Alchemists Workshops Reviews 10,764

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly, helpful, and welcoming interactions they receive. Many appreciate the amazing prices and great value offered on a wide range of products, making it their preferred choice for hobby gaming items. Reviewers frequently mention the fast and timely delivery, with orders often dispatched quickly and arriving well-packaged and in perfect condition. However, some people were dissatisfied with an in-store experience where they felt pressured to purchase an item after inspecting it, despite no clear policy or seal indicating this requirement. A few other people also felt that while prices are great, pre-orders did not always arrive on the release day, and some orders were altered just before postage.

What people talk about most

Delivery service

Consumers consistently report positive experiences with the delivery service, frequently highlighting its... See more

Product

Reviewers mention positive feedback about product, often praising the quick delivery and excellent packaging,... See more

Price

Users describe positive interactions with price, frequently highlighting good, great, and competitive... See more

Service

Customers consistently report excellent service, with many describing it as great, friendly, and... See more

Order

People report positive experiences with order, praising the fast turnaround and quick delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally I stated that I'd have given this 5 stars if we were allowed to buy two items per household as both my son and I are Gundam TCG players, and find ourselves having to go without or pay infla... See more

Company replied

Rated 5 out of 5 stars

Yet again the trusted supplier has stepped up to support the Pokemon comunity. Their distribution has adapted several times over to prevent resellers from styfulling the market share. By restricting p... See more

Rated 5 out of 5 stars

Whether you’re purchasing miniatures, CCGs or hobby supplies (and plenty more), there’s nowhere better than Alchemists Workshops. Lowest prices around, but that’s only part of the story; customer serv... See more

Rated 5 out of 5 stars

Couldn't fault the service I received today from walking in the door to leaving. I received friendly, helpful and welcoming service. My husband shops here a lot and I came to get him some birthday pre... See more


Company details

  1. Hobby Store
  2. Game Store
  3. Gaming service Provider
  4. Gift Shop
  5. Model Shop
  6. Trading Card Store

Written by the company

Alchemists Workshops was established as a company on August 25th 2015, with the aim to provide the best War-gaming experience available. This is accomplished by offering the lowest prices, excellent customer service and the fastest delivery times possible, without any compromise. To take care of our customers gaming needs we have gaming tables as well as event nights. As we like to say “we put the war in war-gaming” How we do this? By using real time stock management systems, if an item is shown in stock, we physically have it in the store. We work efficiently as a team, double checking to make sure there are no mistakes. We provide accurate and precise dispatch times to all customers when placing an order. And finally in the unlikely event of an unexpected change we keep customers informed and up to date at all times. We are always improving. Our stock levels will always be continually improving till we have at least one of every item in stock 24/7. As a result of this, the ranges we offer will be always looking to grow, until we are your one stop war-gaming solution. Our service, shop and website are always improving and looking to be more helpful. That said, we listen to our customers and take all feedback seriously, to allow us to deliver the best possible experience. We would love to hear back from you at contactus@alchemistsworkshops.com

Free shipping over £50

Free shipping over £50 in the UK

Free Shipping is eligible on all orders over £50.00 within the UK, except for The Orkney Islands and The Outer Hebrides, unfortunately, Royal Mail charges for delivery to these areas are almost the same as to the EU. If you wish to have a parcel delivered to an address in these areas please be so kind as to contact us at alchemistsworkshops@gmail.com for a quotation. Parcels within the UK (except for the two areas above) are either sent Royal Mail Second Class Signed For (Usually taking 1-2 days to arrive) or via Courier (next day delivery).

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good customer service

Good customer service
I requested a last minute change to the order which was made in time and I was kept updated

30 December 2025
Alchemists Workshops logo

Reply from Alchemists Workshops

Good evening,

Thank you for your review and kind words,

We would love to know what we could have done to earn that ever elusive 5th star from you?

Any feedback would most welcome.

Kindest Regards

Customer Service Team

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. The interface is straightforward and well organized, making the process easy and stress-free. Transactions were fast, and the quality of the overall service was excellent. I feel confident recommending this to anyone.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! The website is simple to use and everything works perfectly. Orders are processed quickly, delivery is timely, and support is responsive and helpful. I’m very satisfied and would recommend this platform to anyone.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Alchemists Workshops is amazing

Alchemists Workshops is amazing — unique products, excellent craftsmanship, and customer service that truly cares! ✨ Every order feels special and rewarding, making the shopping experience a real delight.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

If you’re considering buying from here - DO IT!!

I placed this order for my partner for Christmas as he’s both incredible at painting and loves many factions of warhammer (please don’t quote me on them this is all new to me lol) this was shipped super quickly and I was provided with updates through the whole process. I can’t rate the service highly enough.

30 December 2025
Rated 5 out of 5 stars

Alchemists Workshops offers excellent…

Alchemists Workshops offers excellent prices, fast delivery, and a great selection of hobby products — I’m really impressed with my experience. Their friendly customer service and care with packaging made the whole purchase smooth and enjoyable!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great little site

After some searching, came across this site which had the best prices + postage

Can’t be sure why but I had some DNS issues, but was able to complete my order and they communicated clearly when to expect delivery for items not yet in stock

Great first time purchase

23 December 2025

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