Airbnb Reviews 17

Airbnb handling of hosts is a dictatorship and hosts and treated terribly.

Guests can download random pictures from google, and send them to airbnb claiming there is a problem with the houses and airbnb cancels the reservation and gives the money to the guests without consulting the host or showing the pictures the guest shared. This is pathetic and the worst handling of B2B partners I can imagine. Very very very sad.

I am a host. It's over 2 months that they hold the payments of 3 bookings. The assistance is inefficient, inadequate, frustrating: they ask for a document that I sent them several times, and every time they ask for the same thing as if I didn't send it. I think this service is managed by A.I. But beyond them there is an Artificial Insanity. I say this because don't want to think to a worse reason: holding the money you manage on behalf of someone else in my country is a crime

A big thank you to Ricardo from Porto!
We had a huge problem with our airbnb on New Year's Eve and he helped us sort things out!
Great customer experience for sure!
Hosts should learn something about communication from Airbnb's customer support!

I had a great time back in Portugal using Airbnb.pt!
It was actually great and the hosts were very friendly and helpful with my questions and doubts.
I recommend it for someone who is looking for something different than an hotel.
Thank you guys!