Airwallex Reviews 

Good support.
Thanks to robin

Company support is very responsive. As a software it has solved many of my problems.

I clearly selected the company is in UAE. Airwallex gets you to sign up with your details. When you start KYC you are told UAE is not a supported region. Why can't they just be honest and clear that UAE is not supported at the outset.

Wasted time signing up.

Now to get my data erased, they are claiming the right to retain my data. Surely this must be illegal to capture data under false pretences.

I seem to be having the same problem with Airwallex as many other people. Payments 'rejected' randomly and held for indefinite amounts of time. This is very concerning. They use bots for just about everything customer service wise. I have launched a complaint with the Australian financial ombudsman to have them return missing funds, but based on what I am seeing here, I should not continue business with them. Equally concerning is that the same bots they use to handle customer service are responding to complaints on here.

Very poor customer support. There has to be a transfer made back to the beneficiary account. The only thing that has to happen is check a bank account number and make the transfer.

I' waiting for three weeks now for a reply and my "dedicated account manager" Tharun is totally neglecting me. His last response was 18 days ago and just doesn't respond to my messages. No information is given, nothing. This is not the first time unfortunately.

The worst thing about it is that this is part of a case which is taking more then three months now and my money has been stuck since then.

STAY AWAY — They held my money for over a month, then made it disappear without a word.

I run a small business and had incoming B2B payments sitting "pending" in my Airwallex account since early May 2026. Over the course of Months, I sent follow-up after follow-up to their support team. Every single response was a copy-paste non-answer: "we're treating this as a priority", "our specialist team is reviewing this", "please be assured your funds are safe." Charry, Honey, Emily three different agents, zero actual progress.

They asked me for my business website (which was already on file) as part of their "review". I provided it. Still nothing. Weeks passed. I explicitly told them I needed the funds to pay bills by a specific date. Their response? Another apology, another empty promise.

Then, on June 5th, I logged in to find that all pending payments had simply vanished from my account. No notification. No email. No explanation. My customer confirmed the second payment was returned to their account, but the first payment from April is completely gone. Thousands of euros, just disappeared without a single word from Airwallex.

I was told multiple times my funds were "safe". They were not. This is not a fintech company you can trust with your business cashflow. The support is a wall of polite, useless auto-responses designed to run out the clock while your money sits — or disappears.

If you rely on incoming payments for your business, do not use Airwallex!

Airwallex have frozen our funds for over 5 months without explanation or update all we continue to receive are standard fob offs from their 'customer service'. Use a serious bank for your FX business these guys are amateur and more interested in TV advertising it seems.

Easy banking, great experience

Thank you for your response, but if it takes a negative review on trustpilot to get assistance that says it all. I have now cancelled my subscription and currently waiting for a "specialist" to contact me to terminate the account!

Payments made into my account rejected by Airwallex, funds not returned to sender, having to jump through hoops to get any kind of help and my so called account manager is MIA. My clients, rightly so won't resend the payments to an alternative account until the original payment made to Airwallex is returned to them, so I am now without income until Airwallex pull their finger out and return funds to the sender, given all of this it's a fair to say that future payments won't be sent to the Airwallex account and once rejected payments have been resolved I will be closing the Airwallex account

My business is switching from Wise to Airwallex, I have Airwallex account active long time ago, but I have not used it, It is said my account is under review because of dormant to some period of time, and the quick review will be up to 2 days. Since I receive my payout from Stripe shopify at Jun 2, 2026, up until now it has been 2 days, June 4, 2026, the payment still in pending, Customer support only AI support, can not talk to real person, Ticket was created, same answer yesterday from a support about up to 2 days review. I asked when the money will be available, but, I Have not gotten any reply. I read Airwallex is good for scale up Ecommerce business, I hope Airwallex will give me a good experience, otherwise I will switch back to Wise.

If my money is not available by today or tomorrow, I will make a report to Monetary Authority of Singapore.

It is better that you improve your support like Stripe, and Wise, their supports are very responsive.

I will update my reviews when My problems is resolved, and I get a good experience using Airwallex

客服态度很好，应用本身也还算简单易用吧

Rohit was very helpful. He helped me unlock my account which was locked for almost 2 years. He listened to my problem and found the solution by reaching out to various support services. He was super awesome.

None of your staff have been able to provide us with a clear explanation as to why the transactions are stuck in the “Processing” and “Sent” statuses.

We have repeatedly requested updates, but the only response we receive is, “We’ve checked with our internal team.”

We need a clear explanation of the issue. Is the delay caused by your banking partner, a technical problem, or something else? We would appreciate a transparent and detailed explanation rather than generic updates.

First of all, thank you for your assistance with the cases handled by Sarah from the Customer Success Team. The cases have now been settled.
However, I would like to provide some feedback. The response time seems a bit slow. Additionally, whenever the AI assistant on the web portal is used, it automatically creates a separate ticket for each inquiry. This is causing confusion for both end-users and the support team, and it results in redundant tickets being created and sent to me.
Regarding my case about changing the business name, the process is taking 7 days or more. This delay may negatively affect my business.

