Air Serbia Reviews 

(Almost) allways late. And lack og communication.

NEVER NEVER NEVER FLY AIR SERBIA !!! I was forced to fly on Air Serbia Flight No JU603 on 8 August 2024. (My KLM flight KL652 landed late in Amsterdam. And I missed my connection to Belgrade). I protested when KLM airlines FORCED me to connect : Zagreb to Belgrade on AIR SERBIA. My ETKT 0742114420777-1. That flight was not even 20% full, yet still AIR SERBIA deliberately left all my luggage in Zagreb !!! For 4 days I could not speak to anyone. Eventually I had to BRIBE an official at AIR SERBIA - to arrange my luggage for me !!! The Air Serbia man told me to give him USD $100 and he would get my luggage for me !!! So, it cost me USD $100 bribe money, just to get my luggage !!! If I did not bribe him, then I had to stay 3 more days in Belgrade in a hotel, before flying overseas. This is Air Serbia corruption - to extort money from passengers !!!

I am a Gold member of Etihad Airways.

Due to the flight delay (postponed multiple times), I decided to wait for boarding in the AirSerbia Lounge. While waiting, I repeatedly checked the flight status with the lounge staff, who confirmed that the plane was not yet ready for boarding.

When it was announced on the screen that the flight was ready for boarding (around 20:27), I immediately headed to the gate. Just before I arrived, I was called over the loudspeaker to urgently come to the gate (around 20:36). I arrived 15-20 seconds after the call.

However, the staff at the gate told me that I was late and that I had been removed from the flight. The doors of the bus with passengers were still open long after I arrived. I have the following questions for AirSerbia:

Why are your most loyal passengers treated in this manner, where your duty manager expresses dissatisfaction toward passengers?

What is the purpose of urgently calling a passenger to the gate if just 15-20 seconds later the passenger is removed from the flight?

How is it possible that boarding was completed in 6-7 minutes, the time it was active?

I assume I will never fly AirSerbia again. In my life, I’ve had over 500 flights and never missed a single one. What an absurd situation to wait over 2 hours at the airport, only to be denied boarding in the end!

I would never recommend this Airline to anyone!! It was the worst experience ever!! The flight was delayed for more than 6 hours, I lost my connection flight and they gave me another flight on the next day. No vouchers, no foods, no waters, no hotel for the night, no compensation.. nothing!!

Zero stars. I purchased front row seats for me and my son so we can have some extra space during our long 10 hour fligjt. Piad $300 extra for those seats. When we board they gave me regular seats. I asked them but those are not my seats, they said oh well we changed our plane so you have to sit here. No refund or anything. Pure trash

This is my first review of the airline company ever. However, it was the worst experience in my life. Long story short: my flight from Kraków to Belgrad (1h 40 mins) was delayed over 7 hours!! We were deboarded in Kraków and left at the airport. Once in Belgrad had to stay overnight and the next morning had to pay for my luggage again to Madrid (65 euros, the luggage was paid in Kraków day before!!). Wait for it: I also had my business class from Belgrad to Madrid which I never used due to their delay. They put me on economy to Rome and finally to Madrid the next day! Never again, Air Serbia is the worst airline and the only company on my black list…

I would never recommend Air Serbia to anyone. First up, my friend had to cancel and got no refund AT ALL. Then, to add insult to injury, my flight was delayed over two hours and ZERO notification given. When we were called to board, we waited another 1.5 hours to board. Staff could give no answer as to why the delay. When I finally arrived at my destination, my suitcase was smashed up, the zip coming off the case, the case dinted and ripped right through and it was a hard case, not material!!! You can understand scratches and scrapes but this was ridiculous. My claim was rejected under "normal wear and tear."

My wife and I frequently fly from New York to Belgrade and they have the only direct flight. They are so terrible we decided in the future we will start taking flights with extra stops just to avoid air Serbia. The last three flights I have taken the screen or audio was broken. The seats are literally falling apart. I went to use my cup holder and it snapped off under the weight of the water and spilled all over myself. It’s embarrassingly bad. They should prob be investigated. I do not even trust their planes. I have attempted to pay for my seat three times and I have never gotten the seat I paid for. The last time I paid for a window and aisle seat. My wife and myself with our baby were forced to have a middle seat…why? Who the hell knows. They are completely incompetent. This is by far the worst airline. The flight attendants make it worse and can’t remotely handle the people on the plane. We had children running all over the plane which ended with passengers screaming and threatening to fight each other. It took flight attendants far too long to prevent it. I’m gluten free and request it every time, I have never received a gluten free meal. Every one running this company from the top down is a moron

It is a worst experience with Air Serbia ever, they lost my luggage in the airport forever, in Belgrade airport they do not have any info on my luggage, it is strange as in 21st century nowadays everything can be easily found, but not my luggage. Airport does not have any information where it is. I say good buye to my luggage and to Air Serbia

All good. Just a small delay of around 20 minutes departing from FRA to BEG.
Pleasant flight and good and friendly crew. Ok prices for food on board. Food was tasty as to expected.
Seat was decent for the lenght of the flight.
Absolutely no complaints. Have been flying AirSerbia for very long time.

Air Serbia delayed our flight leg Belgrade - Rome by 5+ hours and combined it with the next flight all because we were not enough passengers. No vouchers, food or compensation.

Flew through a thunderstorm. Long and hard landing. Let out some vapour in the cabin, it looked like we had a smoke development. Totally over this airline. No thanks!

