Do NOT honour warranty policy Absolutely appalled by Alexander McQueen — a brand that markets itself as “luxury” yet delivers shockingly poor quality products and fails to take responsibility when t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Only fault is the length of time customer service take to answer!! Bought my daughter a pair of Mcqueens for Christmas and the sole edging started coming away so sent photos then returned shoes,money... See more
I bought a pair of trainers, £300. They are without doubt the most uncomfortable pair of trainers I've ever had. The stitching is heavy on the inside which pulls your socks down and the eyelet at the... See more
The worst brand ever met! I bought a pair of shoes in Bruxelles for more than 500€ and even if I used less they broke in more parts where the laces pass. Their Customer care used drop and draw message... See more
Company details
Information provided by various external sources
Alexander McQueen is a British luxury fashion house founded by designer Alexander McQueen in 1992.
Contact info
London, United Kingdom
- alexandermcqueen.com
1.4
Bad
100 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't Use their website to purchase!
Tried purchasing a pair of Alexander Mcqueen shoes, charged the amount from my credit card, next day i get an email they have not my size, i ask for a replacement ... 2 weeks no reply , asked again i was told i would get a refund, it's been a month since then i haven't heard back!
Total SCAM!
21 April 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.