I would like to start by saying how much effort went into getting a GORGEOUS dress delivered as quickly as possible for an important event. Professionalism and effort are hard to come by and I was abl... See more
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Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt... See more
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I just recently bought my prom dress from here, and seeing how beautiful, good quality, and spot on it is, made me so glad with the choice i made. I recommend it to everyone even recommended it to my... See more
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My dress sizing was completely off after providing measurements. Everytime I returned to the chat there was a different person. One person told me to get assistance with lacing the corset and my dress... See more
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Company details
Written by the company
“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.
Contact info
United States
- albinadyla.com
Breach of guidelines
Reply from albinadyla.com
Dear Andreea,
Thank you for your feedback. We’re glad to hear that our website’s processing and shipping information was clear for you. As stated, our express orders are prepared and shipped within a week, and we always aim to meet — or exceed — those timelines.
If you ever need assistance with an existing order or have questions about delivery timeframes, our team is always here to help. Thank you again for taking the time to share your experience.
Warm regards,
Eriola.
The worst experienc in my life
I had an extremely negative experience with this store. I ordered two dresses on September 30th, and the problems started immediately.
The first dress was never delivered — it was shipped, but I never received it. Despite this, I was suddenly told that I had to pay €260 in taxes, which I had never been informed about in advance. I refused to pay and officially asked them to notify the delivery service so the package could be returned to the sender.
After that, the delivery company started contacting me, demanding that I pay these taxes, even though I never received the item and had officially refused it.
The second dress was never shipped at all.
From September 30th onward, the store refused to refund me for either dress. Every time I contacted them, I received only excuses — they either claimed they needed to send some kind of “confirmation email” or offered to ship the dress again.
I never wanted a replacement or another shipment — from the very beginning, I only requested a refund.
👉 Only after I contacted support dozens of times and repeatedly left public comments did they finally refund my money — almost 4 months later.
The experience was extremely frustrating and exhausting. I do not recommend this store.
30 September 2025
Unprompted review
Reply from albinadyla.com
Dear Tetiana,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you encountered with your order, and we understand how frustrating this has been for you.
Please rest assured that we are currently in direct contact with you and are working to resolve this issue immediately. Our team has already prioritized your case, and we are committed to ensuring that the refund process is completed without any further delays.
We sincerely apologize for the inconvenience caused and appreciate your patience while we finalize everything. If you need any additional assistance or have further questions, please feel free to reply to our ongoing conversation.
Warm regards,
Eriola.
DID NOT RECIEVE MY REFUND
I ordered an Albina white gown for a second wedding dress in september. I spoke with several staff members confirming that i could return the dress if it was not correct for a refund. Unfortunately when it arrived, the quality was poor. The white material had a purple tinge, the stetchy fabric looked cheap and due to these factors i decided to return the dress. It is now december and i still have not recieved a refund for a $2000 dresss. I have been back and forth with workers confirming that they will get it done or prioritise my refund. However, 4 months later i am still without my refund. Very upsettting.
To confirm i purchased this dress from the oiriginal albina dyla website.
6 December 2025
Unprompted review
Reply from albinadyla.com
Dear costumer,
Thank you for sharing your experience, and we are truly sorry to hear about the disappointment and frustration this situation has caused you. This is certainly not the standard we aim to provide, and we sincerely apologize for the delay in processing your refund.
We understand how important this purchase was, and we want to resolve this matter for you as quickly as possible. To immediately review your case and ensure the refund is finalized without further delay, we kindly ask you to contact us directly at orders@albinadyla.com
with your order number and any supporting details.
Our team will prioritize your file and assist you promptly.
Thank you for your patience, and we look forward to resolving this for you as soon as possible.
Warm regards,
Eriola.
I ordered the black mini dress and a…
I ordered the black mini dress and a beautiful green dress they are 1000% exceptional and Show stopping I will definitely order again and again it was also for to size as I sent in my measurements. 🩷
8 December 2025
Unprompted review
Reply from albinadyla.com
Dear Natasha,
Thank you so much for your wonderful review! We’re delighted to hear that both the black mini dress and the beautiful green dress exceeded your expectations. Knowing that you found them “exceptional” and “show-stopping” truly makes our day.
