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Britannia Movers - East  Reviews 

1,044
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and highly efficient moving teams who go above and beyond to make the entire relocation process completely stress-free. People note that the staff members are exceptionally polite, friendly, and hardworking from the initial quotation all the way to final delivery. Some reviewers were not happy with occasional instances of property damage and a perceived lack of adequate protection for specific items during transport. A few consumers also mentioned that difficulties with getting responses regarding compensation or complaints about broken possessions left them feeling somewhat disappointed.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, highlighting their polite, helpful, and... See more

Service

Consumers find service to be positive, highlighting professional and efficient experiences throughout their... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and concern.... See more

Delivery service

People report ambiguous experiences with delivery_service, noting both very smooth moves and significant... See more

Quality

Reviewers share mixed feedback about quality, with many expressing satisfaction regarding the care taken with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over the three days Britannia Cook moved us from Peasenhall to Snape, things could have not gone better. Everything went very smooth over all three days and the guys (Mark P, Mark Murray, Adam & Jos... See more

Company replied

Rated 5 out of 5 stars

The whole package. Being able to provisionally book the date, then the person who came to see & price our move. being able to hire your sturdy boxes witn refund when you collect them. Helpful packing... See more

Company replied

Rated 5 out of 5 stars

WoW - Kevin,Josh&Mark MURRAY moved us yesterday (Weds 29th) to Lowestoft. What a fantastic bunch of guys they were - nothing was too much trouble. Restored our faith in removals after a previous BAD E... See more

Company replied

Rated 5 out of 5 stars

From start to finish Alan Cook were great. They answered all our questions, were flexible and accommodating when our completion date moved, and the father-son duo who fulfilled our move over the 3 day... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

Britannia Alan Cook, Britannia Harrison & Rowley and Britannia Pink & Jones became sister companies in October 2024. This means our trusted, family-run business now proudly covers a larger part of the East of England with a combined fleet and team, our capacity is now stronger than ever. With a combined heritage of over 370 years, the teams at Britannia Alan Cook, Britannia Harrison & Rowley, and Britannia Pink & Jones have been trusted to move and store belongings with care, precision, and professionalism. We proudly serve Norfolk, Suffolk, Cambridgeshire and Northamptonshire offering local, national, and international removals, including regular services to Europe. Whether you're relocating your home or business, or need flexible storage solutions, we’re here to help. None of this would be possible without our exceptional team. Our staff are experienced, knowledgeable, and genuinely friendly they're always willing to go the extra mile to ensure your move is smooth and stress-free. In the past year alone, we’ve helped over 2,500 customers move and provided tailored storage solutions for countless others. We are proud members of the British Association of Removers, holding many Quality Standards that reflect our commitment to excellence. Our Services Include: Domestic & Commercial Removals Home & Business Removals Secure Storage Solutions Full & Fragile Packing Services Shredding Services Document & Archive Storage Contact us today for a free, no-obligation quotation: Britannia Alan Cook - 01508 520631 Britannia Harrison & Rowley - 01480 279700 Britannia Pink & Jones - 01536 211166 Learn more at: Britannia Alan Cook - alancookremovals.co.uk Britannia Harrison & Rowley - harrisonandrowley.co.uk Britannia Pink & Jones - pinkandjones.co.uk

We're Here To Make Moving Exciting, Not Exhausting

Written by the company

Family Run for Over 40 Years!
It’s our fantastic team that really sets us apart. Everyone here is full-time, professionally trained, and genuinely friendly, helpful, and always willing to go the extra mile. We care about delivering a great experience every time, which is why we’re proud members of the British Association of Removers and proud holders of six respected quality awards.

Contact info

Promotion box for Britannia Movers - East

Experts in Every Move

We're here to make moving exciting not exhausting!

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,044)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend

Friendly bunch who worked quickly with cheer. Would recommend.

18 November 2025
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Reply from Britannia Movers - East

Thank you for taking the time to leave a fantastic review. We’re pleased to hear our team’s cheerful approach and quick work made a good impression.

Rated 5 out of 5 stars

Excellent service

Excellent service, they arrived on time, very polite young men, Cameron and Jonny, everything moved quickly and efficiently, no problems, first class service from quotation to completion would certainly recommend and use again.

26 November 2025
Unprompted review
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Reply from Britannia Movers - East

Thank you for your feedback! We're glad Cameron and Jonny provided polite, efficient service from start to finish. We appreciate your recommendation!

