Box came damaged but everything inside was in perfect condition with 2 springs included for the 1 joule limit in my country. Order took slightly longer than the expected 3/4 days delivery said on thei... See more
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Review summary
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Reviews shaping this summary
Good and easy website. Payment was easy with Klarna and shipping/delivery was fast. Product as described. Only one small remark: They shipped the product in the original box only wrapped with thin pla... See more
Company replied
The M4 i ordered came in perfect conditon and eveything was fine, but it seems to have a little feeding problem with its high cap mag. After every 10 shots i need to spin the wheel so i just switched... See more
I specifically chose the German version of the gun, and on your website it was stated that it would be downgraded to below 0.5 joules so that it can be used in full auto under German law. However, whe... See more
Company details
About Airsoftmania
Written by the company
Airsoftmania was born from a passion for airsoft dating back to thirty years ago, at the end of the 80s. It was in fact 1989 when a young director of Airsoftmania started playing airsoft with a few crazy friends.
Since then millions of pellets have been fired, many games have been played throughout Europe and a long way and many experiences have been made in the airsoft industry.
Over the years we have created brands, invented new products, opened stores, we have been distributors of important brands such as G&G, Maxpedition, ASG and Viper Tactical. We have opened a large arena and organized hundreds of tournaments and among these also Exposoftair an airsoft fair with international participants and sponsors.
Airsoftmania, born in 2020 in full pandemic crisis, represents the synthesis of all this experience and all these years of play.
Follow us, you will find new products and promotions every week!
Contact info
Viale delle Magnolie 8, 90144, Palermo, Italy
- +39 3296920799
- info@airsoftmania.eu
- airsoftmania.eu
3.5
Average
629 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Good and easy website. Payment was easy with Klarna and shipping/delivery was fast. Product as described. Only one small remark: They shipped the product in the original box only wrapped with thin plastic. And as we all know, shipping companies do not handle packages with the most care so the original box was slightly damaged on arrival. Product itself was not damaged but it would be better to ship it in an additional box.
22 July 2025
Unprompted review
Reply from Airsoftmania
Thanks for your great review! We're glad you had a positive experience with our website, payment, and fast shipping.
We also appreciate your feedback about the packaging. We'll definitely take this into consideration to improve our shipping methods.
For any future assistance, you can open a ticket by emailing us at help @ airsoftmania.eu.
Reply from Airsoftmania
Thanks for the great feedback! We're glad to hear that everything went smoothly and that you were happy with the quick delivery.
Ignoring all messages and emails
Ordered a fairly expensive rifle for delivery to the UK. A month later it was still sitting in customs despite all paperwork being done so I told UPS to return it. Messaged Airsoftmania and just getting total radio silence. Ignoring emails. Ignoring WhatsApp. Not heard a thing from them for weeks. Non existent customer service. Avoid
8 July 2025
Unprompted review
Great service
I accidentally ordered a replica with the wrong spring and they quickly fixed this for me after I email them, everything arrived in perfect condition although a little later then expected.
1 July 2025
Unprompted review
I bought an E&C M16A2 and they sent me…
I bought an E&C M16A2 and they sent me an Ares M16A3. I requested a refund and am still waiting for approval. If I can't return it, I'll never shop at this store again.
30 June 2025
Unprompted review
Everything exactly as promised
Everything exactly as advertised, arrived in the 5-6 day shipping period promised and even accepted Klarna.
15 June 2025
Unprompted review
Reply from Airsoftmania
Thank you for the great feedback! 😊 We're glad everything arrived on time and as expected and happy to hear Klarna made the checkout process even easier for you. Hope to see you again soon! 🚀
I bought som things and I am happy…
I bought som things and I am happy about the stuff I got.
Was on time and got great deals.
Ty verry mutch
13 June 2025
Unprompted review
Reply from Airsoftmania
Thank you very much for ordering from us and for your kind review :)
I'll give you more stars cause normally…
I'll give you more stars cause normally you deserve more! Thank you airsoft mania for your best work and for having the best products that are affordable and reliable,
I just wish you will add more GBBr rifles like the GHK,VFC,TOKYOU MARUI because last time I realy wanna buy but there has no stock but maybe sooner if you have more stock I will buy thank you!
20 June 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your kind words and support! 🌟 We’re really happy to hear that you’re satisfied with our products and service. And thank you for your great suggestion — we’ll definitely work on expanding our range of GBBR rifles.
