Airport Home Appliance Reviews 

The issue with our >5K delivery was the unfriendly drop off of the items. The washer dryer combo was supposed to be stacked into a closet. This is a new construction of a condo complex with >100 condos and they all have the identical layout. Our neighbor has the same washer/dryer combo and, albeit tight, the units fit into the closet.
The delivery guys were patronizing to my wife and flat out refused to install the applicances. They did not even measure at first and simply stated that the items will not fit. My wife told the guy that we measured the refrigerator and the opening and that we purchased exactly this unit because it will fit. After 5 min arguing, they installed the fridge (it fit). They argued for another 10 min about the washer and dryer and pretty much walked away but "harrassed" my wife not to write into the delivery papers that they refused to install the washer and dryer. They dictated her what to write there. She was scared and ultimately wanted the guys out of our condo, so the did not argue.
I called Airport applicances and complained about this but I was denied any kind of help "because they had pictures and the report of the installers" and "that these appliances will not fit". I told them that they are sitting in my living room and that the least they can do is to offer me units (another brand, even more expensive) that will fit, and whether they will come and take away the nice Electrolux units when installing the other units. The answer was "we have no other units"! I ultimately hired someone to install the units and they went in without issue.
I had a feeling that the delivery people were in a rush and just did not want to deal with the hassle of stacking a washer/dryer combo into a tight-fitting closet. Yes, this probably would have cost them 20 more minutes, but it would have made us happy. Now, it took 8 days before we were able to use our units, and we had to pay someone else for an installation that was promised to be "free"

WOW! Do I wish everything in my new house could have been this smooth! I first contacted Airport Appliance through the "contact us" on their website. I received an email back the next morning! While they did not have the refrigerator I was looking for at that time, they shared that a shipment was coming. I replied that I would contact them in a week or so if I had not found what I needed.
Jump to almost a week later and was on my 20+ trip to the local big name store (something depot....lol) and they had what I wanted! I was so excited. I went to the sales person only to be told that it was not in stock and "no" I could not buy the floor model. At this point I was so frustrated that I chose something smaller and made the purchase and scheduled delivery (for a fee of course).
Literally AS WE WERE WALKING TO FRONT OF STORE my phone rang. It was Airport Appliance calling to let me know that the model I had inquired about was now in stock, This is AWESOME for a few reasons: they obviously had kept track of our communication and noted what model I was looking for; they reaching out to me!. At first I said I would need to call them back....... as I had already paid for the other frig. The person on the phone then gave me his cell number so I didn't have to go through the main line and explain why I was calling back.
Sat in my car and thought, THIS IS CRAZY - go back in and cancel the purchase and get my money back
20 minutes after their call, I was making the purchase with Airport Appliance for the exact refrigerator I needed to my garage. And guess what? FREE delivery!!!
I cannot speak highly enough of the service. THANKS FOR MAKING one part of moving into my new home go smoothly!!

Great product! We did get a lil delay with the delivery but mistakes happen. The installer’s weren’t so kind but that isn’t airport appliance’s fault. Great knowledge and great help at airport appliance!

Customer Service -
I have asked Chris three times (one by phone, and two follow-up emails) to have a new receipt emailed to me, but to no avail. So I called the main number again after a week, spoke with Lyla Vo, and she took care of it.

Ordered Bosch when Kitchenaid was in stock and took extra month and finally converted to Kitchenaid.

More reality on when deliveries will come in and not push out.

it was an amazing experience buying my refrigerator
here..service and help to find what I need was excellent..
I can not wait to go back and buy my dryer..thank you thank you.

Great delivery team and they were the only place in the Bay Area that had the model I wanted!!!

Good company. I would purchase appliances from them in the future

Great pricing ,stock with good delivery, and with good follow-up.

The fridge is great.
However, when it was delivered I was told that the water shut-off valve was not where it should have been and the workers immediately said I had to get that fixed. They didn’t even try and look for it.( It was under my sink.) They did not install my fridge but I let them leave the new one in my living room for the time being.
I then had to hire a handyman who immediately found the water shut-off valve and he then quickly hooked up my fridge, for $120.00.
We had to borrow a neighbor’s hand truck to move the old fridge to my front deck where it was picked up the following day with no communication as to whether my new fridge still needed to be hooked up!
The original installers told me they were not allowed to hook up fridges with the situation I had and that it was a common problem with the communication between Airport Appliance and the buyer. I was never told anything about hook-up procedures or shut -off valves.
So, as much as I like my new fridge, maybe I can be reimbursed for the $120.00 extra I had to pay a handyman?
Thank you!
Madeline Horton

Fantastic customer service. From the salesperson, who patiently helped me find my item and all of the accompanying cables, etc., to the delivery people, everyone was friendly, efficient and caring. I will definitely shop at Airport Home Appliances again.

Awesome to the point professional service. Customer friendly.
Will always recommend this place.

We bought a replacement microwave and from start to finish everything was very professional. From the sales person to the installers, we were very pleased.

Sales rep was great, very informative, friendly and nice.

Great communication and delivery! Happy to support a local business.

Best service, professional sales

The refrigerator I order a month before was never delivered on my moving day to a new place. I was told it is on back order, and no one would tell me the delivery date. We were very disappointed .

Airport Home Appliance is an excellent service. I bought a fridge from them.
Delivery as they promised. I would recommend it!

Derrick Nguyen and the delivery team were terrific! While other places in the area couldn't deliver for a month, we got a washer and dryer for a lower price within a few days. I'll definitely use them in the future.