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alias Reviews 518

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TrustScore 3.5 out of 5

3.5

Investment Company
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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the ease of use and smooth user experience as significant advantages, making the process of selling items straightforward and efficient. Many appreciate the quick drop-off process and prompt payments, often within the same day. However, a significant number of people were dissatisfied with the customer service, citing slow response times and a lack of effective support for issues like lost items or problems with verification. Some reviewers also experienced issues with product verification, where new and authentic items were incorrectly labeled as used or replicas, leading to frustration and unexpected fees. Payment transfers also caused some concern, with delays reported in receiving funds.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product verification. Many customers report that brand new, sealed... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers reported quick payouts, with money... See more

User experience

Clients share positive opinions on user experience, often highlighting the ease of use and smooth process for... See more

Response time

Customers consistently express significant dissatisfaction with response times. Many reviewers report being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm not really sure what the benefit is for having the Alias app. It's kind of clunky, from a design perspective. It's also a pain to have to go between two apps to cash out or list items for sale.... See more

Rated 3 out of 5 stars

The reason I’m giving three stars is because the amount of time it took for my funds to transfer to PayPal. When I send the funds directly from Goat app it takes 20 seconds compared to you all it’s ta... See more

Rated 3 out of 5 stars

Items are missing once sent in for verification, items sent in for consignment are missing with no accountability

Rated 5 out of 5 stars

All you have to do is show up to the warehouse. Drop off your stuff and by the time you make it home they pay you so it's a great experience. It's the easiest experience I've ever had. I love using al... See more

Company details

  1. Investment Company

Written by the company

alias is the official selling app of GOAT and Flight Club. Designed exclusively for sellers, alias turns your sneakers, apparel and accessories into earnings. Sellers can access a vast audience of potential buyers, data-driven pricing insights and trusted support.

Contact info

3.5

Average

TrustScore 3.5 out of 5

518 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Sold an essentials hoodie and it was…

Sold an essentials hoodie and it was rejected due to “Craftsmanship”. How am I supposed to be able to control how Fear of God crafts their hoodies? SMH, this latest experience with Alias will stop me from selling most of my inventory on Alias moving forward since they keep giving BS reasons for rejecting.

20 February 2025
Rated 1 out of 5 stars

Alias stealing items that did not pass authentication

I had a handful of clothing items that Alias/GOAT that failed authentication in October 2024. These items were authentic and should have passed authentication. I was charged penalty and shipping charges individually for each item, and none of the items were ever shipped back to me.

19 February 2025
Rated 4 out of 5 stars

good but could be much better.

experience is good. problem solved in the end. But it does take at least one day to get feedback from customer service. I suggest to add online Live chat so that people can contact the company whenever needed. And sometimes, it could be urgent need.

20 February 2025
Rated 5 out of 5 stars

What made my experience great was…

What made my experience great was seeing the options of the different reviews and the different offers they have for any shoes that I wanted to sell or purchase the market seems to be correct as well as the app is pretty self-explanatory and self easy to use

20 February 2025

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