We hope to have more in stock soon so you can find exactly what you’re looking for! 😊🙏
Exceptional
Made an order and within 24 hours shipped out. Given tracking details and was delivered internationally within a full week which was amazing. Definitely recommend
19 June 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your wonderful feedback! Your recommendation means a lot to us, and we hope to serve you again soon. 😊🚀
Drum mag
Really nice quality product.
Great customer support. Quick responses. Will be buying from in the future
17 June 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your kind review! 🌟 We’re really glad to hear you’re happy with the product and our support. It means a lot to us, and we can’t wait to have you back for your next order! 😊👍
Support
Fast delivery, tracking of delivery, they reach to you and ask if you're satisfied with service, nicely guided and easy to understand process, ... I'm very satisfied.
17 June 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your kind words! 🌟 We’re really happy to hear that you’re satisfied with our service and that everything went smoothly for you. Your feedback means a lot to us — we hope to see you again soon! 🚀😊
Great webshop
Great webshop, if you have the right documents that allow you to buy whats on there, a whole new world opens and you see a great scale of nice airsoft equipment.
17 June 2025
Unprompted review
Reply from Airsoftmania
Thank you for your great review! 🌟 We’re really glad you’re enjoying our selection — it means a lot to us. A whole world of awesome airsoft gear is waiting for you! 😊⚡ We look forward to serving you again soon!
Scammers
I have been waiting for my refund since April. 47 lousy euros and I am so happy that i only had to return one item, because the order was a few hundred. Imagine if I didn't want the gun anymore and instead of a refund I have to wait over 2 months and get store credit refund.
Know that if you buy from these people and you are unhappy with your order, you will never see your money back. They will give you store credit so you can make them some more profit.
This is of course illegal. I am entitled to my money back not store credit for your already 0 trust store.
Make the right choice and choose a company that is reputable and actually gives a shit about their customers.
12 June 2025
Unprompted review
Reply from Airsoftmania
Dear Andrei
We would like to thank you for your orders. We are very sorry to read a negative review, especially from a valued customer such as yourself.
From what we can see, your refund in store credit was initially approved quickly. Unfortunately, your subsequent request to change the refund from store credit to a cash refund was overlooked. We apologise for what happened; it was truly an oversight on our part.
We have just refunded the money as requested, and we apologise again for our mistake. We hope that this incident will not permanently compromise your trust in us.
thank you again for shopping with us!
A-Team
DO NOT ORDER FROM HERE
It is the worse place to order form. I ordered a month ago from the website, after a few days the order got put in a warehouse and sent back to them for some reason? I contacted them and they said they would sort it out; its June and my issue after contacting them multiple times was not resolved. DO NOT ORDER FROM HERE, customer service is a joke and they do not help you with anything, all they do is fill you with fake promises then don't do anything about, please do not buy from here for your own sake.
4 June 2025
Unprompted review
Reply from Airsoftmania
Hi, we’re really sorry to read about your experience — this is absolutely not how we want our customers to feel. We completely understand your frustration, and we truly regret the inconvenience this has caused. Could you please share your order number so we can urgently review what happened and work on a solution for you? write to help @airsoftmania.eu. We appreciate your patience, and we’re committed to making this right. 🙏
10/10 would buy again.
Parcel and contents were packaged carefully and fully protected. Prices and service are great. Would recommend.Shipping was also pretty fast.
19 May 2025
Unprompted review
It was perfect
It was perfect, as always: fast service and good prices. It‘s the first place I turn to if I want to make another expensive mistake ;).
13 May 2025
Unprompted review
Good service, fast shipping, will buy again!
Extreme fast and good customer support! They have almost everything a airsoft heart desires :) I don't understand most of the negative reviews, my experience was great. Delivery time was roundabout a week (to austria)
9 May 2025
Unprompted review
Their service is top notch
Their service is top notch. They forgot to send a battery and charger that were supposed to come with it. They sent a better charger and battery free of charge plus a discount code for my next purchase. They respond quickly and their prices are good. They have a very large selection and ship quickly to Denmark.
8 May 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your review Rune! Sorry again for the small mistake, but we’re glad we could fix it. Happy to hear you liked the new charger and battery. See you next time! 😊
Everything is went amazing
Everything is went amazing! Aurora follow the order till I got it.
I find kindness and professionalism at the same time!
23 April 2025
Unprompted review
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