Alegree Reviews 

336
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, including guitar parts and accessories, noting that items often exceed expectations and offer significant improvements. Many people also highlight the efficient and secure delivery service, with products arriving well-packed and in good time. Reviewers appreciate the helpful and knowledgeable service provided, often receiving good advice and quick responses. However, some customers also noted issues with delivery times, experiencing delays or items arriving later than expected. A few other people also felt that pricing could be clearer, specifically regarding unexpected upcharges, tariffs, or VAT for international orders. Additionally, some reviewers mentioned receiving products with minor defects or fitment issues, such as missing screws or physical damage.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and value for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick dispatch and fast... See more

Quality

Customers had positive experiences with quality, often describing products as great, excellent, and better... See more

Price

Clients share ambiguous opinions on price, with many reviewers consistently praising the great and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and great, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a pair of Magma Plume pickups for a Tele. Great quality and dispatched quickly and securely. One small gripe, each wide range has 4 screws, only sent 2! Overall excellent, second set of hand wo... See more

Rated 5 out of 5 stars

Have been looking for a stratocaster pickguard WITHOUT any pre-drilled mounting holes. Seems pretty difficult to get hold of but Alegree have them in two colours (black being one, good for me!) for a... See more

Rated 5 out of 5 stars

Ordered a diverse array of gear, it arrived well packed and in great condition. Communication was clear and prompt, was able to rectify a stock discrepancy fast and had my order shipped quickly once r... See more

Rated 5 out of 5 stars

Great experience when purchasing the batons. They came wrapped and delivered with care and arrived unsnapped. Compared with other shops who do not package theses items correctly and they snap on trans... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(336)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

When ordering from Europe you're…

When ordering from Europe you're suddenly being confronted with 50% import taxes. It takes 2 weeks to manufacture and another 2 weeks to send it over to the next country at only 100 miles distance. That's a month to eventually be confronted with a much greater cost than ever mentioned. Can't say anything about the product itself, still haven't got it. (Underneath is not true. I payed 39 euro on a product of around 70, custom and taxes. I payed all the same day I received the letter, not a week after. After payment there are still more waiting days. I placed the order beginning of november, I will receive the package in december. The information you put here is in reality incorrect. You are trying to discredit my credibility, which is just evil and certainly not the customers want to be treated. The only thing you have to do is to make it clear that EU customers will be charged import taxes and customs costs, but you don't to lure more customers in. You manage to find all information about my shipment but you can't inform customers about what is going to happen ? Feels deliberately malevolent to me. Although it may vary, all of Europe is going to pay, which not even happens when ordering from chinese businesses. To my opinion it's the duty of the seller that sells and sends international to inform his customers of what is going to happen. The taxes are not only the responsibility of the receiving country alone, also UK has refused to make any trade connections with Europe. It's a shared responsibility by all parties. This salesman basically tells you, the customer, that he doesn't have to give you any information. This salesman says the customer has to know about international sales, not the salesman. Seems like the other way around to me. What kind of a customer service is this anyway? Trustpilot asked me for my opinion so I give it)

14 November 2025
Alegree logo

Reply from Alegree

We can see the import tax you paid. You paid 18.14 Euro (approximately £16) on a £69 transaction. This works out to be about 23%. 21% standard Belgium VAT, 2% duty payment.

We have not charged you tax on your purchase (you purchased for 20% lower price than UK customers), the difference is made up at your border. This is a charge by the Belgium Government on you. We tell them the value of the goods, and what they choose to do with that information is between them and you.

It is your duty when purchasing from outside the EU to calculate how much your landed price will be.

Our 2 week build time was clearly communicated to you prior to purchase. Tracking shows you took 1 week after Bpost requesting payment of import charges to pay them. This is the cause for your long transit time.

Rated 5 out of 5 stars

Old amp parts

Had some Ernie Ball amp cabinet parts I was looking for, pop-in castor set and glides. Both items were stock, shipped and received. Will use again if needed.

13 November 2025
Rated 2 out of 5 stars

Shipping is horrendously slow

Shipping is horrendously slow
Yep slow

7 November 2025
Alegree logo

Reply from Alegree

You ordered after our cut off time on 5th November. Your order was shipped 7th November. Shipment was 1 working day.

Rated 5 out of 5 stars

Best price I could find

Best price I could find. Quick dispatch and delivery. A great shop if you’re looking for guitar parts and accessories. Would definitely recommend.

30 October 2025
Rated 5 out of 5 stars

Best bang for buck P90s in the UK

Brilliant advice and comms about what I wanted and got that with the Sea Smokes. Beats out SD Phats for articulation and can jazz all the way up to Geordie Walker. Great people, great company, great products and I feel REALLY good value for money.

30 August 2025
Unprompted review
Rated 3 out of 5 stars

Took to long to arrive

Took to long was unable to cancel and costs too much to return so have a spare lead I guess

14 October 2025
Alegree logo

Reply from Alegree

Cancellation was perfectly possible - you messaged us and refused to give us an Order number to be able to identify your order and help you.

Rated 5 out of 5 stars

Good item

Pleased with the item.

15 October 2025
Alegree logo

Reply from Alegree

Tracked 48 (the service used) is currently £2.95. £5 covers our VAT, payment processing charges, packaging materials, labour, tracking, and postage losses. We make no money whatsoever on average on a £5 postage charge.

Rated 5 out of 5 stars

Best Service

there was an issue with the guitar neck i ordered, i was contacted and told about it, Alexander sent me pictures and we resolved the issue. the guy were great and the communication was excellent. Many thanks

8 October 2025
Rated 5 out of 5 stars

Superb bridge pickup

Bought the bridge pickup for my USA Tele Custom. Tremendous. Massive upgrade on the stock pickup. Crystal clear with sparkly highs and snappy bass. Absolute joy to play through.

This is my third pickup order from Alegree. Each one has completely transformed the instrument. I'm now hooked.

3 October 2025

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