Airthings Reviews 55

When I first got my airthings a year or so ago it was great. The company then released a new app which is not compatible with my model so I can no longer use it.

Update: the customer service centre has fixed my issue and the device is happily working correctly again. I find the radon measurements extremely helpful.

I have five Airthings plus in the same room and all of them shows different values, up too several thousands of ppm sometimes.
Airthings is a total scam.

Products are great (hence the 2 stars). But their support looks like some lazy dudes trying to check their emails once per month and with irrelevant answers. They also confused me with another customer twice even though they had all my data and purchase history. This raises concerns about their GDPR policy.
Finally, they don’t seem to value customer feedback. A bright future ahead, just like Sonos, most certainly.

My predecessor handed over five units of Corentium Pro purchased in 2023. It takes two different apps to manage the units, no one can find them. Norwegian invention that was sold to the USA where everything was lost. We throw away all units and buy another brand with a good reputation. I am an indoor climate engineer.

Do not buy the wave mini. It does not connect. Customer service just keep going round in circles with you wasting your time. The best place for the mini is the bin.

Purchased an Airthings Wave Radon Detector, and so far so good. Easy to install and working fine. Customer service was excellent, with a quick e-mail response. Shipped from US to Spain through Amazon without problems, no issues with customs or taxes, delivery was as agreed but slow.

I've personally loved their products and would recommend. Been an owner of one of their air tools for a year now. Accurate and no issues! Thank you.

I had an excellent experience with the products and with the support. My Radon View screen stopped working. I opened a case via the app and, by sharing invoice (rightfully so) and informations, Don provided me a new replaced unit.
Moreover, the device works nicely and the app if pretty good.

I bought a Mini and tried to get it to connect to either a View Plus or a View Radon through Smartlink, without success. It won't connect and I have since tried with another two Minis with the exact same issue.

I reached out to support early and got nothing but delaying questions for information that I've already provided. It's been weeks without any actionable help and now they seem to just don't answer at all.

Save yourself the problem and don't buy anything from them!

It seemed to work, but there is no way to tell its accuracy. It stopped working after 6 months, even after I changed the batteries and hit the reset button numerous times. Customer service would not do anything to help without my receipt, which I looked for but could not find. So, no help.

Its as close to a scam you can get without being illegal

I'm surprised to see the negative reviews regarding customer support! We have been using two Corentium units for over 7 years with no issues. They are very handy to have. One of the units began reading an error message so we emailed Airthings directly. Every communication was replied to promptly and they were very helpful in resolving the problem.

Corentium Pro worked with PC-based app. Does not work at all with Smartphone apps. I heaved it into the dumpster, even though it set me back $1200 four years ago. Customer service non-existent. Canadian incompetence at its worst!

It all sounds great on the website and you can buy some monitoring hardware, at a premium that you expect to be easy to use and reliable.

Airthings is neither. The sensor unit WILL NOT WORK without their APP, and their APP is terrible. If you can get past the constant crashing you'll then find that the APP won't work without registering and demands internet access. Sign-up using a disposable email, and finally you can enable your device so the display will show readings instead of "Add Device".

The App that I was forced to use, is apparently no longer supported or maintained - which means in future versions of iOS/Android it will completely stop working making everyone's devices worthless - this is why you need to avoid anything that won't function without an APP. I normally do but this fast isn't given on the website.

That said, even after fighting your way through the gauntlet, it'll then only last a week before it stops reading anything and needs a return.

Recently I bought an Airthings Corentium radon monitor. It's small and portable and super easy to set up, so we can check various places in our home (as well as our kids' student housing, for example.) After bringing it home from the store, I removed the protective battery tag and all seemed to go according to plan. However, it needed new batteries after 48 hours, and then again after another 48 hours. I contacted customer service by email, received a response within 24 hours. The result was a new model that they sent free of charge by DHL, with no need to return the original (which was clearly defective).
Excellent customer service and the replacement model is working perfectly.

I have read over the reviews below and want to confirm that there is NO CUSTOMER support ! As one user stated they must have rehearsed responses as they are usually not relevant to what you asked them. I asked for support for over two months with most email requests going unanswered [ accept the auto response]
I sent the unit back with their call tag and found out the post office in Florida said no one was there at the location to accept it ! So it sits at the Po , and i still have no refund even though they realize it is at the PO
A terrible company and obliviously destined to bankruptcy given the lack of customer care !

Enig i andres anmeldelser.
Wave Plus og View Plus ved siden af hinanden. Opstart nye og samtidigt.
Viser meget forskellige resultater.
Supporten virker til at være en AI som ikke forstår problemerne og som svarer i øst og vest.
Apps og devices viser gennemsnits værdier for grøn gul rød. Det betyder at enten er den gul mens måling er rød eller også er den rød selvom man har luftet alt ud.
Jeg returnerer mine enheder nu da det er helt utroværdigt.

One thing is the units next to each other showing different values for the same measurement. Other is the Colours green yellow and red shows the AVERAGE and not current measurements. Say the temp or humidity or radon or VOC or whatever is high then the app and devices are showing the average which can be yellow and not as expected Red. The opposite is true as well. You see red og yellow values, open the Doors and Windows and nothing changes due to the moving average. What a piece of shi.
Customer support is non existing and replys weird massages like from an AI service.

Review relating to Airthings 2960 View Plus

Spartan looking physical device interface but the access to current and charted metrics via Android app is actually quite sleek (+1 star). Confusing two apps (with very similar logos) where I was told one is old the other new (as my device could use either of them at some point).

Every few months the device keeps having connection issues. Few times I had to reset the device which means I lose measurement continuity. The support is present (meaning you can try talking to someone) but abysmal.

I have used your device for less than 2 years by now but have wasted literally hours on various issues. I am heavy user of IoT and smart home gadgets and other networked equipment and I have to say the network stability and rescue process (re-adding) of your product is probably the most annoying of them all. The only thing that worked fine is the very first setup.

While the device offers some nice features, the network glitching and your support means I regret buying it. This device should come equipped with breathing relaxation techniques tutorial as I need it every time I see the "No connection INTERNET"

I purchased two View Plus units. One started showing high radon levels in a city that is not known for radon. So, I brought the other unit into the same room and the radon levels have remained low. Customer support is not supportive; they keep sending me messages that are not relevant and don't seem to really understand the issue. They asked me to update my app (for the Wave units, not View Plus). They asked me to take out the batteries, which I did and nothing changed. I sent screenshots and then they asked me to send screen shots. Finally, I contact Amazon and am getting a refund for the defective unit.