We’re also glad the sizing was a perfect match — your measurements helped us ensure everything fit just right. Your trust and your enthusiasm mean so much to us, and we’re grateful to have you as part of our community.
We look forward to creating many more stunning pieces for you again and again. 🩷
Warmest regards,
Eriola.
Did not issue refund after their own mistake made twice
I am going to add to this as I’ve had a terrible experience with them. I ordered Venom corset from them and they sent out the wrong size twice so I asked for a refund. Their policy is 15-30 business days to receive a refund and it’s well exceeded that time frame with no refund in sight. Do not buy from this company. I returned my garment due to their mistake twice.
*after posting this review and mentioning requesting a chargeback from my bank via email, magically 30 minutes later I’ve received my refund after waiting since 7 October (now 8 December). For those who are waiting still, I suggest you do the same.
1 October 2025
Unprompted review
Great service
Nisa was so professional..Great service! Great products! Highly recommend to visit!
5 December 2025
Unprompted review
Reply from albinadyla.com
Dear Vladlena,
Thank you so much for your kind words. We’re delighted to hear that Nisa provided you with such professional service and that you were pleased with both the experience and our products.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you again!
Warm regards,
Eriola
the best and most beautiful dresses
the best and most beautiful dresses! Nisa was so patient and lovely! highly recommend!!
6 December 2025
Unprompted review
Reply from albinadyla.com
Dear Sofiya,
Thank you so much for your wonderful feedback! We’re delighted to hear that you loved our dresses and that Nisa made your experience so pleasant with her patience and kindness.
Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back soon!
Warm regards,
Eriola
Dress was a disaster
Paid an extra $100 to have the dress made longer and was completely scammed. It arrived extremely short to the point my butt cheeks were showing, and several beads were already falling off while I was just trying it on. Terrible quality and a total waste of money.
5 December 2025
Unprompted review
Reply from albinadyla.com
Dear Darki,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and this is certainly not the standard we aim to deliver. The issues you’ve described regarding the length and beadwork are concerning, and we would like to address this for you as quickly as possible.
To ensure we can fully review your case and provide the appropriate solution, we kindly ask you to contact us directly at orders@albinadyla.com
. Our team will assist you promptly and work with you to resolve the matter in the best way.
Thank you, and we look forward to helping you.
Kind regards,
Eriola
I’m REALLY disappointed. Don’t buy here!!!
I’m really disappointed.
Please know that you have to pay for customs and taxes and they don’t tell you. The UK law is that it has to state at checkout. It has to be reasonably visually seen to the consumer.
I told him that I don’t want to pay £200 for customs and taxes. I told him that I’m happy to reject and refuse the parcel. They kept insisting that I keep the parcel they first offered to pay 50%. I said no I want to refuse the parcel and send it back and then they told me that they will pay for the customs and taxes. I agreed, but then I did tell them that what if I’m not happy with the address can I still return it and they said yes it’s for free.
The annoying thing about this company is that they will message you from six different numbers. You can’t even keep track who you’re talking to. The way they talk is very unprofessional.
The dress has now come and the quality is horrible. I’ve paid over £800 for the dress and the quality is so bad the beads are really bad and cheap.
Now that I’ve asked to refund the address, they’re all ignoring me. all of those six Numbers that was messaging me is now ignoring me. I’ve also emailed them no response. I can actually see that they’ve read my messages as well.
The sad thing is for my engagement as well.
No one tries to be annoying, but at the end of the day there’s a certain amount that I could afford and if you’re not gonna state that at checkout is not my problem.
5 December 2025
Unprompted review
Reply from albinadyla.com
Dear Yagmur,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and disappointment you have faced, especially during such an important time in your life. This is absolutely not the experience we want any of our clients to have.
Regarding customs and duties, we understand how unexpected charges can cause concern. These fees are set and collected by the destination country’s customs authorities, not by us as a brand. However, we sincerely apologise if this was not fully clear to you during checkout. Your feedback is valuable, and we will review how this information is displayed to ensure better clarity for all UK customers moving forward.
We would also like to apologise for any confusion in communication. It is never our intention to appear unprofessional or unorganized, and we understand how multiple contact points may have created frustration. We are addressing this internally to ensure a smoother and more consistent communication process for our clients.