Rated 5 out of 5 stars

Arrived on time and were very…

Arrived on time and were very professional and took care of all items

5 December 2025
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Reply from Britannia Movers - East

That's brilliant to hear Nick! - all three of those things are extremely important to us and we take great pride in providing. We really appreciate the 5 Stars. Best wishes from the team.

Rated 5 out of 5 stars

Highly Recommend

The removal men made an otherwise stressful day into one of humour, caring and one of trust. In the morning of our move, they were highly efficient. In the afternoon Ollie & Terry took care of us equally efficient and caring. Would highly recommend your company, we won't be moving again, but if we were, you would be our first choice. Thank you very much.

21 November 2025
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Reply from Britannia Movers - East

Has made our day reading this, thank you so much for your kind words and recommendation Trevor! We're so pleased we could alleviate the stress out of your move and bring care, trust + good wit instead! Wishing you every happiness in your new home.

Rated 5 out of 5 stars

A new beginning

I would like to thank all people involved for all the help they gave me, very professional approach.

21 November 2025
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Reply from Britannia Movers - East

Wonderful to hear Mr Morgan! We're so pleased we could help you with your move and very grateful for your kind review. Wishing you the very best in your new home.

Rated 5 out of 5 stars

Both Tom and Andy were incredibly…

Both Tom and Andy were incredibly helpful in both moving me out of my old home and into my new one. I would highly recommend them to anyone.

7 November 2025
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Reply from Britannia Movers - East

Thanks so much for your 5stars and recommendation Mr Farley! Means an awful lot to the whole team. Wishing you all the very best in your new chapter.

Rated 5 out of 5 stars

Excellent service

The men were very helpful and friendly and nothing was too much trouble. They were careful with the loading and unloading of the Lorries and worked extremely hard, nothing was damaged. They remained cheerful and helpful throughout the whole move which was over two days.

12 November 2025
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Reply from Britannia Movers - East

Thank you so much for the 5 stars and excellent feedback! The crew members will be pleased to hear their care and high work ethic was recognised. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Britannia Alan Cook were great from the start

Britannia Alan Cook were great from the start. Felt I was in good hands by the friendly helpful professional approach of Joanne in the office who arranged it all and later gave me extra boxes to help pack books in advance. Keith was helpful in quoting and agreeing to reassemble things. Terry was an amazing packer! The three lads brilliant removes at both ends. 100% service

21 November 2025
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Reply from Britannia Movers - East

Thanks so much for the 5 stars and great feedback Andrew. We're pleased that you were happy with the service from start to finish. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Very friendly team.

I have allotted five stars as the lads were in general very good, friendly and obliging. My only criticism is the lack of care taken with moving my Christmas cactus which I have had for 25+ years. It sustained a massive amount of damage and I feel that it could have been handled differently. I accept that it is a large and heavy plant but with a little more thought and care it should have survived in a better state.

20 November 2025
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Reply from Britannia Movers - East

Thank you for the five stars and your feedback Val. We're really sorry to hear about your Christmas Cactus. We'll be sure to take your feedback onboard and speak to the crew involved. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Great service

Very attentive, professional & friendly service. Definitely felt our belongings were in safe hands.

10 November 2025
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Reply from Britannia Movers - East

That's wonderful to hear Debi, thanks so much! Best wishes in your new home.

Rated 4 out of 5 stars

Britannia Pink & Jones did a great job…

The team from Britannia Pink & Jones were great, very friendly and worked hard to pack us up. It was not a straight forward move as we were moving some stuff to our new house and some stuff to a storage facility and we were moving from Rugby to Scotland! I had marked everything clearly and there was a mix up with some stuff going to store that should have come to the house and vice versa but overall the team were really good and obviously I cannot comment on the stuff in store as we have not unpacked that but everything that did come to the house was packed really well and there were no breakages. The two guys who came to deliver our stuff to the house and then take the rest on to the storage facility were brilliant and worked so hard to get everything sorted for us, they really were excellent. I would recommend Britannia Pink & Jones especially if you are just doing a house to house move.

17 October 2025
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Reply from Britannia Movers - East

Thank you so much for taking the time to give us a review and provide feedback on your experience Sarah! We're grateful for your recommendation and wish you all the best settling into your new home in Scotland.

Rated 5 out of 5 stars

Joanne was really helpful in making…

Joanne was really helpful in making arrangements when completion date kept changing. Movers were really helpful, quick and careful.

