Aircare Appliances Reviews 

288
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and professional when handling daily inquiries and purchases. Consumers are also very happy with the purchased items, noting that the cooling units work wonderfully and successfully make dealing with hot summer weather much easier. However, some customers also noted occasional difficulties regarding direct communication and unexpected order delays. A few people experienced particularly long wait times for their deliveries and struggled to reach customer support teams by phone or email during especially busy periods.

What people talk about most

Product

Consumers find product to be positive, highlighting efficient performance and high manufacturing standards.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply conflicting experiences reported.... See more

Order

People report ambiguous experiences with order processes during recent heatwaves. While some reviewers... See more

Service

Users describe positive interactions with service, highlighting prompt communication, helpful staff members,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Both the company and product are great. The only reason I cannot give 5 stars is that buyers of this product need to be aware of its bulk and weight, although it does have wheels and when on a flat su... See more

Company replied

Rated 4 out of 5 stars

Staff were overwhelmed by orders during recent heatwave, but I was fortunate enough to get my order placed and processed before the rush, with some help from George. It arrived with only a slight d... See more

Company replied

Rated 4 out of 5 stars

Overall, very good customer service from friendly and attentive staff. If I could have given 4.5 stars, I would have. The aircon unit was to be fitted on a 75° wall, which was discussed before... See more

Rated 5 out of 5 stars

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... See more


Company details

  1. Air Conditioning Store

Written by the company

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Contact info

3.8

Great

TrustScore 4 out of 5

288 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(288)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class customer service…

Had a problem towards the end of warranty,George Wrigglesworth organised a speedy replacement.First class customer service,always accessible on phone line.Ignix dehumidifier great for clothes drying as well as dehumidifying.Great company great customer support staff.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great service from George

I had a great service from George - recommended a portable unit for me and some free items too - it was a great price and came the next day - looking forward to being cool this summer -couldn’t fault the whole experience .

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful over the phone and managed to find a unit to suit my needs. They explained in great detail and was very patient with me. Thank you very much.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Bought a mini split from these guys, hassle free transaction and George was helpful with a few questions i had.

Very impressed

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Had a problem with a dehumidifier so sent an email , phone the company 2 minutes after there opening time and spoke to George who had already read my email, I couldn't believe it. Sorted out the issue and replied to me within half an hour.
Well done George,very professional.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Fab customer service

Fab customer service, had a slight issue with my order but George was a star and sorted it all out. Communication was excellent would definitely recommend.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I wanted advice

I wanted advice on a Brolin Dehumidifier. I spoke with George who seemed very knowledgeable and was really helpful. Sorted things out very quickly 100% recommend.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I found my experience with aircare…

I found my experience with aircare outstanding. A Very professional and warm interaction with George. He went above and beyond from the start, very helpful with the product selection.
I will definitely be using this company again.

7 January 2026
Unprompted review

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