The quality over the price was extremely bad and Sizes were horrible. It was sent to me from China a different return address was given to me. I returned the items through the post office they n... See more
Company replied
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See what reviewers are saying
“I had a really great experience with Alessa. I bought a winter jacket from them, and the whole process was smooth from start to finish. Their customer service was excellent, they were very kind and... See more
Company replied
The team was very helpful and responsive. I reached out with a question regarding my shipment, and they replied promptly and shared the tracking information once it became available. I was in contac... See more
Company replied
I think this brand is perfect! I recently purchased a fur jacket that was lovely but changed my mind on it and decided to send it back (there was so specific reason). I contacted them about not gettin... See more
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Company details
Written by the company
Welcome to Alessa, your exclusive destination for luxury clothing that unites feeling and style in a unique way. We are passionate about offering women around the world the best in loungewear and bringing a sense of relaxation to our garments. Alessa was founded with a simple vision: to create clothes that make women feel confident, beautiful and comfortable.
Contact info
Sweden
- Hello@alessa.se
- alessa.se
3.3
Average
80 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High quality clothing would recommend…
High quality clothing would recommend as a gift for you’re wife
16 January 2026
Unprompted review
The quality over the price was…
The quality over the price was extremely bad and Sizes were horrible.
It was sent to me from China a different return address was given to me.
I returned the items through the post office they never picked up the phone or collected it from the post office and was sent back to me.
I tried to solve the problem with them directly but unfortunately they told me to send the items back again with no guarantee through what I feel was AI based replies.
1 January 2026
Unprompted review
Reply from Alessa Clothing
Thank you for your review and for taking the time to share your experience. We are truly sorry to hear that you were unhappy with the quality and sizing of your items, and that the return process was so frustrating for you. This is not the experience we want our customers to have.
We understand how stressful it must have been to deal with the return, and we sincerely apologize that our customer service did not meet your expectations. We are continuously working to improve our processes and communication.
If you would still like us to look into your case and find a resolution, please don't hesitate to reach out to us directly. We would love the opportunity to make this right for you.
“I had a really great experience with…
“I had a really great experience with Alessa. I bought a winter jacket from them, and the whole process was smooth from start to finish. Their customer service was excellent, they were very kind and helpful, and I felt genuinely taken care of. The jacket itself was great too. I’d definitely recommend Alessa to anyone looking for quality products and good service.”
8 March 2026
Unprompted review
Reply from Alessa Clothing
Hi Thikra,
Thank you for such a lovely review. We're so happy to hear you had a great experience with us and that you’re enjoying your jacket. Your support truly means a lot to us
//
Marissa
I purchased 2 pieces from you
I purchased 2 pieces from you. And both are absolutely stunning. I wear them everyday. I am obsessed!!!
8 February 2026
Reply from Alessa Clothing
Thank you for your kind words.
Knowing that you are so happy with your pieces is the greatest compliment we could receive. This is exactly why we do what we do.
Alessa
I’ve contacted them over mail and…
I’ve contacted them over mail and WhatsApp, and they don’t even reply. I’ve bought a jacket, and you would to return it - but their website is not allowing me to return it. Even though I have 14 days to return it. They promise you quick delivery, but I ordered my in December and first received it in 16 Jan. How is this possible, and why is the customer service so slow? I need a resolution on this matter, because it’s so frustrating.
26 January 2026
Unprompted review
Reply from Alessa Clothing
Hi,
We’re truly sorry to hear about your experience — that’s not the level of service we aim to provide.
We understand how frustrating delayed delivery and return issues can feel, especially when you’re expecting a smooth process. December and January are high-volume periods, but that should never result in you feeling unheard.
We would really like to resolve this for you as quickly as possible. Please email your order number to hello@alessa.se, and we will personally look into your case and assist you with your return right away.
Thank you for bringing this to our attention — we appreciate the opportunity to make this right.
— Team Alessa
The quality and size were perfect
The quality and size were perfect. There was a production issue, Though It was communicated perfectly and I got the coat before the expected date.