7 November 2025
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Reply from Britannia Movers - East

This is wonderful to hear, thank you for taking the time to write it. Our Joanne is brilliant at making sure everyone is looked after! Best wishes settling into your new home.

Rated 5 out of 5 stars

Moving on

This was a big move from Norfolk to essex.the 2 men that moved us were brilliant
.nothing was to much trouble.also had a sense of humour that took away the stress.
Cannot fault the service thankou

6 November 2025
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Reply from Britannia Movers - East

This is so lovely to read, thanks so much Mrs Sykes! We're so pleased you were happy with our service + got our humour! Best wishes in your new home from the team.

Rated 5 out of 5 stars

Excellent from start to finish

From the moment we met Shirley we were impressed with this company. She was very thorough and easy to deal with. As our date for moving was very sudden in the end, Shirley came back to requote so as to take into account all that we’d moved to a storage unit.
On removal day the small van arrived early and the guys got on with starting the pack. The big van arrived later and we were all packed up ready to go before 11am. At the other end, the team had us moved in by 2.30. A great bunch of guys, we couldn’t have wished for a smoother move. Definitely recommend.

23 October 2025
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Reply from Britannia Movers - East

Hi Pamela,

Thank you so much for taking the time to leave such a kind review. It is great to hear everything went well and we were able to alleviate all the stress that comes with moving home.

We will ensure your positive comments are passed onto Shirley and everyone involved and we hope you are settling into your new home.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! The team was friendly, efficient and very careful with all our belongings. They made the move stress-free for us. I’m really pleased and would definitely use them again.

31 October 2025
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Reply from Britannia Movers - East

Hi,

Many thanks for leaving a nice 5* review.

We are happy to hear we were able to alleviate all the stress of moving and will ensure your positive comments are passed on to the crew.

Rated 3 out of 5 stars

I think I paid too much for my service

The move is going well but we lost a bin and the lid of the other one, and also the mower tray was damaged, I sent an email to the company asked if there was any compensation but they totally ignored me and never answered. We paid for the a big lorry and 2 vans but at the end they just put everything in the big lorry and we never see the 2 vans, I think I overpaid for the service.

23 October 2025
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Reply from Britannia Movers - East

Thank you for getting in touch, and I’m sorry to hear you feel dissatisfied with aspects of the service.

To clarify, the two additional vehicles were arranged purely to accommodate extra staff so we could assist with loading more efficiently. As our team arrived a day earlier than originally planned to ensure an early start, those extra vehicles were no longer required on the day, though the staffing provision remained in place that was quoted for.

We’ve reviewed our emails and unfortunately haven’t received any correspondence regarding the issues you’ve mentioned. We take concerns like this seriously, so please could you email us at removals@harrisonandrowley.com? We’d appreciate the opportunity to discuss your experience in more detail, including the missing bin and damaged items.

Rated 5 out of 5 stars

There was nothing I could fault.

There was nothing I could fault. The packing up was efficient and we were delayed unloading but they pulled out all the stops and unloaded very quickly. Thank you.

16 October 2025
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Reply from Britannia Movers - East

Hi Sue,

Many thanks for leaving a nice 5* review.

We are happy to hear we were able to alleviate all the stress of moving and will ensure your positive comments are passed on to the crew.

Rated 5 out of 5 stars

Arrived on time loaded fast were…

Arrived on time loaded fast were unloading before we arrived which was good, just finished as it started to pour with rain, smooth operation great bunch of lads.
Only two minors, damaged socket while removing large fridge freezer, which I was able to quickly replace, and said FF door bracket got left behind but was posted to us, all in all excellent result, highly recommended

14 October 2025
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Reply from Britannia Movers - East

Hi,

Thank you so much for taking the time to leave such a kind review.

It is great to hear everything went well and we were able to alleviate all the stress that comes with moving home.

We will ensure your positive comments are passed onto everyone involved and we hope you are settling into your new home.

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful in what was not the easiest moves due to restricted access at destination

14 October 2025
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Reply from Britannia Movers - East

Hi Keith,

Thank you for your 5* review.

It is great to hear everything went smoothly and we hope you are enjoying your new home.

Rated 5 out of 5 stars

Brittania were well organised and…

Brittania were well organised and slick, making the days leading up to and beyond, as well as the moving day itself, very straightforward.

25 September 2025
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Reply from Britannia Movers - East

Thanks for much for your 5 Stars and great feedback Shaun!
We're so pleased to hear your experience was positive and straight forward from start to finish. Best wishes in your new home.

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