Alibaba Cloud Reviews 

the most underwhelming and painful navigation/dashboard experience, I feel it is totally unsafe to stay...you will spend hours to understand how billing and managing services works but you will find nothing ...and if you subscribe to any of there services it is nearly impossible to cancel it ....you will keep paying for those guys just because you thought : let me try , why not ?

Very clunky copy of Google cloud service, impossible to opt out of the free trial which turns paid after 90 days. Don't waste your time

i have been refund
thanks

i got scammed.
got a Free trial account from an advert, created an instance, tried it out for 30 mins, stopped instance. next month i got charged 60usd. told me "disk" and "bandwith" usage on a stopped instance. stay away. tons bad review out there, trust those bad reviews

Amateurish imitator of other cloud providers. Numerous problems, slow dashboard, password policies not in keeping with recent guidelines. Don't bother; there are plenty of better options.

Hi, Alibaba cloud is the worst server in the world. Many hidden charge, too much complicated and no customer support as well.

After hosting in Alibaba cloud it seems in a trap. Never try their service.

I would give it a 0 if I could. Stay away. Words can not describe how bad they are. Their software is faulty: SMS does not come through, Credit cards do not debit, authorisations for Cards do not happen, their support people are clueless and tries to push blame onto others. I wasted 5 hours with their support - never again!

Don't waste your time, they claim that they have a free trial, but once you sign up you get a message that you are not eligible for the trial... when you contact them they will tell you to send tons of documents including your ID or passport... and your bank statement, etc... they are terrible and big chance they are selling personal information, by reading all the negative reviews I am now sure that's I did a mistake by wanting to give them a try, I should do a research before even waste my precious time waiting for a ridiculous reply where they just want personal info, I deleted my account immediately and I regret the energy and time I spent going through their buggy website which is hard to use anyway. Is that the cloud of Jack Ma? it seems that everyone who get rich they forget from where they came in the first place, and forget that without the people he would never arrived at a such place! am so disapointed.

The internet from alibabacloud is really really bad, after you open ticket with them, they will just say "ITS NOT OUR FAULT" instead of checking the problem. They just push the problem to someone instead of fixing it.

Great company,will support you by your side

website is really very complicated, please stay away from this website. They trick you into being a member with a $ 300 trial loan lie, and they never make the trial.

I recently signup with alibaba cloud and choose a basic server (1 vCPU, 2 GB, smallest HDD, 10mbps) and choose pay as your go (just for some tests), I don't know if it is normal that alibaba cloud charges Pre-authorization every week, I mean in my billing management console it only says $0.95USD, I know they still charge for using the hard drive, but it's a minimum, and read in their faqs they charges $1.00USD to verify is your credit card, its ok, but cmmon, more than $50 USD in less a month?

First day of signup receive this:

Sep/09/2019 Pre-authorization hold in the amount of: 10.0 USD (it's not 1.00 USD like they said in their faqs), We will release and then reinitiate the pre-authorization hold to your PayPal account after a set period of time on a recurring basis.

then this: Sep/20/2019 Pre-authorization hold in the amount of: 15.0 USD and another $10 USD same day, whats wrong?? ask for help, still didn't respond.

and a new one..Oct 1, 2019 Pre-authorization hold in the amount of: 15.0 USD

There are $50.00usd on Pre-authorization charges in less than a month, even I had stopped my instance, does anyone knows if AWS do the same??

this wasn't the best experience, nobody answers my ticket since 12 days ago, have to cancel my subscription on paypal, not recommended, If you like to receive alerts of charges to your credit card every week and nobody answers you, this is the right company.

They lure you in with the promise of a free trial just to get your email and payment details but they offer nothing instead. I've been waiting 24 hours to get the 100 free sms to test out their platform, instead, I already paid 2 USD credit card authorization. Not only I could've sent 100 sms easily anywhere else with $2, I would have done it in 5 minutes.

Stay away

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I used Alibabacloud for a big ecommerce project. The support team was responsive and very professional for all the questions that arose. In spite of the demanding scalability tests, the architecture performed very well and allowed us to collect more traffic than we had calculated.

Full disclosure: I currently work at Alibaba Cloud. That said, this review contains *only* my personal opinion.

First things first: there are two "Alibaba Cloud"s out there. The first is aliyun.com, the second is alibabacloud.com.

aliyun.com is Alibaba Cloud's domestic site: users sign up with domestic Chinese phone numbers, pay in Chinese RMB, and the site is available in Chinese only (the console however does support English, for some products). It's intended for Chinese users. This site boasts 200+ products and services, phone and chat support at nearly any time of day, and a thriving developer forum. This Alibaba Cloud holds a 46% market share in the Mainland Chinese market, more than the next 4 or 5 providers combined. It is a mature service that has been operating since 2009 and it is a respected brand inside China.

I don't work for that Alibaba Cloud, and chances are most reviewers here have not used it. Instead, they have used alibabacloud.com. This is Alibaba Cloud's International entity, which takes payment in USD and allows sign up using non-domestic-Chinese information (foreign phone numbers and bank accounts). This is a new, young offshoot of the domestic Alibaba Cloud and is still not at the level of maturity foreign users are used to from AWS, Azure, or GCP. It's trying hard to get there, though.

alibabacloud.com doesn't offer all the services aliyun.com does, but it offers all of the basics you need to build a highly available web application, such as CDN, object storage (OSS), server load balancers (SLB), and a managed database service (RDS). Most of these core services map nicely onto AWS, so it's easy to get started if you are an experienced AWS user.

I use alibabacloud.com every day as part of my day-to-day work and although there are occasional frustrations getting things to work with 3rd party tools like terraform, I trust the platform and have not experienced any failures or nasty unexpected behaviors.

Judging from the reviews here, one big issue people are having is with the billing system. It's true that the way we handle subscriptions is not intuitive and needs some work. What I typically recommend to customers is to *always* choose Pay-As-You-Go when starting out, then switch to subscription later, once you are sure you know what you want. This will avoid issues around buying a subscription in the wrong region, or buying the wrong instance specification and then being unable to change.

Also, if you are a new user who is using coupons for the first time, pay close attention to the *final* price listed in the lower right hand corner of the checkout page. This is the price you will pay *after* coupons are applied. Some people miss that, and end up with a surprise bill. If that number is not "$0.00", you are going to be charged.

Hope this review helps some newcomers!

Always been supportive, even my business is small. Definitely, I will recommend Alibaba cloud to other startups.

Alibaba Cloud is the right platform for global cloud projects.
The cloud enterprise network allows us to have performant and stable connection between our resources in Europe and in China.