They charge for a service they do not deliver
They charge for a service they do not provide then they blame the outsourced provider ie DiDi in my case. However, DiDi is not responsible for the company’s lack of fulfilling its contractual obligations by involving DiDi as a third party at the last minute.
They obviously underestimate the seriousness of their failure to honour their contractual obligations as $14.10 which was offered to me is not sufficient to compensate for my stress and the lateness of our pick up at Melbourne airport ie over an hour and we were not collected from inside the terminal. This amount highlights the company’s unwillingness to honour its obligations and to not remedy compensation when it fails to deliver. Its contractual obligations are described in the “e-ticket” and it specifies a "meet and greet" at the airport for the transfer.
This remedy of $14.10 when I paid over $177 for the transfer that did not occur as outlined in our agreement is insufficient. I believe the company’s deceitful practices need to be highlighted and to inform other consumers through avenues like TRIP ADVISOR, and this site and any others I can use to outline my experience. The pathetic refund offered for what was insufficient does not reflect what was an overpriced, unfulfilled service that I paid for. I was expecting this company to deliver a promised service to me, for the exorbitant price of over $177 for airport transfer from inside the terminal to the hotel. The total price I would have paid if I contacted the third party ie, DiDi would have been $80 as I checked what each driver was paid. Another review has already taken place. Be careful and read other reviews about this company.
Not good enough! If I can think of other ways to describe my experience and warn other consumers about this company's inability to honour its agreement I certainly will. I am only providing the truth so that other people will not experience the stress and financial rip-off that I have.
