Airindiaexpress Reviews 48

Never again would I use Air India Express. After travelling for 12 months on various low cost airlines, this was an airline that I would never use again. We were transferring in Delhi they advised they cancelled our flight. The list of bad customer service was endless, and you couldn’t write it!! Well you could… but unless you had 3 hrs to read it I wouldn’t waste anymore time.
The outcome was 12 hours of hell in the terminal, 2 days of waiting in poor accommodation without adequate food allowance, and in the worst part of Dehli. The flight they said was cancelled actually operated!!! Spent days trying to get compensation, their customer service is non existent! Now that is one thing they are very good at, making it impossible to speak to anyone in Customer Service, and sending back automated replies so they don’t have to resolve issues. I write this to save you from your own fate!!

Checkin online took me almost one hour on their broken, always loading website. I skipped all extra paid options and at airport they made me pay additional 650 INR for seat selection that I didnt take. They threatened me that if I dont pay now, they will cancel my ticket. Bunch of scammers and airline mafia. AVOID!!

AIr India Express cancelled my flight from Bangalore twice and did not refund the cancelled flight. They don't pick up the phone. You only can commnicate with machines. Terrible!!!

My friends and I flew today forIX1122 RKT to BOM with teary eyes. Thank you to the crew members Diksha,Deepika,Chaitali ans Sneha. They were on duty in such life threatening condition in UAE. They were very kind and generous. We truly touched will their kidness .

Booked a flight to Phuket from India, everything paid including seats, 2 days later get a message to say flight rescheduled to different time and advised to book seats again and ask for a refund of previous paid seats! A few days later another message to say flight cancelled. I asked for a full refund and in all the currency conversions lost 40-50 GBP! Absolutely shocking and pathetic service

I travelled from Bangalore to Kozhikode and back in Dec end 2025 and I had a good experience.
Mohammad Ashiq and Mamitha helped me do a quick check in with all necessary information and with a smile at Kozhikode airport.

My flight from Delhi to Goa was cancelled by the airline. I've got an official WhatApp Business Account notification from AirIndia Express. I submitted a complaint in the office in Delhi airport. Submitted a complaint online. To which I received an answer that the flight was not cancelled (which is not true), and got no refund, nothing.
Avoid. Just book with IndiGo instead.

Complete shambles at Goa airport. Our boarding passes didn't work, even though we were checked and they had bar codes on them. We were given conflicting instructions from every Air India Express agent we spoke to. Wasted an hour to have the boarding passes re-issued. No explanation as to what the problem was. Not a serious business avoid. I think all this is to catch people out over the 7kg carry on allowance as they weighed even purses and kids backpacks.

I would like to sincerely appreciate Air India Express Airlines, especially Sai Goud and his entire team, for their truly outstanding service and compassion.
I was travelling from Hyderabad to Bangalore on 14th December 2025. My original flight was scheduled for 8:30 AM, but due to an international connection, I reached the Hyderabad airport extremely early—around 2:00 AM—after a long and exhausting journey Vietnam.
Understanding my situation and visible fatigue, Sai Goud and his team went above and beyond their duty. They proactively arranged an earlier flight for me at around 6:20 AM, ensuring I could reach Bangalore much sooner. Because of their effort, I landed in Bangalore by 8:30 AM and was home by 9:00 AM.
After a long trip and a connecting domestic flight, this gesture made a huge difference to my physical and mental well-being. This was genuinely one of the best customer service experiences I have ever received from an airline. The empathy, efficiency, and willingness to help shown by Sai Goud and his team reflect the true spirit of hospitality and professionalism.
Thank you, Air India Express, for having such dedicated staff. Experiences like this build immense trust and loyalty. I will always remember this kindness and highly recommend Air India Express to fellow travellers.

I am writing to formally express my frustration and disappointment regarding the handling of Flight IX136 from Sharjah (SHJ) on 13 December 2025.

The scheduled departure time of Flight IX136 was 21:35, however the flight did not depart until after 00:38 in the early hours of the following day, resulting in a delay of more than three hours.