I just joined Airwallex decided to try the platform because onboarding all 3 of my companies, I’m glad I did and also before they charged me $1,000.00 monthly for the service. I have gotten absolutely no response from them payment received by them is now at day 3 and I’ve had to submit documents which are done and yet no reply to my emails. You can’t actually log a ticket because it tells you to login to the help section then when you do it returns you to the dashboard and when you click help it tells you to log in again and you’re stuck in the same loop. When I was called and told about the platform by the account executive I was promised the opposite of what I am receiving now. I have a $30,000,000.00 contract hanging in the balance because of this payment and they just don’t care. Absolutely pathetic service. And now Ido Korb the sales executive throws his hands in the air and cancelled our zoom to resolve this saying he doesn’t yet manage the account. He reads my email and the whatsapp I send him when I get the email read notification he doesn’t respond to and turns off his read receipts. I was hoping not to be one of those customers of theirs who has their money tied up for months while they make money off the interest but it seems I’ll be just another statistic of theirs. Pitybas they would have made good money off the fees from my contracts. Do not have your clients pay you at Airwallex it will burn your business to the ground. This is Tuesday 2 June

Post Airwallex Reply Below:
Now You have responded here in Trust Pilot quickly asking me to email support@ airwallex.com which I have been doing all day with very little response at all. So I will send an email immediately now let’s see how quickly you respond. And then I’ll update this report to show people if you just say things or actually do fix things.

After I emailed:

I now was contacted by my new account manager. The funds were released into my balance but that was only the start of my next nightmare starting Wednesday 3 June 8am. I then proceeded to make payments to my supplier and then had to reimburse my UAE company who had to pay shipping for my UK company because funds were stuck. The supplier payment went through and status changed to pay paid within about 2 hours, the payment to my UAE company stayed in processing the entire day and then my Account Manager Bharat said it would be quicker if I cancelled it and processed it as a local transfer and it would take minutes or seconds to be released and reflect l, this is after I supplied him all required documents, I cancelled and processed it again as he suggested. It stayed stuck in processing until the next day. But still on Wednesday I requested the actual MT103 slips and was promised I would receive this but never did. Thursday morning 5am the payment moved to sent and at 7am it changed to paid. However the funds for both payments still haven’t arrived by close of business and I still haven’t received the MT103 slips for either transaction despite being promised it on more than one occasion by email. I have now informed my account manager by close of business I am reporting Airwallex to both the FCA and the FSA because the is across 2 regions. I will update the complaint again.

I've been using Airwallex for my SEO agency in Singapore and recently had my account funds restricted without sufficient warning. I run a fully legitimate business. We provide SEO services to local clients and submitted all requested compliance documents on Friday. It is now Tuesday and the restriction has not been lifted.

While Airwallex may send notifications via app or email, these are easily missed by business owners focused on running their operations. A restriction of this severity, one that freezes your funds and disables your card for daily expenses, warrants a direct, proactive reach-out, not a passive notification.

What made this worse: my onboarding contact kept directing me to their general support email (slow to respond), and when I pushed for faster help, I was told to upgrade to their Accelerate plan at $399/month to get a dedicated account manager.

Being asked to pay a premium fee to resolve a compliance issue that Airwallex initiated is deeply disappointing. After 10 years of running businesses in Singapore, including with DBS, I have never experienced an account restriction where I couldn't access my own funds with no clear timeline for resolution.

I hope Airwallex reconsiders how they support affected customers during account reviews. Restricting access and then charging for basic escalation support is not a customer-first approach.

TERRIBLE customer service - my account was frozen during registration, and I spend weeks trying to get an answer and troubleshoot. I was given half-baked answers, but ultimately all I could be told was "we can't proceed with your application, but we can't disclose why, and our decision is final"

Frustrating - legitimate Aussie business here - expecting a little more from another Aussie startup.

Airwallex was one of the great aussie startup stories - such a shame their customer service doesn't match their tech.

The worst bank I've ever dealt with. You operate legally, you've verified everything they ask for, and then they reject the payment for no reason, even though your business is legitimate. And the worst part is, the only answer you get is a chatbot that relies on a pre-existing database of responses. I wouldn't recommend this company to anyone.

Without any reason or notfication, Airwallex has suspended my pay outs and blocked my balance.
They told me they are investigating it, but this is very bad what they are doing. I am running a legitimate business, and Airwallex can just freeze your funds like that.
If they resolve it, I will updat it to 4 stars, but untill then it will stay on 1 star.

EDITED:
I already contacted Airwallex by Email. I was told by Email that they are investigating and reviewing my account, without any information and without asking any questions.
And now after waiting the whole day, still no updates from Airwallex and my account is still restricted. Airwallex is an absolutely nightmare for me so far after 1 week! please lift the restriction and let me use the balance in my acount.

UPDATE 03 jun:
I have provided all the required documents but Airwallex still have restricted my account with more than 30k in payments in my account which I can not take out.

UPDATE 03 JUN:
Airwallex wrote me that they have terminated my account and keep all te reserves for a period of 180 days, which is an absolute scam.
Stay away from Airwallex people, they are not a serious company.

UPDATE 29 june:
My account is still restricted and there is 20k in the account.
Airwallex refuses to release my funds and also does not reply on my Emails.

UPDATE: 07 aug
AIrwallex still did not release my money.
Ignoring my emails as well. They wrote they would have an internal review which would take maximum 3 days. However, after 4 days there is still no response and still no solution.
Which means I have to take legal action upcoming week.

Sarah share the best information to me. I am appreciate the methods she suggest for developing my account , as this could make it easier for my business to collect payments from clients.