I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
Company replied
I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
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I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
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Company details
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to use software and super quick…
Easy to use software and super quick delivery. The layflat photo books are just stunning. Very happy with them.
23 April 2026
Reply from albumworks
Hi Floss,
Thanks so much for the 5-star review! We’re glad you found the software easy to use and love how the layflat albums turned out. Happy to hear they arrived quickly, too!
Reply from albumworks
Hi Robert,
Thank you for the review! We're thrilled to hear you're happy with the quality and the speed of our service. We look forward to helping you with your next project!
The on-line portal for making the photo…
The on-line portal for making the photo books is easy to use. The support team provides the solutions to any problems that you may face. The printed photo books are beautifully made, with the photos matching what you expect them to be.
15 April 2026
Reply from albumworks
Hi Robert,
Thanks for the great feedback! We're glad you found our editor easy to use and that you're happy with the quality of your beautifully made photo books.
Very fast turnaround
Very fast turnaround. Good communication about where in the process the album is. Great printing Beautiful result.
16 April 2026
Reply from albumworks
"Hi Margaret,
Thank you so much for your great review! We’re thrilled to hear you were happy with the turnaround time and the quality.
I have made so many of these…
I have made so many of these photobooks, all through Albumworks, love the quality, love the layout, easy to manage, and quick service
31 March 2026
Reply from albumworks
Hi Alison,
Thank you for your lovely feedback and loyalty! We're glad you love the quality, layouts, and quick service. Look forward to hearing from you again soon.
The latest album that I had printed…
The latest album that I had printed lived up to albumworks advertising a good standard and had album back in a short space of time.
31 March 2026
Reply from albumworks
Hi David,
Thank you for the great feedback. We are happy to hear we lived up to our quality promise and that you were happy with the turnaround time.
Not the cheapest, but the best.
Have been using Albumworks forever…20 years. Quality product, luxury paper. Also lots of choices for book styles and sizes. The downloaded software is very versatile and easy to use. A response to help with problems is usually immediate. Speedy delivery, within the week. Not the cheapest but definitely the best.
14 April 2026
Reply from albumworks
Hi Jay,
Thank you for your long-time support! We're glad you value the quality and service we provide.
Albumworks! the best for photo book in Australia
It is my second photo book with Albumworks’s and I am really happy with the quality of their books. Having been a client of Momento for over 14 years, I has to learn their program but every time I had a problem, just a click and Sarah was there to help. I would also recommend the additional review before printing by the staff at Albumworks as they did pickup some mistakes and had great suggestions for improvement. Fast delivery is also great.
11 April 2026
Reply from albumworks
Hi Viviane,
Thank you for your amazing feedback! We're glad you're happy with the quality, support, and fast delivery.
Quality with efficiency and easy communication.
The photobook was quickly and efficiently produced, the uploading of the photos was easy, the continuous updating of progress was useful and the delivery was fast. I was very happy with the finished product.
28 March 2026
Reply from albumworks
Hi Lesley,
Thank you for the wonderful review. We look forward to hearing from you again soon.
The quality of production was…Excellent
The quality of production was excellent. I started with an 80 page book which expaneded to 100 pages. This doubled price whic reduced the value for money.
11 April 2026
Reply from albumworks
Hi Neil,
Thank you for your review. Our albums include 40 pages in the base pricing. So 100 pages would mean 60 extra pages were added. We hope that clears up the idea of pricing for you.
Albumworks Quality great
I have used albumworks over the years & have never been disappointed! If I need help I ring & they are there, even if it is silly.
28 March 2026
Reply from albumworks
Hi Lindsay,
Thank you for your continued support! We're glad you've always had a great experience and felt supported when needed.
Like the program
Like the program, but hidden images difficult to find. Searching produces answers that are not applicable, a simpler how to get started would be great.
The checkout is clutsy (difficult) and not intuitive.
7 April 2026
Reply from albumworks
Hi,
Thank you for your feedback. We are happy to hear you like the program and appreciate your feedback regarding the starting process and the checkout.
Reply from albumworks
Hi Hannelore,
Thank you so much for the lovely review.
Quality product
The quality of the product is the big standout but also the ease of which one is able to produce a book without needing too much IT know how, is great. Loads of font choices , clip art, boarders & page colours to choose from and delivered in about a week. Can’t ask for more than that.
25 March 2026
Reply from albumworks
Hi Tiziana,
Thank you for your feedback! We're glad you love the quality and found the process easy to use
Reply from albumworks
Hi Lois,
Thank you for your continued support. I'm glad to hear you love your recent order.
Nice album - Good but not oustanding
Nice album was produced. I thought for the price -more than competitors' prices - that quality would be noticeably higher but it was pretty similar to other photobook companies I have used.
24 March 2026
Reply from albumworks
Hi,
Thank you for your feedback. We're glad you were happy with the album, and we appreciate your thoughts on pricing and quality—this helps us continue to improve.
Very happy
Very easy to use and offered a great range of templates. Delivery was very fast and the quality and colours are fantastic. Will definitely do another project with albumworks.
12 March 2026
Reply from albumworks
Hi,
Thank you for your wonderful review regarding our quality. We look forward to helping with your next project.
My choice for quality and service
I have been using Albumworks for over 10 years with many photobooks printer. This was the first time there was a small printing error which gave Albumworks the opportunity to shine. They quickly responded to my concern, provided a voucher for me to get the book reprinted and gave me time to make any changes I wanted. A good company can print your photobooks. A great company treats you well when things don't go as planned. Well done Albumworks.
20 March 2026
Reply from albumworks
Hi David,
Thank you for your continued support! We're glad we could resolve the issue quickly and provide top quality service.
My Daughter’s Wedding Album
I am always pleased with the results as I have had a number of albums printed. Albumworks always emails me with how my order is progressing. My last one was of my daughter’s wedding. I loved the new binding as nothing was lost in the middle when you turned the pages. I did get this one reprinted and now have a spare as with the first copy I made the mistake of moving everything too much to the left and right as with the previous bindings you lost some of the picture in the middle where the left and right pages joined. The quality of the cover, paper and photographs were all very good. I have received many compliments for this album with some asking where I got it done. I will be using Albumworks again.
31 March 2026
Reply from albumworks
Hi Lynette,
Thank you for your continued support! We're glad you're pleased with the quality and the Layflat binding, and that your album has received such lovely compliments.
Original book damaged in transit.
Original book damaged in transit.
Excellent service to replace book without any hassle and in a very prompt way.
Great service as well as excellent quality.
2 April 2026
Reply from albumworks
Hi Roger,
Thank you for your feedback! We're glad we could quickly replace your album and that you're happy with the quality and service.
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