Alan Boswell Group Reviews 282

I rented out my aunts house so not to leave it empty, did everything right, got an estate agent to complete tenancy agreement etc I took out landlords legal expenses insurance out with Alan Boswell group for reassurance. When the tenant left there was damage to the carpet and one of the doors done by her dog, to replace the carpet and doors was just over £1000. Alan Boswell group refused to help because there was no valid check in/inventory report complete as per page9 of the policy wording. Inventory to me means furniture, fridges etc not fittings such as carpet and doors, should you also include ceilings, chimney breasts, wall paper or skirting boards. An absolute nonsense and an example of insurance companies using small print and terminology to not honour a policy taken out in good faith

V prompt quotation which was a much better price than my original broker. I need to complete the rating when I make a claim - hopefully a long time in the future :) !

Poor customer services, i will not use these guys again.

There company and mergers failed to insurance my property and did so in the wrong name for 15 months, they did refund after a year + of chasing and they think it is ok not to compensate for breaching my lease as i had no insurance nor for my wasted time.

As with everything they do for me they are very efficient, helpful and sensibly priced for the insurance they offer.

I received good advice and help with my renewal

The customer service is and always has been first class. I’m quite sure we were given the best quote possible for our car insurance but it did seem high- market conditions

Wow I wish I had seen the other reviews before I used them for my motorhome insurance what a scam impossible to get hold of
Make so many mistakes wrong reg , wrong advise re breakdown offered compensation of a measly £20 last year -never paid
Told me its fleet insurance as all on one policy but no discounts for fleet and if claiming it’s suddenly all separate policy’s so all separate excess
When making a claim -don’t bother it will be your fault and they will wriggle out of everything DO Not go near the company albeit they are the broker not the insurer they took £7000 of which I’m sure they take a healthy cut and give no support when needed

Very quick and efficient, little waiting time on the phone.

I am very happy with the service I get from Alan Boswell Group and would definitely recommend them.

The person who answered my call dealt with my renewal in a very professional and helpful manner, especially as they had to consider an omission from my renewal invitation letter. As regards this person my review is for five stars. The reduction in one star relates to the overall experience.

Excellent services

Friendly helpful staff. Nothing was too much trouble.

I had to point out an error in the cover offered, but apart from that received good service and got a good deal on re-insurance

Have been an ABG customer for several years. Very efficient, good communications, friendly, never had a problem. Is all you can ask for so won't be looking to go elsewhere in the future.

Always a good experience when dealing with Alan Boswell Group

always e-mail with new quote with plenty of time to look elsewhere,

Requested a quote for house and buildings insurance some two weeks before expiry. Reminded them after a week. No callbacks or any response whatsoever, don't know if they were all wfh but clearly disinterested. Thank you Alan Boswell for your lack of response - due to time constraints, I have now been lumbered with a 40% increase from my original insurer! Don't waste your time with these people.