13 December 2025
Reply from Alessa Clothing
Hi,
Thank you so much for your kind words — we truly appreciate it.
We’re glad to hear that the quality and fit met your expectations. While there was a production issue, we’re happy we could communicate transparently and ensure your coat arrived even earlier than expected.
Thank you for your trust and for being part of Alessa.
— Team Alessa
Worst customer service ever
12 December 2025
Reply from Alessa Clothing
Dear Shahad,
I am genuinely surprised and saddened to see this review. I have personally looked back through our communication and can see that we have exchanged 18 emails back and forth regarding your order #6425.
Throughout our conversation, I did my absolute best to support you:
I responded to every single one of your messages, often within less than 24 hours.
I prioritized your order internally as soon as you mentioned your travel plans and content creation deadlines.
I contacted the courier personally to request they expedite and accelerate the delivery so you wouldn't have to pay extra for shipping.
I provided you with the manufacturer's tracking details and kept you updated on its movement through the domestic terminal.
We truly went above and beyond to ensure your jackets were ready and shipped in time for your trip. Given the amount of personal care and constant communication we provided, I would love to understand why you feel our service was poor so we can address your concerns.
Awesome
The quality and fit of the jacket are excellent. Customer support was fast and very helpful. This is the best website to buy a gift for a woman. I would definitely order again anytime.
21 December 2025
Unprompted review
Reply from Alessa Clothing
Hi Joshua,
Thank you so much for your kind words! We are thrilled to hear that you are happy with the quality, fit, and our customer support. It makes us very proud to be your go-to destination for gifts. We look forward to welcoming you back to Alessa soon!
Best regards, Sara
The team was very helpful and…
The team was very helpful and responsive. I reached out with a question regarding my shipment, and they replied promptly and shared the tracking information once it became available. I was in contact with Sara, who was lovely and very helpful throughout the process.
Overall, it was a smooth and positive experience, and I’m happy with the support I received.
16 November 2025
Reply from Alessa Clothing
Hi Rana,
Thank you for the lovely review! It was a pleasure assisting you. I’m so happy to hear that you found our communication helpful and that you had a positive experience with us.
Enjoy your order!
Best regards, Sara
It’s been more than 3 weeks and my…
It’s been more than 3 weeks and my order still isn’t shipped. I know they claim the items are “made to order”, but that just feels like an excuse at this point. If production takes that long, maybe plan ahead and make stock before selling? Every other store manages to ship in a few days. This whole experience really doesn’t inspire confidence in this brand - it’s honestly very frustrating.
11 December 2025
Unprompted review
Reply from Alessa Clothing
Hi Charlotte,
We completely understand your frustration regarding the wait time. Because we follow a "made to order" model to avoid overproduction and ensure high craftsmanship, our process is slower than traditional fast-fashion stores. However, we hear your feedback loud and clear and are working on ways to improve our timelines. Please reach out to hello@alessa.se so we can give you a specific update on your order status.
Best regards, Sara
My granddaughter loves the Sweater
My granddaughter loves the sweater. It appears to be made out of good quality material.
Thanks
16 November 2025
Reply from Alessa Clothing
Hi Rosie,
Thank you for sharing!
We are so happy to hear that your granddaughter loves her new sweater and that you are pleased with the material.
Quality is our top priority, and it's wonderful to know it met your expectations.
Best regards, Sara
Bad communication and no e-mails
I ordered something from them three weeks ago and still haven't received an email about when my order will be delivered. They also don't provide tracking, and they're not responding to my messages. It's really antisocial. I hope I still receive my order or get my money back.
30 November 2025
Unprompted review
Reply from Alessa Clothing
Hi Kyara,
I am very sorry to hear that you feel this way. We aim to respond to all messages within 24 hours, and automated confirmation emails are sent immediately after purchase. Please check your spam folder, as they sometimes end up there. We would love to look into this for you right away please reach out to us at hello@alessa.se with your order details so we can provide your tracking link and a status update.
Best regards, Sara
The sales practices are misleading, but it must be acknowledged that the product arrived in perfect condition and the customer service was responsive.
I ordered a rabbit fur jacket on October 16, 2025.
