Ordered it Friday afternoon with delivery date following Tuesday, it turned up Saturday morning. Really good bit of kit. Can't hear it in bedroom but can still feel fan on lowest setting. Looks well... See more
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Review summary
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order was delivered promptlv but was showing in my emails as from energy saving bulbs which threw me a bit. However when it arrived it became clear so OK It turned out that I did not need it when t... See more
Brilliant service, easy online shop with full explanation of products. Ordered and as promised (once the bank holiday was over) next day delivery was indeed covered too! Lovely product the dogs and ou... See more
Company replied
Absolutely delighted with my purchase of a portable air conditioning unit - and with the service received. Ordered Thursday, delivered Friday I will be buying a second unit when they are back in... See more
Company replied
Company details
About Air Con Centre
Written by the company
Here at Airconcentre we are a specialist seller of quality, branded Heating, Ventilation and Air Conditioning products inc Extractor fans, Dehumidifiers and Ducting.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
AirConCentre - the Heating, Ventilation and Air Conditioning specialists
Written by the company
- Thousands of product with next working day delivery
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 865 4567
- sales@airconcentre.co.uk
- airconcentre.co.uk
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Air Con Centre had the AC unit in stock…
Air Con Centre had the AC unit in stock for a reasonable price and were able to deliver next day whilst we were in the middle of the latest heatwave. All good from my perspective.
23 June 2026
Reply from Air Con Centre
Hi Simon,
Thank you for your fantastic review. We're delighted to hear you were able to get the air conditioning unit you needed at a competitive price and that we could deliver it the very next day, even during the recent heatwave. It's wonderful to know everything went smoothly from your perspective. We really appreciate your kind feedback ☀️📦
Best wishes,
Elise
Decent price and swift delivery
24 June 2026
Reply from Air Con Centre
Hi Ashton,
Thank you for your great review. We're delighted to hear you were happy with our competitive pricing and swift delivery. We really appreciate your kind feedback 🚚
Best wishes,
Elise
Substandard Experience
Ordered air-con unit on 27th May, which never arrived then deemed to have got lost. Then I formally requested a refund as told unit is out of stock, after which, a replacement arrives (after I received one from a different supplier). It's now been 2wks since requesting refund and collection of unit with no written confirmation that collection is booked as requested for this week, despite emails and following up with calls (usually automated response). I still need my refund.
UPDATE:
Company response via Trustpilot completely contradicts latest position - I have the phone record (22/06) for when my "collection" was booked as well the emails I followed up with to get confirmation in writing - I haven't received an email from you since 17th June. Evidence all shared via another email moments ago. PLEASE correct your inaccurate response below.
30 June 2026
Unprompted review
Reply from Air Con Centre
Hi Sam,
Thank you for your feedback. We're sorry for the issues you've experienced with your order and appreciate how frustrating this has been.
Having reviewed your case, we can see we've sent you five emails regarding your order recently. We also emailed you on the 17th requesting confirmation of a few details so we could arrange the collection of the replacement unit that was sent in error. We haven't received a response to that email, so unfortunately we're unable to book the collection until we receive the information requested.
As soon as you reply to our email with the requested details, we'll arrange the collection as quickly as possible. Once the item has been returned to us, we'll be able to process your refund in line with our returns procedure.
Best wishes,
Elise
Good customer service
Good website, quick delivery, great customer service. Happy with fan which was slightly cheaper other sites. Would recommend them
23 June 2026
Reply from Air Con Centre
Hi Sue,
Thank you for your wonderful review. We're delighted to hear you found our website easy to use, were pleased with the quick delivery and received great customer service. It's also fantastic to know you're happy with your fan and that we could offer it at a competitive price. We really appreciate your recommendation and your kind feedback 🌬️
Best wishes,
Elise
Reply from Air Con Centre
Hi Arran,
Thank you for your great review. We're so pleased to hear your order was delivered so quickly. We really appreciate your feedback 🚚
Best wishes,
Elise
Qiuck and easy ordering and delivery
Qiuck and easy ordering and delivery. I have had no need to contact customer services so cannot comment on after sales service.
I would ask that clearer instructions are provided and information about draining water.
