Airtel India Reviews 1,702

Worst service ever whenever I raise a request regarding airfiber network issue they just register the request and after some time you will get a call and they will say they are sending a techinican but no one will vist your site and they will just sit and close you request as resolved and I am facing this issue since last 20 days all I do is raise a request and nothing and guess what I am paying for this shit worst service provider ever I got

Airtel Black Connection – My Review
The absolute worst internet connection and customer service I have ever experienced.
I have used several internet connections before, but never expected such a poor experience from a nationwide broadband provider. Even local internet vendors easily beat Airtel in both network speed and customer support.

Problem 1 – Delayed Installation
After payment, the salesperson promised a technician would contact me within two days. Three days passed with no contact at all. When I followed up, he said he would call back — but never did. Installation finally happened only on the fourth day.

Problem 2 – No DHT Connection
My plan included a 30 Mbps connection with an Airtel Black DHT setup, but the DHT box was never installed.
• The salesperson kept promising it would be done "in two days" — then "tomorrow" — every day for an entire week.
• When I contacted the technician, he suddenly started yelling at me and abruptly ended the call.
• After a week of daily follow-up calls, the salesperson completely stopped answering my calls— despite personally promising full support at the time of sale.

Problem 3 – Misleading Pricing / Scam
The salesperson quoted the plan at Rs. 599 + GST, saying the monthly total would be "Rs. 600 something." I was charged Rs. 1,500 for the first payment (for two months). He justified it as a one-time charge. Later, I confirmed with Airtel customer care that the real monthly price is Rs. 707 — never disclosed honestly by the salesperson.

Problem 4 – Terrible Internet Speed
My plan promised 30 Mbps. In reality, speeds ranged from just 4 KB to 2 Mbps. The connection was highly unstable — it would drop with just two devices connected and became completely unusable with three or more.

Problem 5 – Useless Customer Care & Technician Visit
I contacted customer care multiple times about the speed issue:
• Their only fix was rebooting the router, which gave 7 Mbps for just half an hour before dropping again.
• After I warned them of serious action, they finally sent a technician. He simply switched the Wi-Fi off and on, rebooted the router, and left — declaring it "fine."
• The speed after his visit was only 10–15 Mbps, still far below the promised 30 Mbps.
All of these issues happened within the first 30 days of the connection.

Cancellation – Rude Customer Care
After two months, I called to cancel my subscription and ask about the process. The customer care representative got angry, rudely told me to call back on the exact cancellation date, and ended the call without any proper assistance.

Overall verdict: Airtel Black delivered broken promises, misleading pricing, shockingly poor speeds, a useless technician, and rude customer support from start to finish. An experience I would not wish on anyone.

I would like to rate this in minus fortunately it is not available

Why are the blocks incoming service like OTP services incoming call services really worst service in Airtel we are not happy for your service are you really bakwas team members😡😡😡😡

My side (0) rating 😡 😡 😡 😡

Actually i want to give -5 rating, toooooo much stupid promotional calls daily, also there is no specific date for experiance, it's happening every day, day ang night, too much irritating, also very low internet connection, no proper customer care service

Very worsted network. Internet not working properly very worst.

Worst service provider no internet speed and poor network coverage

@AirtelIndia This is unacceptable. I’ve been facing internet issues for 10+ days with no resolution. Multiple complaints, calls, emails—yet tickets are closed without fixing anything. Engineers don’t visit despite permissions arranged. This is affecting my work. Resolve immediately or I escalate legally.

Please guys don’t use airtel air fibre it’s ver bad over it they don’t provide any support for disconnection and because of it the bills keep on generating. Please don’t ever use it. And very very poor service. If you complain on customer service they just say our backend team will call and then there is no response.

After being a loyal customer of Airtel for over 15 years, this is extremely disappointing.

I raised a genuine concern regarding unauthorized international roaming charges on my postpaid connection 7087408886. I even registered a complaint with the Department of Telecommunications (Complaint No: DOTEL/E/2026/0017193). Despite this, there has been no proper resolution.

I have only been following up repeatedly — through calls and emails — but there has been no response to my emails at all. Every time I call customer care, I am made to explain my issue again for 30 minutes, only to be told the same thing: “you need to pay the full bill.”

Thanks to Airtel for the services over the years, but unfortunately, my journey ends here.

I will be paying the bill and porting my connection out — and not just one, but all 3 numbers from my family plan.

This kind of poor customer support and lack of accountability is one of the major reasons behind Airtel’s downfall and the growth of competitors like Jio.

Very disappointing experience.

Terrible service WiFi or phone, one stupid agent came and disconnected modem and no refund. Jio is far better

Giving 1 extra star because of coverage. They are very poor in completing customer service request. This is not one time experience but everytime unless you have a new connection

It's very very very very worst coustomer service that person name was suresh and Hemanth from vizag this guy laag persons I'll call that's person lots of time but no use actually iam telling plz cancel my instillation but he tells me it's cancel but order is not cancel ihave not received any cancel messages but how he can tels me it's cancelled plzz refund my amount that's why I'm review and I'm not recommend this network of any persons

Never get the airtel sim, waste internet no signal,no network , fake unlimited 5g internet . Gothaaaa airtel thevidiyaa

recently the service has become very disappointing. My 2GB daily data gets exhausted much faster than expected, even with normal usage.

The most frustrating part is the customer support. It has become extremely difficult to connect with a customer care representative, and even when you try, there is no proper help provided.

Overall, the experience has become very irritating and inconvenient. I hope Airtel improves its service quality and customer support, as it used to be much better before.

Worst support team they are not able to resolve the problem since last two months we are paying the rent on time

Very bad service at all, Dont trust Airtel.

Since joining Airtel, I have never been able to use the 5G network. I have raised this issue multiple times and have consistently been informed that the team is working on it; however, even after several months, there has been no resolution.

It is surprising and concerning that over the past four years, the root cause has still not been identified. This raises serious questions about service quality and accountability. If the issue is not resolved promptly, I will be compelled to escalate the matter to the TRAI for further action

I feel Airtell service is worst rather then jio

Airtel service is very bed, airtel customer care service manager nisat he is fake,my complaint not registered,45 complaint against the airtel wifi but not resolved.