As for the quality concerns with your dress, we take this matter very seriously. We want to review your order in detail so that we can understand what went wrong and resolve the issue as quickly and fairly as possible. Our team has absolutely no intention of ignoring you — and we sincerely apologise if you felt that way.
To assist you immediately, we kindly ask that you contact us directly at orders@albinadyla.com
with your order number, photos of the concerns, and any details you believe are important. This will allow us to provide a proper solution and ensure that your case is handled with priority.
We genuinely appreciate your patience, and we are committed to making this right for you.
Thank you for giving us the opportunity to resolve this matter.
Warm regards,
Eriola
So I placed an order in Sept 2025…
So I placed an order in Sept 2025 received the corset on 10/2/2025. I paid over $500 usd plus tax. 2 weeks later I received a letter in the mail from FedEx stating I owe $205usd Duty Tax. I have been emailing, WhatsApp, back and forth since Oct and now FedEx is threatening me with Collections’ I’m
Outraged. I have sent countless of emails and literally have gotten nowhere! Horrible horrible horrible!
2 October 2025
Unprompted review
Reply from albinadyla.com
Dear customer,
We are very sorry to hear about the difficulties you have experienced and completely understand your frustration. We want to resolve this matter as quickly as possible.
Could you please contact us directly at order@albinadyla.com so that we can review your case in detail and work with you to find a solution? We are committed to assisting you and ensuring this issue is addressed promptly.
Thank you for your patience and understanding.
Best regards,
Eriola
I'm waiting for my money for the return…
I'm waiting for my money for the return I made in August and every time I get the same answer that they have some problems, if they have problems with can they take orders? can they just cash out?
25 August 2025
Unprompted review
Reply from albinadyla.com
Dear Luiza,
We sincerely apologize for the delay you have experienced regarding your refund. Please be assured that we are in direct contact with you and are actively working to resolve this matter as quickly as possible.
We fully understand your frustration and appreciate your patience. Our team is committed to ensuring that your refund is processed promptly, and we are making every effort to address this situation without further delay.
Thank you for your understanding.
Best regards,
Eriola
Sorry this company is definitely…
Sorry this company is definitely something to look into if you consider ordering from! It took a very long time to get my refund and now I am stuck with a bill for 98.00 to ship a dress back after receiving a damaged dress. They do not get back to you and unfortunately I ithey have many people that are going through similar situations. Do your homework before ordering.
7 September 2025
Unprompted review
Reply from albinadyla.com
Dear Deanna,
We are sorry to hear about your experience. Please be assured that your refund has been processed.
Regarding the return shipping cost, we cover any extra shipping fees related to returns, but taxes and customs charges are the responsibility of the customer, as clearly stated in our shipping policy.
We always aim to provide the best service possible and appreciate your understanding of our policies.
Best regards,
Eriola
My agent Tensor was super helpful and…
My agent Tensor was super helpful and super quick at responding. The dress came within 2-3 weeks and looks and fits amazing!
4 November 2025
Unprompted review
Reply from albinadyla.com
Hi Charlotte,
Thank you so much for your wonderful feedback! We’re delighted to hear that Tensor was able to assist you so quickly and that your dress arrived within 2–3 weeks as expected. It makes us truly happy to know that the dress fits beautifully and that you love how it looks.
We greatly appreciate your trust in us and we look forward to serving you again in the future! 💖✨
Warm regards,
Eriola.
Tensor assisted with refund due to…
Tensor assisted with refund due to miscommunication regards dress. Lovely team to deal with, prompt responses.
28 November 2025
Unprompted review
Reply from albinadyla.com
Hi Malysa,
Thank you so much for your kind feedback. We truly appreciate your understanding throughout the process. We’re glad that our team was able to assist you promptly and ensure that everything was resolved smoothly.
It was a pleasure supporting you, and we’re always here should you need anything in the future. Thank you again for choosing us!
Warm regards,
Eriola.
Very bad quality
It’s a fraudulent website that sells at extremely high prices with very, very poor quality—worse than any Chinese website, and Shein would be considered luxury compared to their quality.
I bought from them the first time, and the dress was extremely bad. I requested an exchange, and they were very cooperative. I asked them to improve the quality, but the second dress they sent was even worse.