21 June 2026
Reply from Air Con Centre
Good Morning,
Thank you for your helpful review. We're so pleased to hear you found the ordering process quick and easy and that your delivery went smoothly. We also appreciate your feedback regarding the instructions and information about draining water, and we'll be sure to pass your comments on as we’re always looking for ways to improve. Thank you for taking the time to share your experience 📝
Best wishes,
Elise
Delivered quickly as it said and very…
Delivered quickly as it said and very pleased with the product too.
24 June 2026
Reply from Air Con Centre
Hi Eliza,
Thank you for your lovely review. We're so pleased to hear your order arrived as promised and that you're very happy with your product. We really appreciate your feedback 🌈
Best
Reply from Air Con Centre
Hi Susan,
Thank you for your great review. We're so pleased to hear your order arrived quickly and was delivered right to your door. We really appreciate your feedback 🚪
Best wishes,
Elise
NEVER RECEIVED!
NEVER RECEIVED!
USELESS COMPANY..DO NOT USE..AWAITING REFUND
BUT HAVE TIME TO RESPOND TO A NEGATIVE REVIEW...WITH NO SOLUTION
11 EMAILS AND 22 ATTEMPTED PHONE CALLS TO BE CORRECT
24 June 2026
Reply from Air Con Centre
Hi Kevin,
Having checked your correspondence, we can see you've sent multiple emails regarding the same enquiry. In fact, we've received around 11 emails from you. Our automatic response clearly advises customers not to send multiple emails, as each new message updates the enquiry and pushes it to the back of the queue, which unfortunately delays our ability to respond.
We completely understand that waiting for an update is frustrating, however repeatedly sending emails has had the opposite effect and has increased the response time for your enquiry. Our team is working through all cases as quickly as possible, and your query will be processed in line with our normal procedures once your enquiry reaches the front of the queue.
Best regards,
Elise
Not sure what's happened..
Unfortunately I'm guessing my order was one of those affected by showing in stock, when it wasn't. Ordered 20/06, received an email saying it was on it's way on 21/06. No updates since then. As others have mentioned, they aren't taking calls so sent and email but haven't heard back. Hopefully this will be rectified quickly.
Order number AC-0176560
20 June 2026
Reply from Air Con Centre
Hi John,
Thank you for your feedback. We're sorry your order has been delayed and understand how frustrating this has been.
Having checked your order, we can see you contacted us on Friday, and we responded before this review was left to explain the situation. Unfortunately, your order was dispatched from our warehouse to DX, but it appears to have been lost in transit before reaching their delivery depot. As soon as we became aware of this, we raised the issue with DX so they can investigate.
We're sorry for the inconvenience this has caused and appreciate your patience while we work with the courier to resolve this as quickly as possible.
Best wishes,
Elise
Pleased with the in line extractor
Pleased with the in line extractor. Rapid delivery and exactly as described.
24 June 2026
Reply from Air Con Centre
Hi G,
Thank you for your lovely review. We're so pleased to hear you're happy with your inline extractor and that it arrived quickly and exactly as described. We really appreciate your feedback 🔧
Best wishes,
Elise
But direct from manufacturer. Unfair warranty process.
I purchased a De'Longhi portable air conditioner from AirConCentre for £541.10 in July 2025.
The unit was used for around three days during the hot weather, then stored over autumn and winter. When we brought it out during the next warm spell, it had completely failed and would no longer power on.
I reported the fault on 23 May and the process took over a month to resolve. The unit was collected and inspected, but despite having had only a few days' use and being returned in like-new condition (it still had the blue protective tape attached), the only resolution offered was a pro-rata refund of £315.64.
Throughout the process I asked whether an equivalent replacement could be considered, but was told this was not possible. I also contacted De'Longhi directly, who advised that their own warranty process would have been different.
The staff were polite in their correspondence, but I was disappointed that a premium product which failed after such little use resulted in me losing over £225 and having to spend a significant amount more to buy a replacement air conditioner.
I appreciate that others may have different experiences, but based on mine I would think carefully before purchasing an expensive appliance where a failure outside the first six months could leave you substantially out of pocket despite very little actual use.
29 June 2026
Unprompted review
Reply from Air Con Centre
HI Mark,
Thank you for taking the time to leave your feedback. We're sorry to hear you were disappointed with the outcome of your claim, although we're pleased to hear our team remained polite and helpful throughout the process.
