated that the courier service let us down. I am still chasing it for you, and will absolutely send with a different courier next time. Thank you for ordering so much food from me over the past 18 months - I really do appreciate your loyalty.

Rated 5 out of 5 stars

Good quality bird feeder

Good quality bird feeder. Havnt seen any like this in any garden centre. My dad was very happy to receive it as a gift

10 June 2024
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Reply from alittlebirdcompany.co.uk

I'm really pleased that you're happy with the feeder and I'm glad it made a great gift for your dad! Thank you for your lovely feedback.

Rated 3 out of 5 stars

Poor communication …

Nice product but there was a delay on despatch which wasn’t communicated until I chased them. As a small company it’s all about customer service. Need to do better.

10 June 2024
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Reply from alittlebirdcompany.co.uk

I apologise again for the delay in getting your order out to you. As I explained on the email I sent out to anyone still waiting for orders on June 7th, I was let down by the supplier. As a small company of one it can be hard to get everything packed and shipped as quickly as I'd like, but I always try my best. I will take your comment on board, however, and will send the email update out more quickly if I am let down again. Thank you for your feedback and for your order.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, excellent communication and a squirrel buster bird feeder at a great price

9 April 2024
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Reply from alittlebirdcompany.co.uk

Thank you for the lovely review! I'm really happy that you're pleased with the Squirrel Buster and with the service!

Rated 5 out of 5 stars

Very fast delivery and really nice…

Very fast delivery and really nice touch of a hand written thank you card, plus a book picturing the types of bird the seed is designed to attract,in the parcel.

19 February 2024
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Reply from alittlebirdcompany.co.uk

I'm really pleased that you're happy with the food and the service! :)

Rated 4 out of 5 stars

The bird food is popular with the various birds in my garden

The bird food is popular with the garden birds and, I think, is reasonably priced.
However, each monthly delivery is preceded by a number of emails telling me that the package cannot be delivered until I have made the necessary arrangements

12 February 2024
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Reply from alittlebirdcompany.co.uk

Thank you for your kind words! Sorry to hear about the emails. I’m in the process of changing the way I operate my subscriptions and aim to get this sorted for you.

Rated 5 out of 5 stars

great for birdwatching

regular deliveries, great quality product. The birds love it - seeing a much wider range since using this food.

1 February 2024
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Reply from alittlebirdcompany.co.uk

Thank you for the lovely review! I'm so happy to hear that the food is going down well!

Rated 5 out of 5 stars

Birds cant get enough of this food

The delivery company lost my order. When I informed Clare she made sure I received a replacement within a few days and a hand written apology card. There isn't many Companies who would do this for you.

Also my birds cant get enough of this food. They are literally sitting on the brick wall or in the trees waiting for me to go out with their breakfast every day.

1 February 2024
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Reply from alittlebirdcompany.co.uk

Thank you so much for the lovely review - I'm so sorry again for the delivery mess up. I'm happy to hear that the birds enjoy their food!

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy ordering and delivery. Will definitely use again.

23 January 2024
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Reply from alittlebirdcompany.co.uk

Thank you for your kind words! So pleased you’re happy with the service.

Rated 2 out of 5 stars

Hi I’ve tried to email twice about my…

Hi I’ve tried to email twice about my delivered order. I only received one flutter butter bundle when I ordered and paid for two. Can you please let me know what is happening about the flutter butter bundle which I am still waiting for. Thank you

Debbie 07881916965

30 January 2024
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Reply from alittlebirdcompany.co.uk

I really am sorry to have let you down, unfortunately I was in hospital and couldn’t get this resolved for you within the week. I hope we’ve sorted it for you now. Many apologies again.

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