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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the vast selection of movies, TV series, and channels available, often noting the high quality of streaming and content updates. Many people appreciate the responsive and helpful customer service, which is frequently described as quick and efficient in resolving issues and providing guidance. Reviewers also find the subscription process straightforward and the product easy to use, with many expressing satisfaction with its value and reliability over several years. However, some customers experienced dissatisfaction with the customer support, describing it as almost non-existent or slow to respond, particularly when facing buffering issues or problems with their devices. A few people also mentioned that their devices stopped working prematurely, and they were asked to purchase new ones, leading to frustration.

What people talk about most

Service

Reviewers express high satisfaction with the service, often highlighting its extensive selection of TV... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their responsiveness... See more

Subscription

Clients share positive opinions on subscription, with many expressing long-term satisfaction and loyalty.... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Product

People report positive experiences with the product, highlighting the great variety of series, movies, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great iptv system streaming platform with lots of channels all around the world. Great selection of movies in many languages available like a dvd system. Also they have a selection of television serie... See more

Rated 4 out of 5 stars

The variety of stations is very good. There is however a long standing problem with creating a Favorites section. It was working for a short time recently but then it reset to zero choices and won’t a... See more

Rated 4 out of 5 stars

I purchased the Receiver August 15, 2023 and the program subscription August 23, 2023... I have been operating my system since...The receiver is easier to operate and more reliable than with previous... See more

Rated 4 out of 5 stars

We have had Alibox for 8 months now. Great value, ease of using from a winter home to summer home, great customer service and so many options to watch! i would love the option of closed caption and... See more


Company details

  1. Internet Shop

Written by the company

More than 3000 live TV channels, movies, TV series, Pay-per-views at no extra cost. Visit our website to order and to save hundreds of dollars a year!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

859 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

We use AliboxTv everywhere we travel

We use AliboxTv everywhere we travel. Absolutely love it!
When out of the country we can still access Canadian content TV. We never miss the newest and best series and have access to numerous movies.
The only negative is the fact that only one user can access the account at a time.

21 July 2025
Unprompted review
Rated 4 out of 5 stars

The variety of stations is very good

The variety of stations is very good. There is however a long standing problem with creating a Favorites section. It was working for a short time recently but then it reset to zero choices and won’t accept new selected sites. I have asked for guidance on a number of occasions but have not received any suggestions that solve the problem

16 July 2025
Unprompted review
Rated 5 out of 5 stars

We are on our 3rd box

We are on our 3rd box, we just keep upgrading and I can't even remember when we started with Alibox but have had nothing but great service!!!!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great tv, no regrets at all

I have been with Alibox TV since November 2023 and we love it. I did not buy the receiver, I have the app on my firestick. No issues at all. You do not have to wait long for a new released movie to be on Alibox. Local news is also an asset. I only had to contact customer service when I was considering adding Alibox TV to a second tv and the invoice for the second tv. Always, great service and quick response. I was skeptical at first so I was pleased that I did not have to provide a credit card for the account. I just do an e-transfer.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

This TV service is horrible

This TV service is horrible. We tried to used the. For a few years and the channels keep freezing despite having high speed internet. We have no issue steaming with other services.
They have an almost inexistant customer support. You can only interact with them through emails. Since we renewed our annual membership, the system has not worked one single days and despite multiples emails they have still not make it work…..we have been trying for THREE MONTHS!!! We even bought their box and it did not help. I have a feeling that we just threw a few hundreds in the garbage because I doubt we will ever see a refund!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Alibox IPTV service has been top notch thus far

TV service has been top notch thus far. No complaints. Good image, hardly ever any lag. Easy enough to navigate. Also very helpful at setup phase given the different devices that can be used. Alibox techs are excellent with the instructions to set you up. If I was an absolute beginner… I would like get one of their pre-programmed boxes … would likely be much easier. Processing payments is pretty straightforward too. Really no complaints so far. Price is competitive as well. Have had service now for almost 2 years.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

I have been with this company for many…

I have been with this company for many years. The service is fantastic and if have any issues they are quick to assist. I purchased the wireless box from them and it's amazing. No buffering issues whatsoever. The service is never down so we can enjoy our favorite shows

17 May 2025
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE, stop waisting money!

AliBox TV has been amazing for getting out of the SCAM of cable, DirectTV, and streaming subscriptions. I have access to every channel I could ever want access. They constantly upload shows/movies that are trending on major streaming platforms so I'm never missing out. The best part is I can carry it with me on the go on my google chromecast with the IPTV app.

8 December 2024
Unprompted review
Rated 4 out of 5 stars

AliboxTV... good value... great TV Reception

I purchased the Receiver August 15, 2023 and the program subscription August 23, 2023... I have been operating my system since...The receiver is easier to operate and more reliable than with previous system I had with "TVBox WOW" .... Cost is similar but Alibox offers a better program fee... they offer a subscription renewal for 15 months for a 12 month fee... When I have a problem with TV reception, etc.,I contact them via e-mail and usually there is a quick response... my problem gets resolved quickly... I am pleased with my system and the service offered by AliTv Customer Service...
PS: It is rare that I have problems with my system...

7 April 2025
Unprompted review

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