I received it today, November 11, 2025, which is almost one month after the purchase date. The delivery time was very long, and this is because Alessa Clothing did not handle the shipping and delivery process. It was actually shipped directly from AliExpress. I do not see any issue with sourcing products from China, as this is what most prêt-à-porter brands do today. However, I do think that practicing drop shipping and therefore not checking the quality of the merchandise before sending it to the customer is not honest. For this reason, I will not be ordering from this website again.
The item I ordered did not have any manufacturing defects, fortunately. But it could have happened, and in that case, I would have had to return an item that I waited one month for, at my own expense. This is the downside of drop shipping.
To conclude, I would recommend that buyers simply purchase directly from AliExpress, which is a more economical option.
On the other hand, the customer service was very professional; I received quick responses to every email I sent. I simply would have preferred more transparency from Alessa Clothing. That is why I am giving 3 stars.
The sales practices are misleading, but it must be acknowledged that the product arrived in perfect condition and the customer service was responsive.
Edit after Alessa Clothing’s response : You source your products from AliExpress, and the package was shipped via Cainiao (AliExpress’s delivery company). When the delivery person called me to hand over my parcel, he even said, “Hello, this is the AliExpress delivery.” I have absolutely all the tracking evidence of my order from China. PLEASE DELETE YOUR RESPONSE AND STOP LYING.
11 November 2025
Unprompted review
Reply from Alessa Clothing
Thank you for your feedback. We’d like to clarify that we do not ship from AliExpress all our pieces are handmade and individually prepared, which can sometimes extend delivery times. We appreciate your patience and understanding.
Reply from Alessa Clothing
Hi Isobell,
Thank you so much for your kind review! We are delighted to hear that you find the jacket beautiful and that you were happy with our customer service. Enjoy your new piece!
Best regards, Sara
The coat i ordered is worth every…
The coat i ordered is worth every penny, the delivery was faster than expected. In love with my new coat. 100% recommend, also communication is amazing.
23 October 2025
Unprompted review
Reply from Alessa Clothing
Hi Amber,
We are so happy to hear you are in love with your new coat! It’s wonderful to know that the delivery and communication met your expectations. Thank you for the 100% recommendation!
Best regards, Sara
The fur jacket
Ordered the fur jacket and I look like an elf with that pointy hood. Otherwise it’s good.
16 October 2025
Unprompted review
Reply from Alessa Clothing
Hi Mad,
Haha, we love the honesty!
We're glad to hear that you're happy with the quality otherwise. The hood design is a signature look for that model, but we appreciate the feedback.
We hope it keeps you warm and stylish regardless!
Best regards, Sara
The brand isn’t inclusive it only has…
The brand isn’t inclusive it only has sizes for small/petite women.
30 September 2025
Unprompted review
Reply from Alessa Clothing
Hi Maja,
Thank you for your feedback. We currently offer sizes from XS to L in almost all of our products. We’re truly sorry if none of these sizes worked for you.
No updates about the order
hi, I made a order, paid for it, but haven’t received any communications about my parcel. I don’t know will it be shipped or no. Company doesn’t answer at emails
29 September 2025
Unprompted review
Reply from Alessa Clothing
Hi Daria,
Thanks for reaching out! No worries your order is on its way, and everything is on track.
We’ve also responded to your email, so please check your inbox (and maybe your spam/junk folder just in case).
Let us know if you need anything else!
Good communication
Good communication, good service, package came in Time
1 September 2025
Unprompted review
Reply from Alessa Clothing
Hi!
Thank you so much for your kind review!
We’re so glad to hear you’re happy with both the service and delivery.
Warm regards,
Team Alessa 🤍
I bought 3 jackets to my sisters and…
I bought 3 jackets to my sisters and they got so satisfied, I strongly recommend Alessa✅
4 September 2025
Unprompted review
Reply from Alessa Clothing
Hi!
Thank you so much for your kind review!
We’re thrilled to hear your sisters loved their jackets – that makes us so happy! ✨
Thank you for recommending Alessa.
Warm regards,
Team Alessa 🤍
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