ALD Automotive UK Reviews 1,974

Following my previous 1 star review, I had to write this follow up review and to thank one of the complaints team Harley. S for finally resolving my issue. Harley provided excellent service from the m... See more

I spoke to a very professional, helpful lady (Phoebe B) who was lovely to deal with. I had a complicated query, and she took time to understand and sorted everything out, sending copies of invoices et... See more

What Rare Joy. Super professional client focused team, every single ALD Team Member have been efficient, focused on solutions and personable. This Firm stands head and shoulds above the Competit... See more

We want to buy out our lease....what an absolute joke!, surely in the amazing technologically advanced world we live in, it would be as easy as looking up the buy out value, bank accounts details to... See more

Spoke to Tracey who explained the options we had at the end of our lease deal. She offered us several different options, all really clearly explained in a friendly, helpful manner. Definitely recommen... See more

I was impressed from the outset by Tallulah Purnell of ALD. I have phoned ALD almost everyday for several weeks trying to meet the rather stringent conditions for the sale of my PCP van to my next doo... See more

We had an issue with a van that was financed through ALD automotive, UK I contacted a manager called Ben who talked through the problem,Ben helped us out step-by-step and was very sympathetic through... See more

If I could give a minus number for this company I would. I have had ongoing discussions with this company for 6 months about rental figures they keep saying I owe them, and I keep proving I don't o... See more

This 5 Star review is based purely on my experience with Cheryl today! Prior to speaking with Cheryl I had a stressful experience with another advisor who was rude and condescending I wasn't prepared... See more

AVOID this lease company at all costs, quick to take your money but any issues at all & you will struggle to get in touch with them, get a response to an email or any assistance whatsoever! As quoted... See more

Same scenario as some of the other reviews on here. Transferred over from Leaseplan. I paid the balloon payment and the secondary term was still taken and has still not been paid back. Jumping t... See more

Was previously with leaseplan got transferred to ald months ago, iv been trying to get an issue of selling my van sorted for 15 months ago and still counting Has to be the worst company iv ever de... See more

Ongoing issue with a new lease vehicle having significant defects that the dealer/manufacturer cannot resolve. ALD do not reply to emails or answer the phone. Finally got through to them after hours h... See more

Cheryl M dealt with my issue with understanding and compassion. Following up with me throughout the day! She is a prime example of wonderful customer service that makes the client feel valued and list... See more

I lease my Kia proceed and all customer care is done via ALD. There are always friendly on the phone and always deal with any problems quickly with outcomes that have always left me extremely please... See more

My company had 5 year business lease on a vehicle , with the term ending in 4 weeks. The plan to sell the vehicle privately was our preferred route. To do this you need great comms and efficiency from... See more

I have tried to get a number plate for a trailor and have been told as I have a lease car I need to contact ALD, which I have done. I have heard nothing back for months so raised a complaint in Januar... See more

Lianna S and Tyler have been customer centric and gone above and beyond. Both have great manner, they are polite, respectful and considerate making sure all obstacles and challenges are overcome i... See more

It's been over a month since I first wrote a review on Trustpilot and my case was apparently passed to a team that could help me. I've still not been contacted by anyone to fix the issue with my car.... See more

Had to call ALD today for the first time to find out a few facts on my lease car and after a little wait I was very impressed with the response I got from Cheryl she was so helpful and answered all m... See more

I spoke with Caitlin as I had a few questions around the contract and return dates and costs. She helped me efficiently and without hesitation providing me with the information I needed.

Cheryl was amazing, she explained my whole situation, options, and was very polite. Answered all of my questions and gave me tips on what to do in certain future situations. Amazing customer service!... See more

The person I spoke to (Ellie) was very good, had all the answers, clearly understood perfectly what I was asking and provided me with the correct information. I left the call feeling very satisifed an... See more

Having never had to deal with a contract end before I was fairly clueless about the process. Cheryl was very patient and answered all my questions thoroughly and left me feeling much happier about wha... See more

This is my first car with ALD and after four great years of stress-free driving, my term has come to an end. Once I received the notice, I called customer services to find out more about the process.... See more

Cheryl M, took my call today. She was incredibly helpful friendly and understood what I was needing .. even when I wasn’t too sure myself. Bonus is definitely required for her.

Completely incompetent business Absolutely useless service! Had our wrong addresses for ~6 months with no email replies at all when trying to change Even when confirming - they confirmed the... See more

A very helpful customer service today on the phone, kind, patient advisor. I have been leasing cars through ALD for years with no issues.

Leased a VW PHEV Tiguan via ALD. Big issues with the vehicle from the outset, software issue meant that when charging the car it left the 12v battery flat & second issue warning systems continually “f... See more

Lucy listened to my issue with patience. She said she would email me the forms to resolve my issue. The forms arrived in my in box before I finished talking to Lucy. My second query was deal... See more

Coming to the end of my contract with ALD and the whole process has been excellent, recently needed help with the car transition stage and they couldn’t be more helpful. Will definitely be a returning... See more

I had the pleasure of speaking with Alin today. He was extremely helpful and made what could have been a rather stressful experience really straight forward. Great customer service from Agent Alin

*AVOID ALD AT ALL COSTS* Fundamental issue with leased car. The manufacturer can only deal with ALD. 13 weeks on ALD are not interested. Suggesting I only deal with Financial Ombudsmen. Stil... See more

Took out a 2 year lease with them and returned the car with less than contracted miles. S11 of contract is titled 'Expiry of Agreement'. Subclause 11.11 states ' Where the vehicle has recorded mor... See more

My original contract was with Leaseplan, who ALD bought. Unfortunately Leaseplan messed up the renewal of my contract. Two months of trying to work out who to speak to to avoid being on the rolling co... See more

Hi Anna,you are being disingenuous in your response. The complaint was closed because you told the BVLRA that you upheld my complaint and that you were processing the repayment.Someone named Emily ema... See more

I have an outstanding complaint that is now at 16 weeks, still awaiting a complaints handling to even review it. This was for charging maintenance on a car neither the AA or Kwikfit would replace... See more

The guy helping me, Kyle B, was obviously listening to what I was asking, helped me discuss options such as contract mileage etc and talked through options with me by asking me pertinent questions to... See more

Rachel Smart was professional, knowledgeable and patient with my questions. The experience up to then hadn’t been the finest but we got things resolved and she was excellent. Thank you

The person with whom I spoke was very helpful, polite and gave me all the information I required. She then emailed me the information so that I had it in writing. The only negative point is I waited... See more

I had need to contact ALD to discuss a minor financial issue. The person I spoke with ( Paula M.) was very helpful in explaining and resolving my issue to my total satisfaction.

Hands down one of the worst services I've experienced indedendant industry/service. Took them mulptile emails (always on different threads), attempted calls (not once did I get through, must have call... See more

Gary Tarbox is an absolute star, always cheerful, nothing is too much trouble, goes above and beyond well done Gary keep up the good work

Rachel was absolutely diabolical to deal with, rude, obnoxious and sarcastic. She’s not the first unprofessional ive had to deal with. Im counting down the days I can end the agreement. I’ll never use... See more

I had a complex query regarding transferring ownership of some vans. The lady who took my call was very patient and helpful (Cheryl M) and has really helped.

Still only two stars for ALD as a company as they have taken so so long to sort out my problems. HOWEVER That said i will give 10stars to a lady by the name of Sammeera ALD Should take note of t... See more

Just had a really smooth and pleasant experience with ALD. The lady on the phone was super helpful and got me all the info I needed straight away. Really appreciated how friendly and efficient she was... See more