Aldo Shoes UK  Reviews 

381
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the stylish appearance and design of products, often finding them beautiful and true to online images. Many also highlight the comfort and good fit of the shoes. Positive experiences with customer service are often reported, noting swift responses and effective issue resolution, alongside efficient and prompt delivery for some. However, some customers noted significant concerns regarding product quality and durability, with items showing wear quickly, faulty zips, or poor finishes. Many also experienced issues with delivery services, including lost or delayed orders, damaged packaging, and difficulties communicating with couriers. A few people felt customer service could be inconsistent, reporting automated responses or unresolved issues.

What people talk about most

Product

People report ambiguous experiences with product quality and comfort. Many customers express satisfaction,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, praising... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent and... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a pair of Aldo shoes for my husband the style looked really nice and he liked the fit at first. but after a few weeks of use the sole started showing signs of wear and the stitching near the... See more

Rated 3 out of 5 stars

Aldo used to be one of my preferred shoe shops but they have fallen off. They have become way overpriced for average footwear (e.g. £170 for basic faux leather boots). The delivery service is more dis... See more

Rated 3 out of 5 stars

The shoes are great but Aldo use Evri as a courier which isn't. I was told a certain delivery time...no parcel and no further communications from Evri. 4 days later I complained. The lady I was dealin... See more

Rated 4 out of 5 stars

ALDO as a reputable brand are on the decline. Being a past customer I decided to treat (because spending £180 on a pair of boots for me is a real treat) myself. The postage itself was slow-ish. What... See more


Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Handbags Shop

Written by the company

Five decades ago, a young Aldo Bensadoun (or as he is affectionately known, Mr. B) set out to realize his dream of becoming the best shoe retailer in the world and the rest is history.


Contact info

3.4

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(381)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Great. Sandals were lovely quality and looked exactly the same as the website photos (sometimes they don’t and colour varies). Really pleased. Fast delivery too.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

A holiday find

I saw a gorgeous pair of sandals on holiday, looked and found them online. They were reduced and in stock in my size. Placed an order and they were delivered and waiting for me when I got home. They are so comfortable and the colour means they go with any outfit.

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Bluewater Poor

Bluewater. Poor. Only popped in to get some shoes that my mum saw last week.
Guy behind till with beard, said "mate what size though becuase theyre very limited" in a really patronising way. Felt like he didnt want to serve me and was as if I felt ushered out the shop. Wasnt even busy, only had 1 customer.

25 July 2025
Unprompted review
Aldo Shoes UK  logo

Reply from Aldo Shoes UK

Thank you for taking the time to share your feedback, and I am very sorry to hear about your experience at our Bluewater store.

We appreciate you bringing this to our attention, and we will ensure your comments are shared with the store team so this can be addressed internally.

If you would like to provide us with further details so we can look into this matter properly, please feel free to reach out via our contact form here:
https://aldoshoes.co.uk/pages/contact-form

We appreciate you taking the time to let us know and hope to restore your confidence in shopping with ALDO.

Rated 5 out of 5 stars

Lovely comfortable trainers

Item arrived in reasonable time and well packed. The trainers were exactly as shown. The fit is exactly right - size 6.5, and they were very comfortable from the first time I wore them.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor product quality & horrible customer service

I bought a pair of £90 heels from ALDO that developed visible damage after just one wear! I contacted them within 30 days expecting a refund, as the product clearly wasn’t of satisfactory quality. Instead, they refused and offered just 30% back, claiming it was normal wear and tear.

This goes against UK consumer rights, which protect buyers when items don’t meet reasonable durability standards. After several emails, they refused to take responsibility. Really disappointing experience from a brand I expected better from.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and incredibly comfortable shoes!

I recently ordered three pairs of shoes from ALDO, and I couldn’t be happier with the entire experience! The delivery was impressively quick, and all the shoes arrived beautifully packaged with great care. Each pair looks fantastic and, most importantly, they’re incredibly comfortable to wear straight out of the box.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Shoes ordered no problem BUT!!

Shoes ordered no problem. its your delivery courier thats messed up the whole order.
They attempted delivery (there was somebody In!) and it said would try another 3 times instead they have returned to you......do not understand why!!! They where needed for a wedding

27 June 2025
Unprompted review
Aldo Shoes UK  logo

Reply from Aldo Shoes UK

Thank you for your feedback - we constantly review our processes and partners and will feed this back. Unfortunately, having tried using the majority of couriers, there are always occasions where things don't go to plan; we very much hope this didn't impact your wedding outfit too much.

Customer Support
ALDO, UK

Rated 1 out of 5 stars

Dodgy refund policy!

First and last time I buy from this store! Bought a pair of shoes online and decided to return it as I didn't like it.
Online return was £3.95 so I decided to return my shoes directly in store.
My return was approved but I didn't get my money back! Aldo took my details, gave me a written confirmation on a piece of paper and told me I should get an email within 24h and my money back in a few days.
When I pointed out that it was not common practice in ANY other stores, and that I should get my refund straight away, the staff told me it was their policy and they didn't understand what my problem was.
This is unacceptable and borderline dodgy for a high street retailer! I left with zero formal proof that I would receive a full refund.

4 July 2025
Unprompted review
Aldo Shoes UK  logo

Reply from Aldo Shoes UK

Hi Ana,

Please can you provide your order number to check that your item(s) have now been refunded? If not, it's likely you'll be refunded shortly.

We've recently had to make some technical changes to our in-store returns process, but can confirm we're once again sending emails to customers to confirm we've had their items returned.

Feel free to raise a ticket with us instead:
https://aldoshoes.co.uk/help

Thanks,
Customer Support
ALDO, UK

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