Air Serbia Reviews 

I contacted Air Serbia regarding an unauthorized credit card transaction of approximately €1,000 while the payment was still pending. After a very long wait, I received no assistance, no investigation, and no guidance on how to proceed. Extremely disappointing customer service in a situation where time is critical. I expected much better from an international airline.

I would like to formally express my dissatisfaction regarding the handling of my flight delay today.

Our flight, originally scheduled to depart at 10:45, has been delayed until 12:45. While delays can happen, what is completely unacceptable is the lack of communication and assistance provided to passengers.

There has been no representative available at the airport to explain the situation, provide updates, or assist passengers. We were left without any information and had to call the airport ourselves in an attempt to find out what was happening.

Passengers have the right to receive timely information and support during delays, and the complete absence of staff and communication has caused unnecessary frustration and inconvenience!!! Worse company

Worst Airline ever - super unfriendly cabin crew

My flight from Ljubljana to Belgrade on 27 March 2026 was cancelled around two hours before the scheduled departure time. Air Serbia ground staff at Ljubljana Airport told stranded passengers that it would be hard to find hotel for all of us as everything was booked. Approximately 1.5 hours later, this was confirmed. Passengers were told to book ourselves, and we would be reimbursed. I had not problem finding a hotel room myself.

I subsequently submitted a claim to Air Serbia including receipts for hotel accommodation and meals. After approximately 30 days, Air Serbia responded (30 April 2026) denying any obligation and citing extraordinary circumstances (weather) as the basis for its decision, referring to both Serbian law and EU Regulation EC 261/2004.

The right to care under Article 9 of EC 261/2004 is unconditional. Unlike the right to compensation under Article 7, it cannot be excluded by the carrier on grounds of extraordinary circumstances. This is clearly established in EU case law (see CJEU Joined Cases C-402/07 and C-432/07). The obligation to provide meals, refreshments, and hotel accommodation (where an overnight stay is necessary) applies regardless of the cause of the cancellation.

Air Serbia’s refusal to reimburse documented out-of-pocket expenses for care therefore constitutes a breach of Article 9 of EC 261/2004.

I traveled with my partner in Business Class, and it was one of the worst travel experiences we’ve ever had.

The aircraft was extremely old, my seat was broken, and none of the entertainment screens worked during the entire flight. This was not Business Class—it felt like a cheap budget airline experience.

To make matters worse, we arrived at our final destination without our luggage. We were forced to spend additional money on clothes, toiletries, and other necessities while waiting for our bags to arrive.

We filed a claim, but the airline only accepts communication by email. There is no customer service phone number, and despite multiple emails, nobody ever responded. We have been completely ignored.

This entire nightmare cost us over $5,000, and we received absolutely no support, no accountability, and no respect as customers.

I strongly urge everyone to avoid this airline. They are dishonest, unprofessional, and clearly do not care about their passengers. This was by far the worst airline experience I have ever had, and I will never fly with them again.

They absolutely stink. The pilot could not land in cloudy weather because they do not have experienced pilots. Retire this pilot right now. Now they landed at another airport had us sitting there in the cabin for 1 hour and now we have to wait for another hour for a bus to take us to the original airport.

Delayed, thia can happen... but 17:30 at information and 20:30 @ hotel for the night and just a rotten apple and a sandwich to eat? No..... never again, worst customer service ever experienced by my..... and i've traveled a lot!

When things go wrong, service is inexistant. No f*cks given by customer service, zero effort to assure connecting flights, no help resolving any problems. By far the worst airline I've ever used. Avoid at all cost.

I was on flight JU214 on Saturday 16th May from Belgrade to Heathrow when I became ill. The staff onboard were absolutely amazing - they offered medicine, did online searches to make sure it was safe for me to take the meds after I’d taken something for sickness that morning, and checked in on me and my partner numerous times throughout the flight. They brought me water and camomile tea and were just so friendly and helpful. I’ve been telling everyone what a great experience I had with Air Serbia that day - they’ve made a customer out of me!

Pure scammers, they change gate in last minutes without announce, I was pushed to buy another ticket with different airline for 170 euro. Pure robbery

They don't inform you properly on their policies so they can take more and more money from you

I purchased a round-trip ticket with Air Serbia from Paris to Tirana via Belgrade, with a return flight from Tirana to Paris through Belgrade.

I unfortunately missed the first flight by a very short time and had to spend extra money to buy another ticket just to get to Tirana. I still had my valid return ticket and fully intended to use it.

But when I arrived at Tirana airport for my return flight, I was shockingly denied boarding because I had not used the outbound portion of the ticket. Nobody clearly warned me that missing one flight would automatically cancel the entire booking, including the return journey I had already paid for.

As a result, I was stranded at the airport and forced to buy yet another extremely expensive last-minute ticket to get back home. Completely unacceptable.

This kind of policy feels deeply unfair and abusive toward passengers. A customer pays for a ticket, yet the airline simply cancels the rest of the journey because one segment was missed. Instead of helping, the staff showed no understanding or real assistance.

I strongly advise travelers to be extremely careful when booking with Air Serbia. If you miss even one flight, they may cancel all remaining flights on your reservation without properly informing you — and leave you to deal with the consequences alone.

One of the worst travel experiences I have ever had.

Flight delayed by 3 hours

i fly with air serbia few times and all was relatively okay before this last booking!
they lie about their rebooking policy!
its practically not possible if you book with them to rebook your flight! i call 2 times their center they witrow money from 3 cards and still didnt change the flight with stupod excuse about their system then i download the app as well no success! practicallly they do what calls fraud in EU. Do not book with this airline nonmatter how cheap are their tickets!

Not sure what people expect but I flew Budapest to Belgrade and had a 21 hour layover (saved $300 to spend 300 in Belgrade) and without talking about anything but the flights both flights exceeded my expectations in every way. Staff was impeccable and the aircraft were clean and orderly run.we arrived safely and early in NY at final destination and I was very pleased with the experience.

Worst airline in the world. If I could give them 0 stars I would do so gladly. Over the years they went from being a decent airline to probably the single worst experience I've ever had. They rebook and cancel flights and advise you less than 24h earlier and when you ask them to change the flight they don't respond at all. Talking to their support is like talking to the brick wall, the wall is likely to be more helpful I think. To top it all off they lose your luggage. What else can one say except if you have the option to walk, it's probably preferable to using this sad excuse for an airline.

🚫🚫🚫Waiting more than 3 months refund...Avoid 🚫🚫🚫🚫

Worst European Airline, avoid and don’t try to be cheap. Ryanair looks better and better. Extremely rude ground employees as well as flight attendants. Last minute seat swap from row 4 to 21, and no one cares even a tiny bit.

Worst airline on the planet ,
The are canceling your order 2 months before you go (because they can make more money, by canceing you and selling again)
Now you can book a new flight for the dubble of the price. This is a scam, you can trust them.
They put you in to a fuc** up situation, and it cost me on the end only more money.
This is the second time it happend. For me never and ever again 🤮🤢🤮🤢