The chest padding was literally made of folded vegetable cardboard stuffed inside the bust area. The stitching was awful, like someone’s first time sewing—or like a child sewed it. The bottom of the dress was uneven, one side longer than the other, and they just glued parts together.
Basically, the website is a huge scam. The dress they sent me doesn’t cost more than $50 to make, and I bought it for $800—not including customs and tax.
I hope we stand together against this website. I will write and post about my experience so people become aware. And no, I didn’t even ask for a refund or return, because I read many comments saying they never got their money back.
9 October 2025
Reply from albinadyla.com
Hi Nuha,
Thank you for sharing your concerns with us. We are truly sorry to hear about your experience, and we understand how disappointing this must have been for you.
Please rest assured that we are already in direct contact with you, and we are fully committed to fixing this issue as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to resolve this matter and ensure you receive the quality you expected.
Thank you for giving us the opportunity to make this right. We appreciate your patience and cooperation while we work on the solution together.
Warm regards,
Eriola.
Dress was a 100/10
I ordered a dress for my sister's wedding at the end of July. The dress was custom-made to my measurements, which is why delivery took a little longer. My sister's wedding was at the beginning of October, and I received the dress in mid-September. I was initially skeptical about whether the dress would arrive on time, but the entire Albina Dyla team was very courteous and always helpful. All communication was via WhatsApp customer service. There were days when it took a little longer to get a response, but after a while that wasn't a problem for me, as they always replied with a solution and positive news. The promise that the dress would arrive on time was kept, so I can only recommend them. The dress was simply a 100/10, I fell in love with it and it fit perfectly. A big thank you to the Albina team, especially Elma, Gresa, Tensor, and Liridona.
24 September 2025
Unprompted review
Reply from albinadyla.com
Dear A.Dogan,
Thank you so much for taking the time to share your wonderful experience with us. We are truly delighted to hear that your custom-made dress arrived on time for your sister’s wedding and that it fit you perfectly. Knowing that you felt beautiful and confident on such an important day means the world to us.
We also appreciate your patience and understanding throughout the process, especially on the days when responses took a little longer. Our team—Elma, Gresa, Tensor, and Liridona—will be so happy to hear your kind words. They work with great dedication, and feedback like yours reminds us why we do what we do.
Your trust and recommendation are invaluable. It was our pleasure to create something special for you, and we hope to be part of your future events as well.
With love and gratitude,
Eriola.
I really wanted to like this company…
I really wanted to like this company because the pictures online look nice but the reality is very different. The products I received were poor quality the zippers do not work, the materials feel cheap, and the clothes look much better in photos than they do in real life.
Customer service is extremely disappointing. They act helpful at first, but once you try to return the product, they push store credit instead of giving you your money back. It has been almost two months, and I still haven’t received my refund. It’s a constant fight, messages going back and forth, and meanwhile I have no dress and no money.
Be careful they delay, argue, and avoid issuing refunds. The customer service feels fake and unprofessional.
Stay away from this company. The quality is bad, the return process is a nightmare, and getting your money back is almost impossible.
30 September 2025
Unprompted review
Reply from albinadyla.com
Thank you for taking the time to leave a review on Trustpilot. We truly appreciate all feedback from our customers, as it helps us improve our products and services.
We have searched our records but were unfortunately unable to locate an order under your name or email. We would love the opportunity to address any concerns you may have and ensure your experience with us is a positive one.
If you could kindly provide us with your order number, the email used for the purchase, or any additional details, we will be happy to investigate and assist you further.
Thank you again for your feedback, and we hope to hear from you soon.
Warm regards,
Eriola
I exchanged my dress because it was heavy
I exchanged my dress for a very beautiful one, and the girl who helped me was Eriola. She is really amazing — she helped me with all my questions and guided me step by step. The replies were very fast, and she was truly wonderful. I loved her so much. I hope the team rewards her for her constant dedication to the customers ❤️
23 November 2025
Unprompted review
Reply from albinadyla.com
Dear Dana,
Thank you so much for your beautiful message — it truly touched my heart. It was honestly a pleasure helping you, and I’m so happy to hear that you loved your new dress. Knowing that you felt supported and guided throughout the whole process means everything to me.