Due to this significant delay, I missed my connecting flight IX1737 to Udaipur (UDR). Neither the onboard crew nor the ground staff provided any clear explanation for the delay. Additionally, no adequate assistance or alternative solution was offered. Ground staff limited their response to stating that the cost of the missed flight would be refunded, despite the fact that I was repeatedly assured that I would arrive in time for my connection.

Furthermore, no effort was made to prioritize passengers with connecting flights by seating them at the front of the aircraft, nor was any food offered during the prolonged waiting period of over three hours onboard.

Given the lack of communication, assistance, and basic passenger care, I am writing here to let the customers know about the service.

Luggage damaged and no compensation even after claiming.
Very rude and argumentative Air India customer service, no communication skills, never reply to customer's email but closed the claim without compensation and communication.
Even the satisfaction survey link sent to me doesn't even work, very intentional as case not solved.
Extremely Poor service and unprofessional, poor communication.
AirIndia customer care Miss N Narang

I am writing to express my extreme discomfort faced on my flight from Sharjah to Delhi with Mumbai layover (PNR - 8YFR7N) The Sharjah flight was delayed by 1.5hr due to which our connecting flight was missed. Mind you, this flight was missed because the pilot kept waiting for one passenger to board which literally missed the connections of 20+ passengers in Mumbai (this was announced by pilot on board) The staff of AIX was not there and a third party company staff BFS were managing the misconnection. The staff had no knowledge, they were literally begging to air India staff to book the next flight and kept on lying to us and kept extending the next flight. The staff was rude, had no knowledge how to handle the situation. I was calmly waiting for my turn to get the next flight but they only prioritised those who shouted and yelled at them. Finally, I had to yell at them and then they offered me a next flight which was much after my originally scheduled time. There was literally no AIX staff there, this shows such a level of zero ownership. I swear never to book with AIX ever again in future and would advise the same to my friends and family.

I recently booked a flight with Air India Express, and what followed was one of the most frustrating travel experiences I’ve ever had. The flight was canceled on the very same day I was supposed to fly, with no prior communication or proper assistance from the airline.

Trying to rebook through their so-called “AI chat bot” was a complete nightmare — it kept crashing, looping, and providing no real help. After spending hours of unnecessary stress, I finally managed to secure a flight for the next day.

Unfortunately, things got even worse — my luggage was left behind. Not a single apology or acknowledgment from their staff, as if this level of service and negligence is somehow acceptable.

Air India Express really needs to rethink how it handles customer care, communication, and basic accountability. This experience has left me deeply disappointed and unwilling to fly with them again.

The worst experience I had with flight companies: I'm in Italy and I paid my ticket online a long time before the flight. They cancelled my flight and they said they sent my money back but I never received anything. I had to pay my flight again with another company. I asked clarifications directly to the New Delhi Airport but nobody solved my problem. I'm still waiting my money back....

bumpiest landing even, and we needed two attempts to land. given this was a Boeing 737max it was the most nervous l’ve ever been on a plane…

I recently had an extremely disappointing experience with Air India Express. While booking, I manually entered the passenger name correctly. However, due to a system error, the ticket displayed the wrong last name pulled from the account profile. Even after providing proof (including a screenshot of the booking form showing the correct details), the airline refused to acknowledge it as their mistake.

Instead of taking responsibility, they insisted on paying cancellation charges and rebooking the ticket. Every agent I spoke to kept repeating the same line: "Please talk to the chatbot, we cannot help with this." This was not only unhelpful but also dismissive of the stress their system caused.

This experience is a clear example of how irresponsible Air India Express is when it comes to handling their own errors. A customer should never be forced to bear the cost of mistakes caused by the airline's system. This ordeal has left me questioning whether I would ever fly with them again.

It was good and econmicl.Now its economical only,not good at all.Not keeping the time.Delayed departures,cancellation of flights without any intiations.When we are on the queue for check -in ,they will inform u that ur flight is cancelled.U can reschedule for the next day flight or apply for refund.

He try to find everyday to scam you for more money at the airport. Terrible service, avoid at all cost.

Worst airline in the world..I have very bad experience in Air India Express

Unnecessary harassment regarding cabin luggage that has never happened with other airlines. Worst airline ever.