Delayed flight 1 hour and another hour the transit flight, total of two hours.
We were given vegetarian sandwich on the aeroplane without asking us if we are vegetarians. There was no choice! They must have had a lot of old vegetarian sandwiches left from previous flights and instead of throwing them they decided to give them to the sheeps!! The sandwich was awful! It had a bad smell and in the bread were only 1 thin slice of old cucumber, two chick peas and a piece of old cabbage. You do understand with this the respect they have for their customers! The staff was rude and moody with lots of nerves!

AirSerbia has proven to be the worst airline I've ever experienced, consistently displaying incompetence and unprofessionalism.

It started with a delay—understandable, but then it disappeared, only to reappear, leaving me scrambling to update my pick-up service six times. Onboard, I was given a sandwich after confirming I’m vegetarian, only to discover it contained meat. When I raised this issue, one flight attendant laughed, and another dismissed it, showing a shocking lack of care.

On another flight, there was a 30-minute delay, with passengers stuck in a 33-degree cabin before being shuffled back and forth without clear communication. No food, water, or proper updates were provided. The constant uncertainty left me unsure if my pick-up service could even accommodate me.

Avoid AirSerbia if you value your time and sanity.

I think that the reviews about Air Serbia are the envy of the neighbors. A good company, friendly staff and a safe flight

We are stuck in Mallorca’s airport all day. Our flight to Belgrade was supposed to be at 9am, we were boarded and stuck in the plane for 3 hours (something was broken) and after 3 hours we were sent back to the airport. Now is 7pm and we still have no information when we’re going to leave. People called AirSerbia but they told them not to call anymore, to just wait. We were given coupons for food (15€). Airport stuff didn’t seem suprised by the situation. The plane was not air serbia‘s, but some Lithuanian‘s company…

Unacceptable Treatment on Air Serbia Flight 26/08/24

My family and I endured a shocking and deeply distressing experience with Air Serbia on August 26, 2024, during our journey on flight JU 486 from Belgrade to Larnaca. Despite being assured by Air Serbia staff in Amsterdam that our delayed connecting flight would wait for us, we arrived at Belgrade Nikola Tesla Airport only to be denied boarding without any explanation.

Even more alarming, while my family and other passengers were unfairly barred from boarding, another passenger who arrived later at the gate was allowed onto the flight. This selective and discriminatory treatment raises serious questions about Air Serbia's practices and ethics.

To make matters worse, one of our fellow passengers experienced chest pain and breathing difficulties, yet was shockingly refused medical assistance by the staff. When she collapsed on the floor, a staff member coldly remarked that it was "ok" even if she died there. The unprofessionalism didn’t stop there—staff members laughed in our faces, refused to communicate in English, and even threatened us with police action when we requested to speak with a supervisor.

This disgraceful conduct by Air Serbia's staff has caused significant emotional trauma and financial losses for our family, and we strongly urge others to reconsider their choice of airline to avoid such appalling treatment. We are demanding immediate compensation and a full investigation into this incident.

Don’t let this happen to you—be aware of the risks of flying with Air Serbia.

My mum had flight from Podgorica to Moscow via Begrade, AirSERBIA was provided it.
Flight JU 663 from Podgorica to Belgrade was delayed for 39 minutes. This is why she (71 years old) missed her flight JU 134 Belgrade-Moscow. BUT the flight JU 663 was landed at 17:06 and flight JU 134 was departure at 17:34. My mum (71 years old!) was running to the gate, but personal said "Gate is closed" (I suppose the plane was at the gate when my mum came).
In the later evening this day AirSERBIA tried to find flight to Moscow via Istanbul! While my mum didn’t have any food and didn’t get any lounge (she was sitting in the common space). She must to pay even for just hot water! My mum had only euro and she didn’t available to have any dinks and food.
AirSERBIA’s personal prefer to speak in Serbian (may be in English), but the lady 71 years old could not speak Serbian at all and a little-little bit English. And AirSIRBIA’s staff doesn’t want to help people like my mum at all (there were elder couple (elder than my mum) and family of 4 people (including 2 children)!
She and all others were staying in the Belgrade airport for hours without food and lounge!
Around midnight finally company provided a hotel without any food!
Next early morning my mum had 2 flights (Belgrade-Istanbul, Istanbul-Moscow), really long travel for elder people.
AirSERBIA cannot realise this situation can effect on her physical and mental health!

We travelled from Skopje to Belgrade for a few days and then from Belgrade to London Heathrow for return home.The first flight was delayed for 2hrs and 15 mins and the second flight 55 mins
For the first flight there was no information provided by the airline, no staff available to ask and no food vouchers. I suppose with the numerous negative ratings, they are used to the poor service and deem it as "normal" service
Horrible experience.
As Air Serbia was the only direct flight flying to London I booked with them.
Now I know why the tickets were cheap
I absolutely hope NEVER to fly with them again
Poor poor airline. Never experienced such a bad airline.

I strongly advise against flying with Air Serbia. This is by far the worst airline I've ever experienced. They have absolutely no idea how to manage connections, which left us stranded at the airport for hours with no assistance or information. To make matters worse, my brand new suitcase was damaged during the flight. Despite filing a claim at the airport immediately, complete with photos, Air Serbia refuses to compensate for the damages. Their customer service is nonexistent, and they take no responsibility. Avoid this airline at all costs!

Worst flight company ever. Do not fly with them, full stop.