I always try my best to make sure our clients feel cared for, and your kind words are the greatest reward I could receive. Thank you for trusting me and for being so sweet and patient during the exchange. ❤️
If you ever need anything in the future — styling advice, help with an order, or just guidance — I’m always here for you.
Warm regards,
Eriola.
I recently ordered two gowns from…
I recently ordered two gowns from ALBINA DYLA, and while the overall journey was quite challenging, I want to highlight the dedication and support I received from their team throughout the process.
My experience began with some disappointment, as the dresses initially delivered arrived damaged. After reaching out to customer service, I was contacted by Eriola, who handled my case. She was attentive, understanding, and genuinely committed to helping me. She immediately arranged for both gowns to be replaced urgently so they could still meet my deadline and travel plans.
Unfortunately, the replacement dresses, although made with much better fabric quality and workmanship, arrived in the wrong sizes. Once again, I reached out to Eriola, and once again she remained cooperative, patient, and proactive in trying to resolve the issue. She even kept in touch during her days off, checking on the progress and making sure I wasn’t left without assistance.
I also want to acknowledge the involvement of Besa, one of the managers, who approved covering all return shipping costs on both occasions, a great relief, and additionally offered a 35% refund of the total purchase to help with alterations on my end. This gesture was truly appreciated.
Although the ordering process brought some stress and frustration, I sincerely want to thank the ALBINA DYLA team for their continued efforts, kindness, and commitment to making things right within a tight timeframe. Their customer service, especially from Eriola and Besa, truly stood out and deserves recognition.
My 5 stars go mainly to the customer service and their effective problem solving. I truly hope the brand will also take steps to improve the overall consistency and quality of their gowns to better reflect the price range they offer.
23 November 2025
Unprompted review
Reply from albinadyla.com
Dear Angela,
Thank you so much for taking the time to share your detailed experience with us. We sincerely appreciate your honesty and the recognition of our team’s efforts. We are truly glad to hear that their dedication, patience, and proactive support made a positive impact during a challenging process.
We also appreciate your feedback regarding the issues with sizing and initial fabric quality. Your insights are invaluable, and we are committed to continuously improving the consistency and quality of our gowns to ensure they meet the high standards our customers expect.
It was our priority to make things right and ensure your dresses met your deadline, and we’re grateful for your understanding and patience throughout this process. Your acknowledgment means a lot to us, and we hope to welcome you back for a seamless and exceptional experience in the future.
Thank you again for your thoughtful review and 5-star rating—it truly motivates our team to continue delivering attentive and caring service.
Warm regards,
Eriola.
Joyful Experience
I ordered a dress from here because they were having a promotion for US clients and I always wanted a dress from this company. When the dress came, it wasn’t what I expected. I spoke with a few reps to see what my options were. Anytime I called the US showroom, no one picked up, only to find out I was calling after hours. I requested to return the dress and it was accepted, but I still made an appt to visit the showroom. I decided to take the dress I was returning to my appt. Didn’t feel like going and wanted to reschedule, but the Holy Spirit told me I should go and I’m glad I did!!! NISA was TRULY AMAZING and BOMB af!! She exceeded beyond my expectation. She UNDERSTOOD the assignment. I had a wonderful experience and she made sure I left with a beautiful dress for a Holiday Gala. She also gave me an offer I couldn’t refuse!!! She made my day!!! I am so excited and can’t wait to wear it. I will definitely revisit the showroom!! Thank you so much NISA!!! Highly recommended!
22 November 2025
Unprompted review
Reply from albinadyla.com
Dear Kendra,
Thank you so much for taking the time to share your experience with us. We truly appreciate your honesty, your patience, and the opportunity to make things right. We’re sorry to hear that your first dress wasn’t what you expected, and we completely understand how important it is to feel confident and satisfied with your purchase—especially for a special event.
We are absolutely thrilled to hear that your visit to our showroom turned everything around. Nisa will be overjoyed to know how much her care, attention, and expertise meant to you. She is a valued member of our team, and your kind words are the perfect reminder of the passion she brings to every appointment.
It makes us so happy that you found your perfect Holiday Gala dress and that your experience ended on such a beautiful note. We can’t wait to see you again in the future, and we are truly grateful for your trust and recommendation.
Thank you once again for choosing us, and we wish you an unforgettable time at your event!
Warmest regards,
Eriola
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