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3.3
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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The company advertises a fake product for treating water in ponds on Facebook. It is part of a company Loncdon Company Ltd registered in London and Hong Kong. It lists one director only, who is based in China. The website and the answers to emails sent are all very similar to other websites promoting similar types of fake products for treating water. It has no contactable address in either Hong Kong or the UK.
Its plastic it can't bend paper. Everything was a lie. Scammers
Reply from Alaskatag
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@alaskatag.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
The machine will not work the pin comes out every time you try to bend a spoon
Reply from Alaskatag
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: service@alaskatag.com. Our professional customer service team will look into your case and provide you with assistance within 24 hours. Please give us a chance to address this matter for you; thank you very much.
Reply from Alaskatag
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: service@alaskatag.com. Our professional customer service team will look into your case and provide you with assistance within 24 hours. Please give us a chance to address this matter for you; thank you very much.
The product was really good. The kids loved it!
I thought the ring bending tool was made of some type of steel so it could bend spoon or forks into rings, like it shows it doing. Instead what I got was made of some type of plastic. wont bend the mildest of metals, the block just pushes out of the slot. wasted my money.
Reply from Alaskatag
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@alaskatag.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Good customer service. They were so pleasant on the email and they showed empathy.
Very good online service and products met my high quality standards.
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