We do understand your frustration, we'd like to reassure you that your claim was handled in line with the Consumer Rights Act 2015. As the fault was reported more than six months after purchase, the legislation allows for a deduction to reflect the use and ownership of the product before a refund is issued. This is why a partial refund was offered rather than a full refund. We could not offer a replacement or an alternative considering we had no stock and no alternatives for this unit available.
With regard to De'Longhi's comments, it's worth noting that they are the manufacturer and operate under their own warranty terms and policies, whereas we are the retailer and are required to assess claims in line with our legal obligations under the Consumer Rights Act. As separate companies, it's not unusual for the manufacturer and retailer to have different processes and resolutions available.
We appreciate this wasn't the outcome you were hoping for, but we can confirm the resolution provided was in accordance with the applicable consumer legislation. Thank you again for taking the time to share your experience.
Best wishes,
Elise
Your after sales service is horrendous
Your after sales service is horrendous, your phones have not been answered for days and you don't respond to my emails when you ask me to email you.
23 June 2026
Reply from Air Con Centre
Hi David,
Thank you for your feedback. We completely appreciate this has been a frustrating experience for you.
Having checked your case, we can see that one of our colleagues responded to your email yesterday at 12:04pm. We understand that waiting for a response isn't ideal, however due to the recent heatwave we've experienced an exceptionally high volume of enquiries. Our team has been working through every email as quickly as possible while ensuring each customer receives the help they need.
We're sorry for the delay, but we'd like to reassure you that we've remained in contact and are doing everything we can to assist all of our customers as quickly as possible during this exceptionally busy period.
Best wishes,
Elise
BRILLIANT!!
Ordered two tower fans in the sale, arrived on my doorstep within 24hrs, brilliant fans really good does the job. I'm very impressed with this company. Good job!!
23 June 2026
Reply from Air Con Centre
Hi Jayne,
Thank you so much for your fantastic review. We're delighted to hear your tower fans arrived within 24 hours and that you're so pleased with their performance. It's wonderful to know you were impressed with both the products and the service we provided. We really appreciate your kind words and your support 🌬️📦⭐
Best wishes,
Elise
It's a fan in a box....and it arrived quickly…thank you
It's a fan in a box....and it arrived quickly. thank you
23 June 2026
Reply from Air Con Centre
Hi Mr. Birstow,
Thank you for your great review. We're so pleased to hear your fan arrived quickly and that everything was just as expected. We really appreciate your feedback 📦
Best wishes,
Elise
Next day delivery to Northern Ireland.
Next day delivery to Northern Ireland.
A lot of others should learn from this example.
23 June 2026
Reply from Air Con Centre
Hi Peter,
Thank you for your fantastic review. We're delighted to hear your order arrived the next day in Northern Ireland and that you were so pleased with the service. We really appreciate your kind words and your feedback 🚚🥳
Best wishes,
Elise
Ordered a man rose inline extractor fan…
Ordered a man rose inline extractor fan and received super fast time very happy!
23 June 2026
Reply from Air Con Centre
Hi Stephen,
Thank you for your lovely review. We're so pleased to hear your Manrose inline extractor fan arrived so quickly and that you're very happy with your purchase. We really appreciate your feedback 🔧
Best wishes,
Elise
Fantastic
Fantastic service I placed my order for my portable air conditioner and it was delivered the very next day. Very happy with the machine and five star service.
23 June 2026
Reply from Air Con Centre
Hi Timothy,
Thank you so much for your fantastic review. We're delighted to hear your portable air conditioner arrived the very next day and that you're so happy with both the machine and the service you received. We really appreciate your kind words and your 5-star feedback 🌟🚚🙌
Best wishes,
Elise
Reply from Air Con Centre
Hi Tony,
Thank you for your great review. We're so pleased to hear your order was delivered within 12 hours and that you were happy with the service. We really appreciate your feedback 📦
Best wishes,
Elise
Reply from Air Con Centre
Hi Jill,
Thank you for your great review. We're so pleased to hear your order arrived the next day and that you're happy with your fan. We really appreciate your feedback 🌬️
Best wishes,
Elise
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